Epassporte - what is going on? - GoFuckYourself.com

Goldmaniacs · 01-04-2006, 05:03 PM

Was anyone able to reach Epassporte recently? No answer to email and no one picks up the phone for three days now.

SilentKnight · 01-04-2006, 05:34 PM

Quote:

Originally Posted by Goldmaniacs

Was anyone able to reach Epassporte recently? No answer to email and no one picks up the phone for three days now.

They answered an email I sent earlier in the day...within 30 mins.

Michael O · 01-04-2006, 05:41 PM

Quote:

Originally Posted by Goldmaniacs

Was anyone able to reach Epassporte recently? No answer to email and no one picks up the phone for three days now.

I haven't heard of any problems

But let me know if there is anything I can do for you.
My contact info is in my sig.

pr0 · 01-04-2006, 05:44 PM

ya know....i get payments sent to & deposited to my bank every 1-2 weeks for the past 7 monts & i've never had a problem

certainly never needed to call them

what kind of situations would warrant needing to call their customer support?

NY_TIM · 01-04-2006, 05:51 PM

Sent an email to them 2 days ago about my account and never heard back from them yet.

pr0 · 01-04-2006, 05:55 PM

Quote:

Originally Posted by NY_TIM

Sent an email to them 2 days ago about my account and never heard back from them yet.

well running an aff program i could see the need for good customer support

Goldmaniacs · 01-04-2006, 05:58 PM

noone did for me

Michael O · 01-04-2006, 06:02 PM

Quote:

Originally Posted by NY_TIM

Sent an email to them 2 days ago about my account and never heard back from them yet.

If you are experiencing difficulties we ask that you contact our Sales and Marketing Department. The phone number is 1.416.703.7200. Please dial extension zero and the first available Sales Representative will answer your call. You may also contact us by email at [email protected]. Our office hours are from 10 AM to 7 PM Eastern Standard Time. You may also leave a message in the general mailbox with your ePassporte username, your phone number and the issue you would like us to look into.

Or you can contact me on via the contact info below I will be on ICQ for atleast another hour.

Raven · 01-04-2006, 06:08 PM

It is my understanding that ePassporte is training new people on their customer support end....so wait times on the phone might be longer.

But, we had a problem that was solved with an email and an icq...so it's all good here...

Goldmaniacs · 01-05-2006, 10:29 AM

I tried calling the 416 number you gave. They told me they are marketing people and I should call the numbers on the website which I've been trying for four days now. No help there.

No reply to my email either.

Quote:

Originally Posted by Keyser Soze

If you are experiencing difficulties we ask that you contact our Sales and Marketing Department. The phone number is 1.416.703.7200. Please dial extension zero and the first available Sales Representative will answer your call. You may also contact us by email at [email protected]. Our office hours are from 10 AM to 7 PM Eastern Standard Time. You may also leave a message in the general mailbox with your ePassporte username, your phone number and the issue you would like us to look into.

Or you can contact me on via the contact info below I will be on ICQ for atleast another hour.

Michael O · 01-05-2006, 12:01 PM

Quote:

Originally Posted by Goldmaniacs

I tried calling the 416 number you gave. They told me they are marketing people and I should call the numbers on the website which I've been trying for four days now. No help there.

No reply to my email either.

Please email me and I'll take care of it.

pornguy · 01-05-2006, 12:03 PM

I have never had an issue calling them.

pornpf69 · 01-05-2006, 12:18 PM

probably he is calling the wrong number...

greygoose · 01-05-2006, 04:06 PM

Quote:

Originally Posted by Goldmaniacs

Was anyone able to reach Epassporte recently? No answer to email and no one picks up the phone for three days now.

I've been emailing them too, and haven't recieved a response in a week now.
Is it not cs AT epassporte.com?
I acually need help with something asap. This sucks.

Michael O · 01-05-2006, 04:10 PM

Quote:

Originally Posted by greygoose

I've been emailing them too, and haven't recieved a response in a week now.
Is it not cs AT epassporte.com?
I acually need help with something asap. This sucks.

Please email me or contact me via ICQ.

I am here to help.

Honez · 01-05-2006, 04:43 PM

I had to call them today (only 10 minute wait. Not too bad). According to their website, the ATM withdrawal limit resets at 4pm PST every day. According to every freaking ATM I went to today, that is not the case. The ePassporte rep I talked to said it is every 24 hours. Someone needs to update the website

Michael O · 01-05-2006, 04:50 PM

Quote:

Originally Posted by Honez

I had to call them today (only 10 minute wait. Not too bad). According to their website, the ATM withdrawal limit resets at 4pm PST every day. According to every freaking ATM I went to today, that is not the case. The ePassporte rep I talked to said it is every 24 hours. Someone needs to update the website

The limits resets around 4 pm pacific every day.

When you log in, click account then it will show your limits.
If you have made a withdrawl it will show, then wait until you can see the limit reset.

Honez · 01-05-2006, 05:22 PM

Quote:

Originally Posted by Keyser Soze

The limits resets around 4 pm pacific every day.

When you log in, click account then it will show your limits.
If you have made a withdrawl it will show, then wait until you can see the limit reset.

Nope. That would be an incorrect statement according to the rep I spoke with and every ATM machine I went to. I made a withdrawal at 2:15 pm Pacific time yesterday, 12/4. According to what you just posted, my limit should have been reset 1 hour and 45 minutes later. At approximately 1:15 Pacific time today, 12/5, I tried to make a withdrawal. It told me I did not have suffcient funds when I had almost 5 times the amount in there that I was trying to withdraw. I tried more than one ATM machine and more than one bank. I got the same thing at all of them. It wasn't until I tried again at 4pm Pacific time that I was able to make another withdrawal. That tells me that it resets every 24 hours not at 4pm Pacific time.

