Rebill Failed,Rebill failed,Denial,Denial,Login not working,super low sales WTF CCBILL???
 

Have not seen a ccbill issue thread in some time, so that means everybody is rocking and rolling with no ccbill issues or, everyone is waiting for someone else to start a thread about WTF is going on.

I seriously doubt I am the only one who is getting red flags with their ccbill account as of late.

Unusually high denial amounts for the past 2 weeks!

Multiple NEW SIGN UPS with customer being issued NON working LOGIN and passes!

UNUSUAL AMOUNTS OF REBILL FAILED notices....Have seen large number of good rebills occuring with processors this week!

Waking up 4-5 days this week with a mysterious " 1 sale" that comes in "overnight" while most are sleep then nothing for the rest of the day or evening!

I am tracking thousands of clicks to my ccbill index page a week but curiously only the tiniest fraction click beyond ccbill index page to actually hit join form??

Its curious because the surfers seem to be impressed enough with the tour to click on the join page...BUT then don't click the credit card, or check option to see price on join form.

Strange surfing behavior to say the least.

The reaosn to post first and not call ccbill like some of you tards will say...is to examine and ascertain if there are others seeing the same trends FIRST!!

That way when they try the old..."everything is fine line...we have already established a pattern with multiple webmasters...and therefore cannot have our collective intelligence levels insulted!

So lets get those posts rolling in about how spectacular ccbill sales have been and how times copuld not be better Or...you will come in and tell the truth

ccbill will never discuss it but i have a feeling they have hit their limits for chargebacks or total processing and cannot do any more.

if the suck for you move on case closed.

Best advice I can give you is turn those notifications off...I did it YEARS ago and never looked back....Why piss myself off?

I'll look into ours right now. I have to ask though are you talking about >10 transactions a day or <10?

Denials in March vs February are way lower.
Nobody has had trouble accessing our site
And we aren't seeing higher failed rebills.

I think you haven't seen a post because nobody else is experiencing what you are. Have you talked to ccbill about it? Whenever something like that happens it's usually a problem between you and ccbill and not globally. Maybe there is a setting screwed up on your end or their end. Talk to them they are great at getting things fixed. They want things running smoothly as much as you do. They don't make money if the rebills and sales aren't going through.

Hmmmmmm.

every thread by person for years is how ccbill is screwing him/her for some reason.

i suspect the real problem is between the chair and computer.

I see ccbill trolling and shilling requires the best minds to come in and shift focus or redefine issue without addressing the question...

sort of like when charlie sheen asks a LOADED QUESTION that is as serious as a heart attack about wanting the "TRUTH".. that many of us want to know the truth about...people like you say oh he is nuts...he is the problem...he is a womanizer...completely ignoring and skillfully dancing around the issues set forth.

shilling aside there are serious questions that remain unanswered and as long as nobody else is willing to ask the hard questions then they will stay unanswered...very well then.

I guess thats what I am trying to discover ultimately is there no one else who has had customers email them in the past week about brand new logins not working?

Wow really? I take the time to check all our stats and that's the reply? Oh well what a waste of my time. Next time I'll know better.

No Shap, my apologies ...thanks for taking your time and reporting your findings. Its appreciated!

Was not at all referencing you in that post reply:)

Have not had password/login issues but some of your other points have been "noticed" on our end as well. The very few sales overnight issue is there for us (sales return during the day) but sales overall (CCBill sales) are down for the past two weeks.

March IS a crazy month - St. Patrick's Day, Spring Break, March Madness (lots of gambling there), tax time right around the corner, on and on.

HOWEVER: It is upsetting when you notice 4 sales overnight, switch to another processer and WHAM! tons of sales immediately. Switch it back to CCBill and WHAM! sales drop. Could be a combination of things but......:)

Maybe everyone is focusing on the Phoenix Forum and that's why sales are down, or what I wrote above, or karma, or the Moon, or......fuck I hate March.

shap, have you considered for a second that some sites get priority over others as a result of chargeback ratios or size of the user database?

