Let me tell you something about Rocketflow - GoFuckYourself.com

Trax · 08-08-2006, 01:09 PM

Heres the story.
I mail them because my domains hosted with them show a fucking apache test page. I tell them what is up and what happened to my domains.

I get this: "You need to create a default page in your domain, otherwise the Apache test page displays automatically. The default page must be named index.htm, index.html, or index.php."

At this point I thought it was still funny. I mean, I am hosting those sites for over a year there and have not touched the sites once, fair enough.

So I mail them letting them know the sites were "running perfectly fine until you messed on the machine" What they did was (i assume) pull an old backup or something. Result was: all my php files on those domains - GONE.

THats what I mail them and get this:
"
We did not pull any backup for sure. Maybe, as you say, somebody got access to your FTP account. We are sorry for the inconvenience, but it's really not due to anything we have done.

Sorry again."

I was like.. WTF

I wrote back that the files were obviously modified on july 31st.
Being a bit confused about this "access to your ftp" thing I write them:

"I also want you to go through the logs and check if (at all) someone
accessed the ftp prior to today in the last couple of days / weeks."

I get:
"Our FTP logs are recycled every day. We checked and nobody accessed your domain today. But the problem might have occured yesterday or before. If that was the case, we have no way to verify this anymore."

This was my reply:
"you recycle ftp logs daily? What a retarded thing is that? so if
someone from the outside accessed the ftp you got no freaking data?
are you kidding me?"

I somehow did not hear back form them afterwards

I just feel like sharing... Am I wrong thinking they are idiots?

Diligent · 08-08-2006, 02:28 PM

Well.. No, You're not..

I think they're bullshitting You about that, why is the interesting question...
Tell them to

- move out!

Trax · 08-09-2006, 12:23 AM

this probably was my last biz thread on gfy
seriously

gooddomains · 08-09-2006, 12:34 AM

move out that's the easy thing to do

Antonio · 08-09-2006, 01:22 AM

well, I have couple of sites with them - no problem so far, the sites were down once for a few minutes but that happens so nothing major

as for little cocksuckers hacking sites because they have nothing better to do trust me there's plenty of them - I had two of my blogs posts wiped out - true, it was my fault coz I left the data folders chmoded to 777 but still...

madawgz · 08-09-2006, 01:37 AM

wow thats fucked up, ive never heard this before

"Our FTP logs are recycled every day" :\

bknoob · 08-09-2006, 01:38 AM

sorry to hear, go with a host that does backups in case something like this happens.

Hooligan · 08-09-2006, 01:51 AM

who the hell is rocketflow?

man, just use decent hosts.

studiocritic · 08-09-2006, 02:20 AM

Quote:

Originally Posted by madawgz

wow thats fucked up, ive never heard this before

"Our FTP logs are recycled every day" :\

you know what FTP is?

you're continuing to impress us more and more.

08-08-2006, 01:09 PM	#1
Trax [----------------------] Join Date: Aug 2001 Posts: 14,486	Let me tell you something about Rocketflow Heres the story. I mail them because my domains hosted with them show a fucking apache test page. I tell them what is up and what happened to my domains. I get this: "You need to create a default page in your domain, otherwise the Apache test page displays automatically. The default page must be named index.htm, index.html, or index.php." At this point I thought it was still funny. I mean, I am hosting those sites for over a year there and have not touched the sites once, fair enough. So I mail them letting them know the sites were "running perfectly fine until you messed on the machine" What they did was (i assume) pull an old backup or something. Result was: all my php files on those domains - GONE. THats what I mail them and get this: " We did not pull any backup for sure. Maybe, as you say, somebody got access to your FTP account. We are sorry for the inconvenience, but it's really not due to anything we have done. Sorry again." I was like.. WTF I wrote back that the files were obviously modified on july 31st. Being a bit confused about this "access to your ftp" thing I write them: "I also want you to go through the logs and check if (at all) someone accessed the ftp prior to today in the last couple of days / weeks." I get: "Our FTP logs are recycled every day. We checked and nobody accessed your domain today. But the problem might have occured yesterday or before. If that was the case, we have no way to verify this anymore." This was my reply: "you recycle ftp logs daily? What a retarded thing is that? so if someone from the outside accessed the ftp you got no freaking data? are you kidding me?" I somehow did not hear back form them afterwards I just feel like sharing... Am I wrong thinking they are idiots?

08-08-2006, 02:28 PM	#2
Diligent Confirmed User Join Date: Aug 2003 Location: Hoy Suecia, mañana Nirvana Posts: 1,594	Well.. No, You're not.. I think they're bullshitting You about that, why is the interesting question... Tell them to - move out! __________________ ~¤~ MORE MONEY ~¤~ VOD? XoD! ~¤~ ~¤~ ICQ# 9828 2461 ~¤~

08-09-2006, 01:37 AM	#6
madawgz 8.8.8.8 Industry Role: Join Date: Mar 2006 Location: Noordermarkt Posts: 30,509	wow thats fucked up, ive never heard this before "Our FTP logs are recycled every day" :\ __________________ TAEMDLRMSKRJIXMRLSMRJ.

08-09-2006, 12:23 AM	#3
Trax [----------------------] Join Date: Aug 2001 Posts: 14,486	this probably was my last biz thread on gfy seriously

08-09-2006, 12:34 AM	#4
gooddomains Too lazy to set a custom title Join Date: Jul 2003 Location: Netherlands Posts: 10,127	move out that's the easy thing to do

08-09-2006, 01:22 AM	#5
Antonio Too lazy to set a custom title Join Date: Oct 2001 Location: Spartaaaaaaaaa Posts: 14,136	well, I have couple of sites with them - no problem so far, the sites were down once for a few minutes but that happens so nothing major as for little cocksuckers hacking sites because they have nothing better to do trust me there's plenty of them - I had two of my blogs posts wiped out - true, it was my fault coz I left the data folders chmoded to 777 but still...

08-09-2006, 01:38 AM	#7
bknoob Confirmed User Join Date: Apr 2006 Posts: 1,610	sorry to hear, go with a host that does backups in case something like this happens.

08-09-2006, 01:51 AM	#8
Hooligan So Fucking Banned Join Date: May 2001 Posts: 1,472	who the hell is rocketflow? man, just use decent hosts.