Changes to the St Kitts message:
"To All SKNANB Visa Prepaid Cardholders
As most of you should be aware, the majority of cardholders can now access (and have been) the funds on their Visa Card using their existing virtual card and/or physical card(s), without providing SKNANB further information.A small percentage of cardholders are required to provide certain confirming due diligence information.
If you have attempted to use your card without success, it likely means that your account has been identified as one requiring additional due diligence information. Please email us
[email protected], including the first and last name on the card and the last four digits of either the virtual or physical card and we will verify as soon as is possible as to whether or not you will need to provide additional due diligence information. Please be patient, as we are receiving numerous emails regarding this matter; we are attempting to respond to all emails within 24 hours. We have begun the review process of the documentation and the unblocking of cards. This process will take some time, as per the information on the form; we appreciate your patience.
ATM LIMITS AND FEES:
SKNANB has received questions with respect to cash withdrawal limits.The daily limits for cash withdrawals will be US$320.00 (three hundred and twenty) per day.This limit cannot be modified. Also, please note that the fee structure will be unchanged, including the ATM withdrawal fee, which remains at US$3.00 (The $10.00 fee mentioned elsewhere on the sknanb.com website is Eastern Caribbean dollars and relates to another, non-associated product).
PIN ISSUES:
SKNANB has received questions about persons whose Pin codes are not working. At this time, we are unable to change or issue new Pins, but we can reset your card if you used the incorrect Pin too many time (three times). Please contact us to reset your card if you have used the Pin too many times. If you cannot remember your Pin, we are unable, at present, to issue a new Pin, you will need to use your physical card at swipe merchants (e.g. grocery stores, restaurants etc.) or your virtual card for shopping online.
EXPIRED CARDS:
For those cardholders whose cards are expired, we are working on a solution that would allow you to use your virtual card online with a new expiry date, however, we do not have a definitive timeline as to when this solution will be implemented. Please keep checking this site for updates in this regard. Please continue to check this website for further updates. If you have any questions or concerns regarding your SKNANB prepaid card, please contact SKNANB at
[email protected] addition, cardholders can call +1-869-466-9733 to contact the cardholder services centre between the hours of 8am and 4pm Atlantic Standard Time.Please note, the call volume could be quite large, as such, there may be extended wait times.
We understand the inconvenience and SKNANB thanks you for your continued patience.
St. Kitts-Nevis-Anguilla National Bank Limited"