This is one of the biggest unknowns.

We are always here to help our clients increase sales. If you believe there is a problem with your CCBill account please contact me directly at anytime so we can take a look.

Mister Peabody I really appreciate your contribution to this thread and what I can also add to back up your point is that I use multiple billers as well and Never have I had logins not work with another biller, never have I had massive denials, or massive failed rebills...
and surprisingly good rebills this week with other billers and nothing but denials and failed rebills with ccbill...

And check this out...I don't care how long I go without a sale....If I come to gfy and make a post about ccbill within 5 minutes a sale or a flurry of sales appear in my account. Now that is too much of a coincidence for me.

I have no reason to make it up or stretch... everytime I have made a post its like someone throws a switch and boom here come a few sales...

like someone says..."hurry up and shut her up with a few sales before too many start connecting the dots"

Oops did I let the cat out the bag....I'll bet you did not know that monitoring GFY threads can draw a very nice paycheck if you are a special operations Public relation specialist.

I mean is it really far fetched that someone can be assigned to monitor threads and then that someone pick up the bat phone and say throw the switch back on now!! Just a thought without accusing anyone...just trying to get some to think outside the box..

remember we can never ever be 100% sure of our transactions without being there to collect ourselves!!

That goes for rebills,refunds,voids,chargebacks...only way to know for certain is to independently verify!! Only way to verify is to personally examine your customers statements or take your billing company at their word.

Lets face it they tell us they maximize through put while mitigating risk....I say we all take a huge risk ourselves not being able to VERIFY every transaction whether its plus or minus credit in your admin. Lets face it we are in a subservient position and must rely on our trust.

When you go to bank to make withdrawal do you not have to verify who you are?

When you pump gas with credit card do you not have to verify your zipcode?

When you call to discuss your ccbill account do you not have to verify you own the account?

When you pick up package from post office don;t you have to Verify your identity...so it seems reasonable and quite routine to have to provide verification just about everyday for all of your transactions...

so someone give me a valid reason why I or we should not have the ability to VERIFY all of our transactions?

Its just as simple as that...harmless verification... you know how they tell you its to protect your account or whatever....

well help me protect my account by coming up with a a way for me to VERIFY my transactions instead of just relying on YOUR PROVIDED STATS REPORT....

thats all if you work for me than surely you want me to be comfortable with our relationship.

Now if its the other way around and I work for you then you will have every reason to not want me to verify my transactions...now munch on that for a minute..

:thumbsup :thumbsup :thumbsup

strange ... my very first progs i promoted used ccbill --- and never made me a fucking dime ... dunno, but i skip ALL ccbill progs today

Funny you mentioned that because I have surfed around the web the past week... and to my own personal surprise and chagrin.... I have seen quite a few websites that were using ccbill for the longest time I can remember... that have just recently switched and are using ZOMBAIO!!

But of course that could be from having sales overload with ccbill and them just needing a break from all the sales coming in... You know some of your gfy family have "problems" like that:)

thats a first hand no B.S.observation that is real and undeniable. Something is causing people to replace them as the first payment option.

Exactly what Shap said. I checked all the stats and everything is all good here. Every time there is a ccbill thread like this i check and never find anything wrong.

But of course...an eternal battle between the sales "haves" and the sales "have nots"

Would you expect any other outcome in a thread like this.

It becomes a battle for good impressions versus bad impressions as the issues get cleverly redefined and swept under the rug.

We are simultaneously coexisting in a parallel ccbill universe... one where questions,concerns,and low sales exists...and the other universe where all systems are go..sales never better,never had a problem...yada yada yada

but where you guys seem to have comprehension issues is just because you are experiencing no concerns with your ccbill stats...

The mistake you make is when you assume because your stats are not cause for your own concern that somehow discounts or invalidates the concerns that others are experiencing with their stats.

