So FedEx lost an entire box of Amazon Gift Cards
 

So we ordered a box of Amazon.com gift cards last week, they were supposed to arrive via fedex in 1 day. Long and the short of it they never came. I talked to Amazon and Fedex today and they say the cards were delivered but not signed for, just left outside. Also we get deliveries here all the time, FedEx usually comes in and hand delivers items even when they don't require a signature (especially around the holidays looking for the business tip). So something seems rotten in denmark....

I asked them if they can cancel the batch they sent and send another one and they said they don't know. I told them we really need these cards now so why don't I just order another box of cards and they refund the first box when they get this straightened out and they told me not to, to wait at least another 24 hours as they aren't sure how to handle this.

Why can't Amazon cancel the cards? If the cards can't be cancelled why weren't they insured with FedEx? And why in god's name wouldn't they have someone sign for the damn things. I don't know if any of you have ever ordered bulk gift cards from amazon but it's not like you choose a shipping option, it's automatic 1 day fedex.

Sorry I'm posting about this, but I'm so fucking pissed off I can't sleep. :mad: :mad: :mad: I just don't understand the major malfunction. Surely this can't be the first time something like this has happened.

wow, that sucks, Shelly.

FedEx couriers probably don't make too much, and it is Christmas time. Maybe the courier decided he deserved an extra Christmas bonus.

Since you're in Denmark, I'm assuming it was shipped from out of country, and there was customs papers attached that said "Amazon gift cards inside"?

idiots leave shit without a signature often. someone probably just snagged it.

DHL once left an LCD screen on my door step all day with no signature. For signature, the courier wrote 'door'. This is back when screens were expensive as fuck.

Thanks CYF

We're not actually in Denmark (sorry, just an old expression), we're in Florida. FedEx employees stealing around the holidays is nothing new. They've actually busted whole rings of fedex employees nabbing stuff in the past. I guess that's why I'm so surprised they didn't have better tracking and delivery confirmation on it.

Did you have to eat the price of the screen or did the company send you a new one?

If the cards are for webmasters, what a shitty gift.

We all want Hookers and Blow!

Right now I'm just agrivated by the delays and agitated by the incompetence.

If I have to eat the cost of a fucking box of gift cards I am going to have a major "Flames on the side of my face!" moment.

http://www.millionaireplayboy.com/mp...88532_f260.jpg


I gotta do what I gotta do, but I really will find it hard to believe they don't have some kind of tracking on those gift cards. They don't "activate" them until they sell them, right? I mean, I know from experience each gift card has a unique identifier and there's no way I would ever believe if an employee of theirs just walked out of the warehouse w/ a box they wouldn't know what the range was and shut those fuckers down asap.

If they have the tracking then the most they are out is the plastic gift card stock which at the level they produce we're prob talking $5- if that. If they don't have a way to track the cards they sent and deactivate then it's their own stupidity to send something of that value uninsured w/ no signature delivery confirmation. What a fucking pain in my ass.

LOL, I'll remember that for next year. :thumbsup

what message are you getting on the Fedex tracking site...?

Best route is the freight company, dirty employees can spot valuables all day.

Good luck.

Maybe you can charge back.

So wait the 24 hours like they said, so they can figure out what to do.

Delivered
Signed for by: Signature not required

Details: Left at front door. Package delivered to recipient address - release authorized

Package got ripped in transit. 100%

wow, gift card shipments are considered "values" ...they should never have a waiver of signature...

I'm just venting tonight. I will give them the requested 24 hrs and see what results. I'm not going to do a CB on Amazon, but I really can't see them not having way to cancel those cards. I think in the end they will reissue them, I hope they will anyway.

That's what doesn't make sense. Why wouldn't they require a sig!? :upsidedow

I think that's what it was. It doesn't make sense to me any other way you slice it.

Maybe for amazon because of the volume they ship and the percentage of shortage that occurs its worth it to them to not insure or require sigs with gift cards. It just seems with anything over $500- especially something which is essentially same as cash- one would think the extra few bucks would be worth it.

When you need to get something somewhere fast- FedEx is the company to use. But for normal shipments I still dig UPS. UPS guys have routes, you know your UPS guy on a first name basis, etc. All the kids at the UPS store know my name. FedEx just seems to have a different culture, high turnover, etc.

i dont know, they do some stupid stuff...they will have to talk with the delivery driver..
he might have left it at the wrong address...

Cheepos :2 cents:

Back in the 90's. I had 2 $12,000 shipments of computer's vanish after arriving at the local UPS office, but before they were delivered. The third time around, the police followed the truck to a UPS employee's house, where they found thousands of dollars in stolen stuff.
Hope your cards show up or Amazon replaces them promptly.

LOL

:1orglaugh:1orglaugh:1orglaugh

That blows... should be a simple push of a button to cancel them.

Yep I agree.

Thanks, that's what I'm hoping.

Something is rotten in the state of Denmark...

someone is probably peddling them off on ebay or CL already :(

keep us posted....

fed ex sucks ass
they left a package with a neighbouring business here and they held my package for two weeks....if i didn't go and ask for it, they would still h ave it
i now hate them..lol

Sad to see the way things go now days. And then companies wonder why they are losing money.

beat the crap out of your Fedex delivery guy, he obviously didn't deliver them and is now sitting in front of his computer buying himself a ton of cool stuff.

i recently had a run in with fedex. i'd ordered an airhockey table online, when it arrived, i was alone, and they guy would not help me bring it inside. the thing weighs 300 lbs. he said that their liability insurance does not cover going inside people's homes. he felt bad (i think), and went on to say that he had just delivered a couch to a little old lady, and same thing, had to leave it outside. fucking retarded.

Yes. About 30% of the time it ends up at a neighbors house too. If there is anything and I mean anything at all difficult about your address then there is a good chance of running into this problem. That's why it's safer to use a PO Box and force a compatible delivery method (PO Box is on Postal service property under lock and key). Hopefully it turns up with an honest neighbor in this case.

I had something like that happen once, a few years ago, when I worked for a company where we shared a floor with a few other businesses in a ridiculously posh office building. There was one entrance and once receptionist. I had a piece of jewelry delivered to the office thinking it would be easier and safer than having it delivered to my home. The genius receptionist who took it upon herself to sign for it but couldn't remember who she gave it to after that. I really had to shake the tree to get who ever had it to give it up and when I finally got it back (anonymous return to the reception area) someone had opened it.

At least in that situation I got the merchandise, but it really bothered me that someone would open a box w/ someone else's name on it, a name they knew, and then had a crisis of conscious on whether to keep it or not. It bothers me more when someone who knows me steals (or tries to steal from me) than some random off the street.

the "release authorized" means that someone has a waiver on file with FedEx ie: leave the shit anywhere you want and so on...

Shelly you ever have a waiver with FedEx?

someone knows Shakespeare :winkwink:

Unless you specifically forbid the carrier from leaving packages at your doorstep, they can and will drop any parcel right in front of your front door in plain view of every passing vehicle or passerby if you live on a residential street and your stoop or front porch has a line of sight to the street. Anyone in the neighborhood or driving by can see and steal it off your property and the carrier will NOT be responsible.

Fedex once even left a small box of disposable contact lenses in front of my front door in the burning hot summer Florida sun and if I hadn't arrived home pretty quickly afterwards, they would have all been melted together!