what should average response time of your host be? - GoFuckYourself.com

DutchTeenCash · 12-06-2007, 10:21 AM

im talking response time after the autoreply, when you submit a ticket, I know when we call we get a tech rightaway but thats for urgent stuff, this is for regular stuff like adding domains on a ded box

oh and all the hosting trolls that come in here and say 2 secs dont were not looking for a new host

thanks

wanted · 12-06-2007, 10:23 AM

I am a huge fan of 24 hours live support. Can't ask for more

DutchTeenCash · 12-06-2007, 10:24 AM

Quote:

Originally Posted by wanted

I am a huge fan of 24 hours live support. Can't ask for more

me too and thats what we have but calling or live button is ok for small stuff, not for browsing an sql base for errors or so, so Im talking submitting a ticket then autoreply then how long

Vendzilla · 12-06-2007, 10:27 AM

if it's minor, I use a ticket system, it gets fixed pretty quick, I haven't had anything major, but with all the reps at webair, I'm sure to find someone online that can jump right on it away and I believe they would

The Ghost · 12-06-2007, 10:28 AM

If it's fully managed, within 15-20 minutes

DutchTeenCash · 12-06-2007, 10:29 AM

Quote:

Originally Posted by The Ghost

If it's fully managed, within 15-20 minutes

thanks thats what I was waiting for

fully managed 20 mins ok, we had a few hosts over the last 4 yrs but during office hrs 20 mins I cant say Ive ever seen that

zagi · 12-06-2007, 10:42 AM

I would say within 1 hour for non-critical support is a reasonable time frame.

DutchTeenCash · 12-06-2007, 10:59 AM

Quote:

Originally Posted by zagi

I would say within 1 hour for non-critical support is a reasonable time frame.

ok thanks thats what I was thinkin approx too

pornask · 12-06-2007, 11:03 AM

Quote:

Originally Posted by wanted

I am a huge fan of 24 hours live support. Can't ask for more

I take it you meant 24/7 support - as in "always there at any given time" type of support. Cause support that takes 24 hours to respond is useless. I was with such host once ahd I ran. Look up hostican if you want to get nightmares

GAMEFINEST · 12-06-2007, 11:04 AM

mine is within 10 mins

hjnet · 12-06-2007, 11:06 AM

I'd guess it depends on how much you pay, I have a few servers at a host where it takes 24h or more somtimes before I get a reply. But they're cheap so I don't have a problem with that.

tranza · 12-06-2007, 11:09 AM

Quote:

Originally Posted by zagi

I would say within 1 hour for non-critical support is a reasonable time frame.

Yep, I was thinking just that, 1-2 hours for non-critical stuff.

F U S I O N · 12-06-2007, 11:10 AM

I use Phatservers and I don't think Ive ever waited more than 15 minutes for someone to reply (and not only a reply but a fix as well), no matter what time of the day I email them for something

jact · 12-06-2007, 11:14 AM

Anything I deem as important they take care of within 10-15 minutes, otherwise I tell them it can wait in queue and it's usually done within an hour or two.

Mojohost support fucking rocks

RAM · 12-06-2007, 11:16 AM

should you become unhappy with your current host....see sig.

viki · 12-06-2007, 11:25 AM

With our host, reply (not auto reply, the real reply) comes in less than 5 and if it's something standard the job is done in less than 10.

You get what you pay for when it comes to support.

DutchTeenCash · 12-06-2007, 11:36 AM

Quote:

Originally Posted by hjnet

I'd guess it depends on how much you pay, I have a few servers at a host where it takes 24h or more somtimes before I get a reply. But they're cheap so I don't have a problem with that.

I meant non critical right 2 hrs non critical is fine with me

RobertD · 12-06-2007, 11:45 AM

Quote:

Originally Posted by viki

With our host, reply (not auto reply, the real reply) comes in less than 5 and if it's something standard the job is done in less than 10.

You get what you pay for when it comes to support.

