webair support in here now - GoFuckYourself.com

Naughty · 02-24-2009, 04:15 AM

Been asking what was wrong with our DNS update since thursday, after 5 days it all appears the A-record needs to be added.

Really really amazed that after at least 6 questions about the not working domain, none of the support members could come up with this idea.

ICQ 125586484

We're losing over 1000e / day with this.

Escalating our support ticket hours ago did not help, hence this msg.

The Duck · 02-24-2009, 04:28 AM

whyy not just hit up the 24/7 live chat support?

Naughty · 02-24-2009, 04:33 AM

Apparently we do not apply for that with our virtual plan, which i understand as it is ultracheap. However in our defense: We asked them many times we had no problem paying extra for better service, server is great and all, but issues like these make you want to call a lawyer.

JimmiDean · 02-24-2009, 05:08 AM

Get away from the virtual plan and go with a hosted plan.
I have several servers with them and have found the support awsome.
I just go the old method and pick up the phone.
Chris gets in at nine a.m EST time I will drop him an email and let him know about your problem.
Cheers

Naughty · 02-24-2009, 06:30 AM

Thanks Jimmy, unfortunately still no dice on our stuff ;-(

Maybe it is just me, but shouldn't support always as good as any other 'plan's support? I understand phone support might cost extra, but escalating tickets is done for a reason.

02-24-2009, 04:15 AM	#1
Naughty Confirmed User Industry Role: Join Date: Jul 2001 Location: Utopia Posts: 6,479	webair support in here now Been asking what was wrong with our DNS update since thursday, after 5 days it all appears the A-record needs to be added. Really really amazed that after at least 6 questions about the not working domain, none of the support members could come up with this idea. ICQ 125586484 We're losing over 1000e / day with this. Escalating our support ticket hours ago did not help, hence this msg. __________________ seks.ai for sale - ping me

02-24-2009, 04:28 AM	#2
The Duck Adult Content Provider Industry Role: Join Date: May 2005 Location: Europe Posts: 18,243	whyy not just hit up the 24/7 live chat support? __________________ Skype Horusmaia ICQ 41555245 Email [email protected]

02-24-2009, 04:33 AM	#3
Naughty Confirmed User Industry Role: Join Date: Jul 2001 Location: Utopia Posts: 6,479	Apparently we do not apply for that with our virtual plan, which i understand as it is ultracheap. However in our defense: We asked them many times we had no problem paying extra for better service, server is great and all, but issues like these make you want to call a lawyer. __________________ seks.ai for sale - ping me

02-24-2009, 05:08 AM	#4
JimmiDean Confirmed User Join Date: Nov 2004 Location: Margarittaville Posts: 3,433	Get away from the virtual plan and go with a hosted plan. I have several servers with them and have found the support awsome. I just go the old method and pick up the phone. Chris gets in at nine a.m EST time I will drop him an email and let him know about your problem. Cheers __________________ My God there's Porn on here! Still on the Beach !!!

02-24-2009, 06:30 AM	#5
Naughty Confirmed User Industry Role: Join Date: Jul 2001 Location: Utopia Posts: 6,479	Thanks Jimmy, unfortunately still no dice on our stuff ;-( Maybe it is just me, but shouldn't support always as good as any other 'plan's support? I understand phone support might cost extra, but escalating tickets is done for a reason. __________________ seks.ai for sale - ping me