And now I know why companies fail! Shitty Customer Service! - GoFuckYourself.com

goldfish · 02-10-2010, 12:52 PM

I have been dealing with a tangibles company that normally makes single sales, I brought them a customer that would like to purchase 10-15 units, which would take their normal $59 sale and turn it into a $600 sale and what do I get, canned responses!

I asked if an order this big would trigger a fraud/billing alert that might screw up the order, I get a canned response, yes it probably will, here are our contact support, billing, or shipping email addresses.

Wouldn't the correct answer have been yes, it probably will let me see what we can do to alleviate any issues ahead of time and make this sale happen?

If you don't want to provide good customer service and go out of your way a little bit to make a big sale happen why be in business!

mini rant over!

xenigo · 02-10-2010, 01:03 PM

My big rant is how companies insist on putting the customer service option absolutely LAST on the phone selection. Imagine hearing something like this after you attempt to withdraw too much money and Paypal locks your account, and ALL you need to do is speak with customer service so they can unlock your account: "For speedy access to information regarding your account, please visit www.paypal.com. If you would like to hear our automated system to check your Paypal Balance, press 1. If you would like to hear your average daily balance, press 2. If you would like to waste more time listening to this voice, press 3. If you would like to be driven absolutely insane, press 4. If you want to kill us right now, press 5. If you would like to speak with customer service, press 6, and then 9, and then 10, and then 3450."

Basically they DON'T want you speaking with anyone. Ever.

All I ever need to do when I call is speak with someone. They should make the option to speak with customer service #1 instead of buried deep at the last part of the menu.

What I don't understand is how they keep telling you to visit their website, when you're calling on the phone! You'd think if I was calling on the phone, I'd probably have a pretty fucking good reason to be.

goldfish · 02-10-2010, 01:08 PM

Quote:

Originally Posted by xenigo

My big rant is how companies insist on putting the customer service option absolutely LAST on the phone selection. Imagine hearing something like this after you attempt to withdraw too much money and Paypal locks your account, and ALL you need to do is speak with customer service so they can unlock your account: "For speedy access to information regarding your account, please visit www.paypal.com. If you would like to hear our automated system to check your Paypal Balance, press 1. If you would like to hear your average daily balance, press 2. If you would like to waste more time listening to this voice, press 3. If you would like to be driven absolutely insane, press 4. If you want to kill us right now, press 5. If you would like to speak with customer service, press 6, and then 9, and then 10, and then 3450."

Basically they DON'T want you speaking with anyone. Ever.

All I ever need to do when I call is speak with someone. They should make the option to speak with customer service #1 instead of buried deep at the last part of the menu.

What I don't understand is how they keep telling you to visit their website, when you're calling on the phone! You'd think if I was calling on the phone, I'd probably have a pretty fucking good reason to be.

Tell me about it I have been on hold 9 mins trig to make this sale happen. I'm giving them another 6 mins and then I am outing them AND going to take the sale somewhere else!

bobby666 · 02-10-2010, 01:37 PM

that's so true

Ayla_SquareTurtle · 02-10-2010, 03:07 PM

I dread calling any customer service department for any reason. Every person you talk to will tell you something different and it's sheer luck whether anything they say will actually apply to you or your account/order 5 minutes after you hang up.

goldfish · 02-10-2010, 03:21 PM

Quote:

Originally Posted by Ayla_SquareTurtle

I dread calling any customer service department for any reason. Every person you talk to will tell you something different and it's sheer luck whether anything they say will actually apply to you or your account/order 5 minutes after you hang up.

I actually waited this call out, I finally gave up at the 20 minute mark.. how freakin' ridiculous is that!

02-10-2010, 01:37 PM	#4
bobby666 boots are my religion Join Date: Nov 2005 Location: Heart of europe Posts: 21,765	that's so true __________________

02-10-2010, 03:07 PM	#5
Ayla_SquareTurtle Confirmed User Industry Role: Join Date: Sep 2005 Location: 5000 full paysite reviews and counting Posts: 3,550	I dread calling any customer service department for any reason. Every person you talk to will tell you something different and it's sheer luck whether anything they say will actually apply to you or your account/order 5 minutes after you hang up. __________________ gone. long gone. aylasquareturtle .."a"t".. gmail dawt com

02-10-2010, 12:52 PM	#1
goldfish Confirmed User Join Date: Jan 2009 Location: Somewhere east of the Mississippi Posts: 723	And now I know why companies fail! Shitty Customer Service! I have been dealing with a tangibles company that normally makes single sales, I brought them a customer that would like to purchase 10-15 units, which would take their normal $59 sale and turn it into a $600 sale and what do I get, canned responses! I asked if an order this big would trigger a fraud/billing alert that might screw up the order, I get a canned response, yes it probably will, here are our contact support, billing, or shipping email addresses. Wouldn't the correct answer have been yes, it probably will let me see what we can do to alleviate any issues ahead of time and make this sale happen? If you don't want to provide good customer service and go out of your way a little bit to make a big sale happen why be in business! mini rant over! __________________ ICQ: 566990329 "There is no rest for the wicked... and porn purveyors! Last edited by goldfish; 02-10-2010 at 12:56 PM..

02-10-2010, 01:03 PM	#2
xenigo Confirmed User Industry Role: Join Date: Jan 2001 Location: Oakland, CA Posts: 8,067	My big rant is how companies insist on putting the customer service option absolutely LAST on the phone selection. Imagine hearing something like this after you attempt to withdraw too much money and Paypal locks your account, and ALL you need to do is speak with customer service so they can unlock your account: "For speedy access to information regarding your account, please visit www.paypal.com. If you would like to hear our automated system to check your Paypal Balance, press 1. If you would like to hear your average daily balance, press 2. If you would like to waste more time listening to this voice, press 3. If you would like to be driven absolutely insane, press 4. If you want to kill us right now, press 5. If you would like to speak with customer service, press 6, and then 9, and then 10, and then 3450." Basically they DON'T want you speaking with anyone. Ever. All I ever need to do when I call is speak with someone. They should make the option to speak with customer service #1 instead of buried deep at the last part of the menu. What I don't understand is how they keep telling you to visit their website, when you're calling on the phone! You'd think if I was calling on the phone, I'd probably have a pretty fucking good reason to be.