Quote of the day: ...when customers complain...
 

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
--Zig Ziglar




Yesterday's quote of the day:
http://www.gofuckyourself.com/showthread.php?t=1008766
http://www.gfy.com/fucking-around-and-business-discussion/1008766-quotes-day-worst-strategic-mistakes.html
http://www.gfyboard.com/showthread.php?t=1008766

It's a great quote.

In selling, an objection by a customer is looked as an opportunity to make a sale or improve your service/product. Sadly in online porn the only people who were listened to were affiliates. Customers were people who didn't realise that there was enough free porn to make buying irrelevant or just people who wanted it all for free.

Welcome to the result of treating customers like sheep. They wandered off. :1orglaugh

All of which is quite true but the occasional customer simply cannot be satisfied, no matter what you do, so I refer such customers here:

http://i199.photobucket.com/albums/a...renade.jpg.jpg

You can't generalize that, it always depends on what kind of complaint it is, if it's reasonable then listen to it and learn from it, if it's from an idiot then just don't do business with him/her anymore...

That inspired me to be uninspired...

hmm dont really agree with you there. .. whatever the complaint it can always be good for your business depending on how you deal with it

if the customer gets the impression you are really listening and that you think he has a valid point and you need to improve the things he stated he will be happy and might come back to see if you have improved your service after listening

even if the customer is a total jackass and is just complaining because he is a miserable fuck who likes complaining it still can be good for business in the longterm


you see, the more experience you have with dealing with these kind of customers the better you will become at it and thus the miserable fucks can be used as a learning experience wich will improve your overall reaction to complaints and thus possibly even generating more business than just ignoring them and tell them to fuck off and go to hell

hope that makes sense to you, cause it does in my head :2 cents::thumbsup:1orglaugh

:thumbsup

pretty good quote!