Michael O · 01-05-2006, 05:27 PM

Quote:

Originally Posted by Honez

Nope. That would be an incorrect statement according to the rep I spoke with and every ATM machine I went to. I made a withdrawal at 2:15 pm Pacific time yesterday, 12/4. According to what you just posted, my limit should have been reset 1 hour and 45 minutes later. At approximately 1:15 Pacific time today, 12/5, I tried to make a withdrawal. It told me I did not have suffcient funds when I had almost 5 times the amount in there that I was trying to withdraw. I tried more than one ATM machine and more than one bank. I got the same thing at all of them. It wasn't until I tried again at 4pm Pacific time that I was able to make another withdrawal. That tells me that it resets every 24 hours not at 4pm Pacific time.

I made a withdrawl at about noon Pacific yesterday cause I needed to take out 2 times my limit. Then when I checked at about 6 pm pacific my limits had reset, I never got around to take out some cash today but I confirmed this with ePassporte yesterday cause someone were asking me this and its also my own past experience.

Honez · 01-05-2006, 05:30 PM

Well, my limits took 24 hours to reset. And how do you take out two times your limit?

RogerV · 01-05-2006, 05:32 PM

We have had No probs With EpassPorte.

I would Imagine they are also busy with the holidays and large trade shows right now in Vegas as well as basic growing pains for a company the size of epassporte

BlueQuartz · 01-05-2006, 07:50 PM

Quote:

Originally Posted by Honez

Well, my limits took 24 hours to reset. And how do you take out two times your limit?

the limit does take 24hours in my experience too Honez

and yes keyser how do you do that?

llporter · 01-05-2006, 08:56 PM

works for me

Michael O · 01-05-2006, 09:57 PM

Quote:

Originally Posted by BlueQuartz

the limit does take 24hours in my experience too Honez

and yes keyser how do you do that?

Once before 4pm and once again after the limits reset at around 5pm.

Yeah I worded it wrong

01-04-2006, 05:03 PM	#1
Goldmaniacs Confirmed User Industry Role: Join Date: Dec 2005 Posts: 344	Epassporte - what is going on? Was anyone able to reach Epassporte recently? No answer to email and no one picks up the phone for three days now. __________________ Sig for lease.

01-04-2006, 05:44 PM	#4
pr0 rockin tha trailerpark Industry Role: Join Date: May 2001 Location: ~Coastal~ Posts: 23,088	ya know....i get payments sent to & deposited to my bank every 1-2 weeks for the past 7 monts & i've never had a problem certainly never needed to call them what kind of situations would warrant needing to call their customer support? __________________ __________ Loadedca$h - get sum! - Revengebucks - mmm rebills! - webair (gotz sErVrz)

01-04-2006, 05:51 PM	#5
NY_TIM Confirmed User Join Date: May 2004 Location: Long Island, NY Posts: 2,975	Sent an email to them 2 days ago about my account and never heard back from them yet. __________________ ICQ 252838547 TNTBUCKS Musicians Click Here

01-04-2006, 05:58 PM	#7
Goldmaniacs Confirmed User Industry Role: Join Date: Dec 2005 Posts: 344	Try calling them right now see if anyone picks up noone did for me __________________ Sig for lease.

01-04-2006, 06:08 PM	#9
Raven Confirmed User Industry Role: Join Date: Jul 2001 Posts: 6,874	It is my understanding that ePassporte is training new people on their customer support end....so wait times on the phone might be longer. But, we had a problem that was solved with an email and an icq...so it's all good here... __________________ Raven ~RETIRED~

01-05-2006, 12:03 PM	#12
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	I have never had an issue calling them. __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

01-05-2006, 12:18 PM	#13
pornpf69 Too lazy to set a custom title Join Date: Jun 2004 Location: Brasil Posts: 15,778	probably he is calling the wrong number... __________________ Do you need cheap, fast and reliable porn website hosting? Host Head is the way to go!! Asian Gay Special \| Live on MSN - Live Webcam Chat \| Live Adult Webcam Performances \| MY SWEET BLACKS LIVE ON CAM Cash X \| OK Pay \| Pukka Ropes \| Pukka Fetish \| STRAPED BLOG \| Male Bound and Fucked Pukka Tranny \| Tattooed Shemales \| She's A He \| Menu Porno \| Porn Performances \| All Chubby MY ICQ# 169833797

01-05-2006, 04:43 PM	#16
Honez Confirmed Brat Industry Role: Join Date: Apr 2003 Location: Colorado Springs, CO Posts: 6,636	I had to call them today (only 10 minute wait. Not too bad). According to their website, the ATM withdrawal limit resets at 4pm PST every day. According to every freaking ATM I went to today, that is not the case. The ePassporte rep I talked to said it is every 24 hours. Someone needs to update the website __________________ Your Paysite Partner Hone at YourPaysitePartner dot Com Skype - Stressmonkey

01-05-2006, 05:30 PM	#20
Honez Confirmed Brat Industry Role: Join Date: Apr 2003 Location: Colorado Springs, CO Posts: 6,636	Well, my limits took 24 hours to reset. And how do you take out two times your limit? __________________ Your Paysite Partner Hone at YourPaysitePartner dot Com Skype - Stressmonkey

01-05-2006, 05:32 PM	#21
RogerV Banned! Join Date: Jul 2002 Posts: 12,591	We have had No probs With EpassPorte. I would Imagine they are also busy with the holidays and large trade shows right now in Vegas as well as basic growing pains for a company the size of epassporte

01-05-2006, 08:56 PM	#23
llporter Confirmed User Join Date: Jul 2005 Location: Boston Posts: 3,221	works for me