doing hosting company client survey, need help with questions

[securedservers]

hi guys, we are going to do a survey for our hosting clients and want to get some ideas/input from this crowd, some rough sample questions below, but i want to get an overall feel on how we are perceived for the qualities below by our clients.

so im trying to get a list of relevant questions, got some rough ones below, any help would be appreciated. thanks in advance



What is your overall satisfaction with Secured Servers? (1-10)

What is your satisfaction level with the features/hosting options Secured Servers Provides? (1-10)

How would you rate our development/progress during the past 6 months? (1-10)

How likely are you to recommend Secured Servers to a friend or colleague? (1-10)

How confident are you that when you send a ticket to Secured Servers Support you will get a prompt answer (1-10)

How confident are you that the issue will be quickly handled/resolved by tech support in a timely manner (1-10)

How would you rate the positive customer service ability of a typical Secured Servers employee? (1-10)

Does the Secured Servers network meet or exceed expectations? (1-10)

Please rate your overall experience with the Secured Servers Technical Support team (1-10)

Was your machine provisioned in a timely or satisfactory manner? (1-10)

What does Secured Servers do well that requires little to no improvement? explain

What can Secured Servers do to improve the client experience? explain