Who is the Owner/ Big Cahuna at Hostgator?
 

Need to speak with that person as I have been unable to get very far on a DMCA issue with the minions.

Make a thread at WebHostingTalk. They have a rep around there quite often.

Yeah i dont want a rep. had enough of the guys I have been talking with.

If nothing else I will but wanted to see what I got here

Thanks though

If you're going through a ticket, tell them to pass it up the chain to a supervisor. I've had to do that as well.

Might end up going that route as well. Thanks for the tip.

Bump.....

yeah, some exec cares about your DMCA request IDIOT.

oh. Go above their heads. They get their servers from ThePlanet

I think the owner's name is Brent or Brad. It used to say on their sales pages, under the support section something along the lines of:
"if you ever have problems with support, ask that your ticket get assigned to Brent (or possibly Brad) and he will personally give you the VIP treatment you deserve."

So ask to please be escalated to him.

EDIT: Yes, it's Brent, see here that sometimes domains are registered in his name:
http://support.hostgator.com/article...nformation-why

EDIT 2: It's gone from the webpage, but captured here:
"Should you ever have an issue with our traditional support mediums, simply request that your ticket be assigned to our owner, Brent. He will be more than happy to provide you with the V.I.P. attention that you deserve."
http://blog.hostgator.com/2010/09/30...eptember-2010/

You know its kind of funny when I have talked with the owners of other hosting companies they sure as HELL were interested.

Hosting a domain that steals content can cause some real issues for the host.

Thanks for the info. I dont want to go that route for sure but...

And thanks to you for posting that. I will give it a shot and see what happens.

Actually the owner does care for his clients and concerns. He always has said to contact him with any concerns.

Ignore that. some people just love to spew hate and negativity.

ask ryceric he probably knows

Thanks Fris. I will try him.

I asked the tech the quickest way to get ahold of Brent:
(10:47:14 AM) Max Fo: Email [email protected] and mark the subject ATTN: Brent and we will make sure he gets it ASAP.
(10:48:13 AM) Jesse: awesome. thanks Max
(10:48:21 AM) Max Fo: You're very welcome. Can I help with anything else today?
(10:48:29 AM) Jesse: that's good. thanks
(10:48:34 AM) Max Fo: Thank you for using HostGator Live Chat. If you could take a minute to rate your experience with HostGator as well as my overall performance, that would help us to improve our customer service. To do that, just click the button that says Rate and Exit in the upper right hand corner. The survey takes less than a minute to fill out.

Thanks. I appreciate the effort.

maybe try theplanet since they provide hostgator with the bandwidth, always can go one higher up, and if no answer go right to the source whos providing the fiber

Worst fucking host ever!

This was suggested already

I dont know how they are as a host and dont really care. But I know how things have been ref a DMCA and its sad, and for sure will make me stay away when I need another virtual spot for blogs. Thanks again Fris. and everyone else.