epassporte = greedy :\
 

I called them up to get a new electron card issued because mine is all worn out and it cant even be read via card swipe machines anymore...

well I call them up and they tell me I have to get a new card issued from the website. I hang up, goto website, epass website saids that I already have an Electron Card issued and to call Customer Support (LOL, tards). I call customer support back and get the SAME GUY I TALKED TO THE FIRST TIME and he puts me on hold for around 5 min then comes back and saids i'll have to spend another $35 to get a new card. paypal gives you atm/debt card for free...how can epass justify a 35 fee...fucking greedy cocksnugglers. no way in fuck am I going to spend another 35 bucks to get a new card, I simply refuse. epass should issue me another one for free.

what a load of shit. I have to spend another 35 bucks because epass's atm/debt cards are of shitty quality and deteriorate fast. I've had my paypal card about two years longer then i've had my epassporte card and my Paypal card looks brand new still. I have a 1k+ balance in my acct right now and they treat me like this..wtfux...

in two days I can assure you it will be a 0 balance.

Especially after someone from Epass reads this thread. :winkwink:

very bad reputation for epass......

does sombody from epass read this kind of thing and most important does anyone solve this kind of problems................

The rules are that if you want a new card issued you need to pay the fee for a new card.

I dont care, let 'em fucking read it. their customer service fucking sucks and most of the people you talk to are fucking clueless.

I cant even use it to get my money out of an atm so wtfux...

i'll just have to transfer it all to someone and have them paypal me the matching amt.

Yes someone is reading and in this case there really isn't anything to solve.
A new card costs $35 nofx won't pay that and will take his business elsewhere not really much to do about that.

fuck epassporte...

why?

how does epass justify a fucking THIRTY FIVE dollar fee ? Paypal sends their users FREE atm/debt cards...

it's the epass card that fucking sucks and wore away the magnetic strip. the quality of the card is lame and the design and colors of it is ugly.

Does that translate to "I should learn to read the TOS before I signup for something"?

What is with that fee anyway? No one else charges that. Being serious.

Damn that was a cold answer.

Epassporte gets money every time the card is used. They also get thirty five bucks to issue and send out the card, and we all know there is a profit margin in that as well.
Is it not possible that they can take the extra hit and actually use part of that thirty five bucks for a card quality that is at the very least one step above playing card durability.

i fucking hate epassporte.. they almost make me wish paypal accepted adult sites

ePassporte don't have fees to receive money do you run to Paypal complaining about this?

Every business has to make money somehow and if your card is worn out you will need to pay to have a new card issued or you can wait until the card expires and you receive a new card when you pay the yearly fee.

NOFX is a fucking douche but I think he does have a point here, although one he's getting across harshly. That fee is lame.

What do you expect?
He started this thread for one reason bash ePassporte.
If he had contacted me I could have explained the situation to him and told him why it is like this. Instead it was easier to run to the boards and start BS.


And the old grey cards have been replaced with a new card off a better quality.

it probably costs around 5 bucks to make a little plastic epass card

where does the extra 30 go lol

i dont really get how your cc got destroyed like that

I have the new card...

No offense to epassporte, but the cost of keeping a customer here is a mere $35 that you should be able to waive for a damaged card. The ongoing revenues you could make from someone loading and purchasing from their cards should outweigh this. If you want to prevent abuse of people ordering lots of cards (that's the only reason I can see for the fee), then have the client return the damaged card once he receives the new one.

WG

It's a cost of doing business.. If you send me sales I will buy you one..

this goes for any other affiliate out there. If I send you money via epass it's on PornoPushers:thumbsup I'm going to add it to our benefits page

so, if the old cards have been replaced with a better card, then that means you all know they are shitty cards...why not be nice and issue a statement that states "if the old ones get worn out we would be happy to replace it because we know the old were of such crappy quality"?

that is fucking idiotic......issue shitty cards that you know will turn to shit quickly, then charge someone $35 for a new "better" card

hahahahahaha...what a great little scam they have going on there

my thoughts exactly

I bet it's alot less than $5.:2 cents:

epassport are this shit because they're allowed to be.

if they had serious competition they would have to get their two-bit act together

NOTHING in life is free. epass is a business just like any other company and they need to make there $$$.

if paypal is soooooooooooo much better then why dont they accept adult biz?

bottom line is you win some and lose some. deal with it.

