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Old 11-14-2018, 02:55 AM   #1
esham
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mp4 wont play on server.

I was cutting a video extracted to mp4 and it will only play sound no video. It plays fine on the computer.
I downloaded a trailer thats a mp4 and it played fine on server. Im not sure if i did something wrong extracting the cut clip.
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Old 11-14-2018, 03:08 AM   #2
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mp4 possibly corrupted?
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Old 11-14-2018, 03:43 AM   #3
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It plays fine on the computer.
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Old 11-14-2018, 04:20 AM   #4
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yea you stated.. so something to do with the file being converted, working on computer but not on actual website.. seems like some sort of corruption/html5 issue.. good luck
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Old 11-14-2018, 04:59 AM   #5
NatalieMojoHost
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Hi esham,

Consider trying another video codec. Also, this may be relevant: https://stackoverflow.com/questions/...fox-and-chrome

If you have a managed server at MojoHost, open a ticket and our tech team will help you troubleshoot.
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Old 11-14-2018, 05:07 AM   #6
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Do you have a Windows server with no video codec pre-installed? If so, then you need to download and install a proper windows codec, since ther server version of Windows does not come with one pre-installed like the desktop version on your own local home computer does. That's why it's different.
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Old 11-14-2018, 05:26 AM   #7
esham
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I think i got it. I changed a setting to s264/avc profiles in my video editor. Im not sure what this is but It looks fixed. Now im going to go upload it and see how it looks.
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