Nat Net review - first full month - GoFuckYourself.com

marcjacob · 08-26-2009, 02:50 AM

This thread is part of an agreement I had with Nat Net's Sweet T to do monthly honest reviews of their service.

First lets get one thing out of the way. Last time someone said no one will care about these reviews. That's more than likely true, as I'm not well known on this board. I made a commitment to do these and I will do them until the 12 months is up. I follow through on what I commit to. It's the right thing to do, even if no one ever reads them. Obviously trolls will just get put on my ignore list as I'm too busy working to deal with it.

This month started off pretty badly when I deleted a table in a database and asked Nat Net to restore it from the back up. It turned out that the back ups were not running and I had to go crawling to Gerrard at Webair (my last host) to get a copy of it. Luckily he had it, so no harm done. I am assured that the back up's are now running. I feel that they dropped the ball on this one as what would have happened if my disk had died? I am now running my own back ups, so I guess I learned a lesson.

In the interest of balance, Bill told me that this happened because they were moving to a new data center and as a new account, mine was put in the new center first, so I assume the back up server was at the old center. I liked that Bill took the time to call me from the US (me being in England) to apologise and explain. I did feel that it was partly my fault as I dropped the table and I should be backing up myself. It is part of the service though.

Props to Gerrard as I had left Webair and he was under no obligation to help me, so a public thankyou to him.

After a not so great start, everything was great until yesterday when, as we all know, they were down. I can't expect zero downtime from a host, but I will be carefully monitoring this, as that is exactly what I was worried about in the first place (uptime.)

Tickets are still updated in an average of a few minutes and the teck staff have been excellent. I can't praise them highly enough. They are always on the ball, even at 3am and you never need to explain things more than once, they just 'get' whatever the problem is.

I do understand that both negative issues have been caused by a data center move, so I'm still very happy (for now!)

7/10 this month - slightly higher because the tecks far out-weigh the two negative issues. They are a great asset to the company and it's great to feel that they are on your side when you hit a problem.

Voodoo · 08-26-2009, 02:56 AM

Just an FYI... I've been with NatNet since somewhere around 2002/2003... The past couple months have been the MOST downtime I have EVER had with them in the entire span that I've been with them. Which has been a grand total of about twice (once during the move, once yesterday... mostly to be expected with such a massive migration, and they also gave a heads-up both times).

Other than that, virtually zero downtime (unless it was something I did)... in the past 6+ years, and to this day... I don't think I've ever waited more than 5 minutes for a ticket to get resolved (or at the very least, responded to).

Mr. Billy · 08-26-2009, 03:12 AM

I hope they keep you happy. Moving to a new data center is bound to have it's share of complications. Should be a temporary issue.

XX_RydeR · 08-26-2009, 03:19 AM

I think it's a great thing for both parties, keep up the reviews as you agreed.

Good to see some honesty.

marcjacob · 08-26-2009, 03:27 AM

Quote:

Originally Posted by Mr. Billy

I hope they keep you happy. Moving to a new data center is bound to have it's share of complications. Should be a temporary issue.

Yeah. I am reasonable about it. We all make mistakes and I have made enough of them. Moving a whole data center will cause some issues but it has to be noted otherwise the reviews are not honest.

Quote:

Originally Posted by XX_RydeR

I think it's a great thing for both parties, keep up the reviews as you agreed.

Good to see some honesty.

Thanks I apreciate that.

RobertD · 08-26-2009, 07:45 AM

Quote:

Originally Posted by Voodoo

Just an FYI... I've been with NatNet since somewhere around 2002/2003... The past couple months have been the MOST downtime I have EVER had with them in the entire span that I've been with them.

I've been with them since Feb of '99 and I would say the same thing. After a decade of A-one service, I couldn't even imagine being anyplace else.

JFK · 08-26-2009, 08:31 AM

I have FUBAR with them, always get excellent service. The massive migration of servers I'm sure is not an easy task

CaptainHowdy · 08-26-2009, 08:34 AM

Such honesty around here makes me feel dizzy...

!

C H R I S · 08-26-2009, 08:35 AM

Nat Net rules

GetSCORECash · 08-26-2009, 08:36 AM

Keep the reviews. They will get read.

munki · 08-26-2009, 09:14 AM

If Nat Net can put up with the hell I put them through, they can deal with anyone and their respective networks. Solid team and service.

Rochard · 08-26-2009, 10:16 AM

Quote:

Originally Posted by RobertD

I've been with them since Feb of '99 and I would say the same thing. After a decade of A-one service, I couldn't even imagine being anyplace else.

I couldn't imagine being with anyone other than National Net also....