I brought it to the boards because of how I was treated.

I called first, the guy I talked to obviously didnt know shit about shit and told me I had to goto the epassporte website and fill out a form to get a new card.

I hang up, I goto site, the site informs me to call the same customer support number I had just called.

I call back, I get the SAME GUY I had just talked to, he gets confused because I am calling back about the same thing, I tell him he is an idiot and that the website saids to call CS...he puts me on hold for 5 minutes then comes back and saids that I had to pay a $35 fee for a new card and then some other shit about I had to goto website and do it...I just hung up because the guy was a total outsourced tard..

if epass wanted my fucking biz they would see how frequently I use epass, how much my balance is, how long i've had my card and been a member and they would fucking comp me the new card fee cost....sadly they did not and rather be greedy and steal their users money at any chance they can get.

I would never run a business like that. I am not some retard newbie epassporte user who uses epassporte once a month...I use it weekly if not daily.

Epass should really work towards creating a better card. My numbers wore off within 4 month of ownership. You guys should lay off of Keyser Soze as he is just an employee. Do all of your bitching to those who make the choices over there.

EXACTLY roger.


spunkycash did the same thing when payouts came about for our very spunky x-mas contest.

psst...We've got a webcam aff program...start making money with us and we'll send you a card with an extra 100 bucks on top of what you made.:thumbsup
You know where to sign up...:winkwink:

I see what you mean but I don't make the decisions but I will forward your suggestion.

Truth is the shit plastic costs, (or did cost within the last 2-3 years), .60 cents each per 1000 from one of our local banks.

Not hitting at epass in particular, but the whole area involving processing, cards etc is an sad joke.

Thanks, I'm sure Chris would agree with the idea. I mean you want to prevent abuse of issuing un-necessary cards, so if a customer doesn't return the damaged one, charging the replacement fee makes sense. But if a card is genuinely damaged, it should be no issue to get it replaced at epass' cost since you guys obviously make more on the loads/transfers than card replacements. Just my thoughts...
WG

That maybe explains why he didn't go the extra mile for you.
If you had contacted me and treated me the same way I wouldn't do anything extra for you either.

If you had contacted me explaining that the numbers wore off and you use the card daily been a member for long and asked if it was possible to get a new card for free, then maybe I would have tried to help you.

Our corp. name is ATM Virtual which I think would be a kewl name on the card unless you think we should put PornoPushers LOL.
I'm going to see if I can have custom epass cards made with our design for our webmasters and ai will send them out free to our active affliates

Or what if epassporte maybe had some real business ethics? Then maybe the first time he called, the CS rep. would've been able to help him out instead of giving him the run-around.

And that would make you a horrible customer service rep. Don't worry though, you fit right the fuck in at epassporte. A company of this size losing any customer over a $35 fee that is around $33 profit to the company is ridiculous and absolutely hilarious.

Fucking pathetic.

Well then I am a horrible customer service rep.

Totally agree brizzard! :thumbsup

It seems to depend on the attitude of the client being pissed off as to whether balanced constructive customer support is available or not. It does not matter one damn if the customer is annoyed or not - the easiest and most profitable route is get ass moving and solve the problem instead of having to defend and justify the service on a chat board.

This is already a given. You cannot approach customer service with "If you ask nicely and don't cause any trouble I'll help you a little more than the other assholes around here". It should be common sense not to piss off customers over something so petty.

maybe epassporte should outsource some smarter customer service reps instead of accepting every Paki off the boat...

the guy didnt know what he was talking about because he told me to goto the website and fill out a non existent form in order to recieve a new card. how come the CUSTOMER SUPPORT person told me wrong directions?

so wait...you're saying if I was nice, kept this off the boards and contacted you, epassporte might have comp'd the fee? pathethic.

LOL @ epass