My experience with Webair
 

First week:

- At least 5 hours downtime
- Support wasn't able to fix stats problem (Contacted them a few times)
- 30 days money back guarantee is total bullshit ("I will look into the account note any issues with the server in the past 3 months, and look at your support tickets log...If there is reasonable cause for a refund I will credit your account."

Good thing this was for a small mainstream project and I just tried their smallest virtual plan and I didn't buy a dedicated and moved all my stuff there...

I'd hit up Mike - he should be able to help you out. I had been given the wrong server and Mike had it fixed within 8 hours with even better specs than I had ordered, on top of a service credit an awesome price on that server and the follow-on that I am ordering.

I've got servers with 4 different companies at the moment, Webair is by far the best.

sorry to hear that - i heard they were stand up top notch guys.

i love webair... i've used them for a year without having big problems.. try contacting mike if the techs can;t fix your problem.. goodluck

Never had any mayor problems with them, the minor ones were fixed on the fly...

lol
gotta love wave of "i love webair" spammers

Mike is the one I quoted in my first post btw

I had problems with them years ago but then again everyone's experiences with hosting companies vary...

webair is great !!! If you have any proglems hit them up ... if you are not dedicated you should be .. Best host ever !!!!!

We've been at webair for years now.. can you believe we run all of quickbuck on a 9.95 a month virtual server? ;-)

Seriously though, we have something like 30 or 40 servers at webair and while they have their weak points like any company they have always been there and always been on the ball with any problems.

We have tried every other major host out there but we still come back to webair.

I've been using them for years now. I'm buying ANOTHER box from them this month. I'm not saying they are unbeatable, there's lots of good companies, but I've never had a real problem with them at all. We are talking years with a capital Y at this point and mb's of sustained transfer being, err, sustained by them without fail. Heh heh

Been with webair for over 2 years now with 5-10 dedicated servers and never had a problem, its funny how people comlpain about these $10.00 virtual accounts

Was with webair for 3 years with 2 boxes, and it was mostly good. Support was average, not too many mistakes were made, sort of what you would expect for a cheap host. I wasn't too unhappy with my experience for what I paid.

Though when we tried to upgrade the boxes (being 3 years old and paying way too much), it all just became too hard and responses to our requests were few and far between. So I cancelled the 2 boxes and moved.

As far as cheap hosts go webair is ok. Though don't go thinking they are a nationalnet or isprime etc. :)

Why are all these bash Webair threads starting? At least do it when there isnt a huge show going on halfway across the country right now. I have never used them I dont know, just a valid point.:2 cents:

The boyz at webair are a good group. Take it from someone that is in the hosting business, they have always been helpful.

I?ll tell you what is fucked up about this for me. I?ve been looking at webhosts the last two days, and was thinking I?d probably go with webair.

Hmmm, what's wrong with this statement??? :error


Really, I'm sure Webair is a good server provider and host, but come on. Every time somebody says something's wrong, the replies are always 'contact Mike and he'll fix it for you'.

So, basically, Webair is a one-man band huh?

And just to show what sheep the Webair crew are - Webair recently advertised a European 'Special', with specs like:

Pentium4 2.8
1Gig RAM
5mbps
for $199

I said this was extremely expensive for Europe, since one of Europe's largest providers were offering far better, eg
Dual Opteron dual core
2 GB RAM
100mbps
for the same price

and I was shouted down for being a troll. Sure, it was a bit of a hijack, but I didn't mention the hosting company and was just trying to point out what level European hosting was at and for what price.

Dude, if GOOD European hosting was that cheap every company from adult to the fortune 500 would be hosting over there. They aren't because it's not.


On another note, Over the past 6 years I have been around this board I have noticed that some hosting companies use the dirtiest tactics to smear other hosting companies. They are like women. Catty, sneaky and all around hateful when it comes to competition. Only the hosts are like this on this board. So when you start to see random snipes just popping out of nowhere about hosts you kind of chalk it up to the way some folks in hosting play the game.

virtual accounts have a LOT of uses, sometimes a little is all that is needed....and fact remains, whether you think people should have good service on a virtual account (which obviously you don't) or not, they shouldn't offer virtual accounts if they can't maintain them and keep them online

I have virtual accounts at at least 15 hosts, and webair was the ONLY one that couldn't stay online

so, company criticism should stop when there is an industry convention? hell, where is the schedule for conventions, we may need to add it into the gfy calendar so people can keep track of when they can be upset with a company and when they can't....ROFL

Jace-

You know I didnt mean it like that. I have never seen a bash thread about Webair. Now they are popping up like weeds. But I like your answer, it was cute. I never used em. I just think its funny that all these threads are popping now is all.

