You have to love ePassporte

[jayeff]

The email address which eP use to contact me is going to be closed soon, so I log onto the site and use their "secure" email to contact support with a new address. 36 hours later I get a response...

They want me to reply and include my user ID in the response: could this be the same ID that their email system automatically attached to my support request?

And when I reply, I must use a specific subject in my email. Wait! Is that my user ID I can see there in the subject line they want me to use?

But fair's fair, we do get to something that is security related: I must quote the middle eight numbers and the expiry date of the last card used to load my account. Oh dear, this is going to be fun because like, I suspect, a lot of other people, I only use eP to accept occasional payments from sponsors. Thus I have never loaded my account at all.

Maybe they saw that and it's a trick question. Maybe telling them I have never loaded the account, together with having accessed their secure customer area to raise the support request and then responding to them from my registered email address will succeed in getting my email changed before my present address dies? Based on past experience, I suspect it won't be near that simple.

Once again I'm thankful that so far, all my problems with eP have been little ones

[woj]

[jayeff]

Originally Posted by woj

I know, laughable isn't it...

P*ssed off webmasters and eP peeps come to that, tend to blame their first-line support for a lot of this kind of stuff. But really, a lot of the problems people bitch about, this one included, arise from procedures and templated responses prepared by people who should know better.

Their response asks for 4 things. The first is my ID, which they already have. The 4th is that I respond in a certain way, and the instructions include the ID they asked for in #1: presumably in case I don't have it handy. The only two questions that are - possibly - relevant, require information that simply won't exist for many customers.

The whole thing is BS because if I were someone who had found a way to access both their customer area and their client's registered email address, would I really waste my time trying to update my email? Now I am stuck with telling someone who isn't allowed to use any thought or initiative that I cannot answer his/her questions. 36+ hours later he/she will fire off another templated response which will be as unhelpful as the first. Finally, as with the three or four equally petty things which have arisen in the past, I end up on here asking help from whoever eP's current front man is.

[designerotica]

lots of unhappy ePer's around here...

[SmokeyTheBear]

haha sounds like mine

short version..

me - " hi i'm calling because i cant get into my account it says its suspended "

epassporte - "your going to have to send us an email or respond to the email we sent to your epassporte email address"

me - " hmm lets start again hi i'm calling because i cant get into my account it says its suspended "

epassporte - " didnt you just ask me that ? "

me - " yes but you didnt seem to understand it so i repeated myself "

[fuzebox]

Try taking a photo of yourself and the error screen and submitting it, you could win $1000.

[Star 69]

I love it! It's bring me 3.6K every two days!

[SmokeyTheBear]

Originally Posted by Star 69

I love it! It's bring me 3.6K every two days!

lol too bad you cant take it out thAt fast