08-26-2009, 02:50 AM	#1
marcjacob Confirmed User Join Date: Jun 2003 Location: England Posts: 1,063	Nat Net review - first full month This thread is part of an agreement I had with Nat Net's Sweet T to do monthly honest reviews of their service. First lets get one thing out of the way. Last time someone said no one will care about these reviews. That's more than likely true, as I'm not well known on this board. I made a commitment to do these and I will do them until the 12 months is up. I follow through on what I commit to. It's the right thing to do, even if no one ever reads them. Obviously trolls will just get put on my ignore list as I'm too busy working to deal with it. This month started off pretty badly when I deleted a table in a database and asked Nat Net to restore it from the back up. It turned out that the back ups were not running and I had to go crawling to Gerrard at Webair (my last host) to get a copy of it. Luckily he had it, so no harm done. I am assured that the back up's are now running. I feel that they dropped the ball on this one as what would have happened if my disk had died? I am now running my own back ups, so I guess I learned a lesson. In the interest of balance, Bill told me that this happened because they were moving to a new data center and as a new account, mine was put in the new center first, so I assume the back up server was at the old center. I liked that Bill took the time to call me from the US (me being in England) to apologise and explain. I did feel that it was partly my fault as I dropped the table and I should be backing up myself. It is part of the service though. Props to Gerrard as I had left Webair and he was under no obligation to help me, so a public thankyou to him. After a not so great start, everything was great until yesterday when, as we all know, they were down. I can't expect zero downtime from a host, but I will be carefully monitoring this, as that is exactly what I was worried about in the first place (uptime.) Tickets are still updated in an average of a few minutes and the teck staff have been excellent. I can't praise them highly enough. They are always on the ball, even at 3am and you never need to explain things more than once, they just 'get' whatever the problem is. I do understand that both negative issues have been caused by a data center move, so I'm still very happy (for now!) 7/10 this month - slightly higher because the tecks far out-weigh the two negative issues. They are a great asset to the company and it's great to feel that they are on your side when you hit a problem. __________________ Free Site Express GFY Launch Offer Gay Demo Video - Straight Demo Video Icq: 191127710 Email: [email protected]

08-26-2009, 02:56 AM	#2
Voodoo ♥ ♦ ♣ ♠ Industry Role: Join Date: Sep 2002 Location: Porn Valley, CA Posts: 10,590	Just an FYI... I've been with NatNet since somewhere around 2002/2003... The past couple months have been the MOST downtime I have EVER had with them in the entire span that I've been with them. Which has been a grand total of about twice (once during the move, once yesterday... mostly to be expected with such a massive migration, and they also gave a heads-up both times). Other than that, virtually zero downtime (unless it was something I did)... in the past 6+ years, and to this day... I don't think I've ever waited more than 5 minutes for a ticket to get resolved (or at the very least, responded to). __________________ "I'm selflessly supporting the common good, but only coincidentally looking out for No.1."

08-26-2009, 03:12 AM	#3
Mr. Billy Confirmed User Join Date: Feb 2005 Posts: 467	I hope they keep you happy. Moving to a new data center is bound to have it's share of complications. Should be a temporary issue. __________________

08-26-2009, 03:19 AM	#4
XX_RydeR Confirmed User Industry Role: Join Date: Jun 2004 Location: Australia. Posts: 2,151	I think it's a great thing for both parties, keep up the reviews as you agreed. Good to see some honesty. __________________ You Dun Goofed!

08-26-2009, 08:31 AM	#7
JFK FUBAR the ORIGINATOR Industry Role: Join Date: Jan 2002 Location: FUBARLAND Posts: 67,374	I have FUBAR with them, always get excellent service. The massive migration of servers I'm sure is not an easy task __________________ FUBAR Webmasters - The FUBAR Times - FUBAR Webmasters Mobile - FUBARTV.XXX For promo opps contact jfk at fubarwebmasters dot com

08-26-2009, 08:34 AM	#8
CaptainHowdy Too lazy to set a custom title Industry Role: Join Date: Dec 2004 Location: Happy in the dark. Posts: 93,339	Such honesty around here makes me feel dizzy... ! __________________ "Tjeezers.cam wishes you a nice day”

08-26-2009, 08:35 AM	#9
C H R I S Too lazy to set a custom title Industry Role: Join Date: Nov 2005 Location: Marina Del Rey Posts: 10,842	Nat Net rules __________________ C H R I S Retired Porn Veteran BH4L

08-26-2009, 08:36 AM	#10
GetSCORECash Confirmed User Industry Role: Join Date: Mar 2008 Location: Miami Posts: 5,527	Keep the reviews. They will get read. __________________ \| skype: getscorecash \| ICQ: 59-271-063 \| New Sites: \| SCORELAND2 \| Roku Channel SCORETV.TV \| 60PLUSMILFS \| \| Big Tit Hooker \| Tits And Tugs \| Big Boobs POV \| Karla James \| \| Naughty Foot Jobs \| Linsey's World \| Busty Arianna Sinn \| Get SCORE Cash \|

08-26-2009, 09:14 AM	#11
munki Do Fun Shit. Industry Role: Join Date: Dec 2004 Location: OC Posts: 13,393	If Nat Net can put up with the hell I put them through, they can deal with anyone and their respective networks. Solid team and service. __________________ “I have the simplest tastes. I am always satisfied with the best.” -Oscar Wilde