I have never had a problem with anything form my Webair account that wasn't fixed in less than an hour. Plus, there is always somebody there to help even at the insane hours I go into the help room.

Been with Webair for years now , no issues at all.

Someone is always ready to help anytime of day or night

webair rulez

Pete shut the fuck up... you don't have 10-15 dedicated servers on webair.. maybe your parents have 10-15 dedicated servers on webair.. and you just control them.

and btw.. what the fuck is 10-15 servers? you don't even know how many servers you have over there? way to stay on the ball champ

thats a nice start to your posting career.

webair needs its own forum on gfy for all the issues they have

:thumbsup :thumbsup :thumbsup

Well said.

Good point Jace. I have 2 boxes with WebAir and I haven't had any problems. There support is not the best but they do end up getting it done. It just takes them awile to respond to your support emails.

I have a box with another host too. They have the BEST support I've EVER had with a host. Each company has its up and downs. But in the grand scheme, they are both great hosts.

Overall they are very good BUT
Their junior tech are just shitty !!

Support ticket is horrible, they don't read half of it of your complain, they ask you questions that they woudn't have too if they read correctly. Not even able to fix stats problems and small bugs.

Solving issues is not what matters. Answering as much support ticket possible is their main goal.

Here is an example on how they read :

Me :ok... you can't solve my problem, please provide me Brian's email (He's a senior tech, very competent)

WEBAIR : [email protected]

Me : Ahhh common... I want to send an Email to Brian.

WEBAIR : He's not available right now.

Me : I don't want to talk with him... I want to send him an Email.

WEBAIR : ...

ME : So ?

WEBAIR : [email protected]

Me : Thanks !

Guess what ?? It was not even his correct Email address !!

Thanks guts let me respond to this accordingly...

paparazzi - I need your account info in order to assist you...get that to me ill make sure you are handled perfectly.

CONCACTING SUPPORT:

we offer live person chat 24/7/365 - Toll free phone 1.866.WEBAIR1 247/365 - online ticketing stystems (for less time sensative issues) - If you ever need more than this call me personall 516.650.1501 ill point you in the right direction for sure.

Brians email address is [email protected] he was not working the day you were looking for him you should get with another tech that is on duty if you need something at that moment.

AMSTERDAM SPECIAL:



Dedicated / managed webhosting offer Robust features, flexibility, and speed at affordable prices!

# Dual P4 3.0 - 1 GIG RAM
# 2x 120 GIG SATA STORAGE
# Operating System of choice
# 2048 MB ECC RAM
# 2x73GB SATA 1 Storage
# 5 Mbps Transfer Per Mo
# Web based Control Panel
# Detailed Bandwidth Utilization
# Managed multi-homed, Tier 1 network
# Managed Network Intrusion Detection
# Unlimited access to live support 24/7/365
# Fully Managed Server
# Full Server Monitoring
* Unlimited Domains
* $99 Setup - $199mo.
(AMSTERDAM OR NY DATACENTER)

If you need one hundred mebps as mention in this thread contact me i'll match any COMPARABLE pricing out that as we always have.

Thanks guys.

Well, the one I was on about with the price has a lot of peering for transatlantic, but no more than redbus or cogent. They are excellent intra-europe though, which is what I use them for. It all depends on what you want european hosting for.

Mike - don't get me wrong, I've nothing against you or webair, but what I don't understand is how you keep changing your configurations on the fly. How does one know where the bottom line is?

Just a couple of days ago you posted the webair amerstam special as:
You say you can match any other webhosts' offers, yet I contacted you a while ago when I was looking for a new US host and you couldn't match splitinfinity's offer. So I went with them (no regrets at all), but what gives? Can you match OVH's prices in Europe?

--edit and what is the new offer?
2x 120 GIG SATA STORAGE
or
2x73GB SATA 1 Storage
????

:1orglaugh ""stand up top notch guys" how many more cliches can you fit in there? :winkwink:

I'm ignorant..what was 5mpbs translate to in gigs? Gigs is the only thing I understand.

1mbps is 320gb, I think

320GB/month, yes
But operates on the 95th percentile for burstable billing

I had a box with them for a small project and didn't seem to have problems at all. I'm sure their dedicated boxes are top notch.

Can't help raise a cynical smile at these terms budesbabes :)

It would be nice to see the adult industry dump the "stand up top notch guys" bullshit. There are no "stand up top notch guys" anywhere - either in this industry or outside it.

Companies or "guys" are "stand up" as long as they can be bothered - and being human, they all fail at some point. "Top notch" is called getting the service you paid for - hardly celebration time.

This is not mean't as a reflection on Webair or any other host - it applies across the board. Everyone is "top notch" till they screw up - that is inevitable - then it's time to not waste words and move on.