Same here

Why · 12-06-2007, 11:51 AM

depends on how big of a client i am, i guess.

12-06-2007, 10:21 AM	#1
DutchTeenCash I like Dutch Girls Join Date: Feb 2003 Location: dutchteencash.com Posts: 21,684	what should average response time of your host be? im talking response time after the autoreply, when you submit a ticket, I know when we call we get a tech rightaway but thats for urgent stuff, this is for regular stuff like adding domains on a ded box oh and all the hosting trolls that come in here and say 2 secs dont were not looking for a new host thanks __________________ ICQ 16 91 547 - SKYPE dutchteencash bob AT dutchteencash DOT com ... did you see our newest Sweet Natural Girl Priscilla (18)?

12-06-2007, 10:23 AM	#2
wanted Certified Asshole Industry Role: Join Date: Jan 2003 Location: In front of my laptop. Posts: 896	I am a huge fan of 24 hours live support. Can't ask for more __________________ Living the dream.

12-06-2007, 10:27 AM	#4
Vendzilla Biker Gnome Industry Role: Join Date: Mar 2004 Location: cell#324 Posts: 23,200	if it's minor, I use a ticket system, it gets fixed pretty quick, I haven't had anything major, but with all the reps at webair, I'm sure to find someone online that can jump right on it away and I believe they would __________________ Webair died? Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants think about that

12-06-2007, 10:28 AM	#5
The Ghost IslandDollars.com Join Date: Oct 2004 Location: Icq: 176176 Posts: 12,188	If it's fully managed, within 15-20 minutes __________________ ISLAND DOLLARS 1000's of Exclusive TS scenes / Constant Updates Best TS Network your surfers will ever join

12-06-2007, 10:42 AM	#7
zagi Confirmed User Join Date: Jan 2004 Posts: 1,238	I would say within 1 hour for non-critical support is a reasonable time frame. __________________ Managed US/NL Hosting [ [Reality Check Network ] Dell XEON Servers + 1/2/3 TB Packages ICQ: 4-930-562

12-06-2007, 11:04 AM	#10
GAMEFINEST Make STACK$ Industry Role: Join Date: Nov 2006 Location: sexy time Posts: 14,433	mine is within 10 mins __________________ Compound interest.

12-06-2007, 11:06 AM	#11
hjnet Confirmed User Join Date: May 2002 Location: European Union Posts: 3,815	I'd guess it depends on how much you pay, I have a few servers at a host where it takes 24h or more somtimes before I get a reply. But they're cheap so I don't have a problem with that.

12-06-2007, 11:10 AM	#13
F U S I O N Confirmed User Join Date: Jan 2006 Posts: 1,898	I use Phatservers and I don't think Ive ever waited more than 15 minutes for someone to reply (and not only a reply but a fix as well), no matter what time of the day I email them for something

12-06-2007, 11:14 AM	#14
jact Confirmed User Join Date: Sep 2002 Location: Oakville, Canada Posts: 9,134	Anything I deem as important they take care of within 10-15 minutes, otherwise I tell them it can wait in queue and it's usually done within an hour or two. Mojohost support fucking rocks __________________ Free agent

12-06-2007, 11:16 AM	#15
RAM They're all hookers, but mom! Industry Role: Join Date: Jan 2001 Location: Right now Shelby Twp MI Posts: 7,047	should you become unhappy with your current host....see sig. __________________ RAM Fucking Machines are like CASH MACHINES See RAM on these quality sites!! Rightofftheboat.com EuroBrideTryouts.com

12-06-2007, 11:25 AM	#16
viki Confirmed User Join Date: Jan 2005 Posts: 2,640	With our host, reply (not auto reply, the real reply) comes in less than 5 and if it's something standard the job is done in less than 10. You get what you pay for when it comes to support. __________________ viki [at] realsexcash [dot] com 228 263 454

12-06-2007, 11:51 AM	#19
Why MFBA Industry Role: Join Date: Mar 2003 Location: PNW Posts: 7,230	depends on how big of a client i am, i guess.