It would sound more appropiate if you say no ccbill problems here...and move along but you got to add your piece in about how everytime I hear a complaint, "I".... find nothing wrong so it must just be the people who are complaining...does this really have to be illustrated as to how senseless it is to present a statement like that??

So you find nothing wrong and settle every concern for everyone else becasue you find nothing wrong... Gee how grateful we are for you settling the dispute, and ending all concern from here on out...many thanks!

Get nats and ass some other proccesing..
Its crazy not to use multiples in this day and age

You start a thread implying ccbill is at fault and then get annoyed when people post they are not having problems. Would you prefer only people post who are having similar problems to what you are describing?

I saw your post and spent an hour going through our stats to make sure there wasn't a problem and posted my results.

I may be mistaken, Swirlsgirls, but haven't you posted before with complaints against CCBill?

CCBill is working fine for me.

CCBill is rockin for me today! like it does every day (as usual)

http://www.bikinivoyeur.com/ccbill-3-19-2011.gif

like with any 3rd party, an established volume client with tons of volume and low fraud c/b ratios will always get more approved transactions than a smaller volume newer client.

I suspect that like other 3rd party processors they have multiple fraud settings for levels of clients and you prolly are on the bottom of the list marked as "scrub that muthafucka skinless" fraud settings where someone with Shap's volume would be set at "bro client" and "scrub with a feather brush" setting.

Precisely and to back that up with REAL FACT here you go...I will simply reiterate another point I tried to make with no real success...

Two years ago in the beginning of 2009 we started off seeing denials for the first 2 months like quadruple our normal amount, and while we were seeing those denials, we were having mad flurries and signups with the backup processor..so check this out...

we telephone ccbill and say hey wtf is going on with all these denials....

their response and I swear on my name was...."yep I see looking at your account your settings have been adjusted for some reason.... Not sure why it was adjusted but I will go ahead and make some changes to the adjustments and you should see the denials go down"

Thats a quote and thats what happened. They made some instant an immediate changes to our account and bingo in an instant the denials went back down to normal levels and signups returned for a fair period of time!

So now that thats is out lets ask a few questions about what actually happened...

1. Who decided our client account needed adjustments?

2. Why couldn't ccbill send us a communication that adjustments had been made?

3. Why would adjustments be made when we had a very low level of chargebacks, and fraud,refunds,etc.?

4. What other clients of ccbill have had their accounts "ADJUSTED" without them knowing?

5. How many times has our account been "adjusted" before without us knowing?

6. If someone can make adjustments arbitrarily to your account without your consent or even knowledge...wouldn't that pose a conflict of interest somewhere????

I mean how many fucking times has it been crammed down our throats... "Oh we are here to make money, there is nothing we would do to impact sales....when you make money we make money...we are unaware of any problems that would be affecting sales"

So those questions were never answered for me in a clear intelligible fashion and that remains until this day!

So for those of you who want to post your pot of gold daily stats.... Do me a favor and move that rook out of position and post screen shots of your "MONTHLY CUMULATIVE JOIN FORM SUBMISSION PERCENTAGES vs. APPROVAL PERCENTAGES" for the past 5 months!

That is the magic dragon, and I assure you that they do not want that can of worms to be opened because we might just begin to see who's shitting and who's farting...pardon the lewdness but its gfy.

Because regardless of the back and forth round and round tit for tat...at the end of the day my money is on the join form percentages being a beacon of light for us webmasters!

In other words there is no way those join form submission percentages should week after week reflect MAXIMUM SUBMISSION PERCENTAGES when form hits are low...and inversely MINIMUM SUBMISSION PERCENTAGES when form hits are high.

Now if we really get into this issue of join form submission percentages you can either shut me up once and for all, or the earth underneath this mother will begin to shake!

It's been said by ccbill reps that they stand 100% behind their numbers...well I can stand 100% behind my numbers as well.

Hey 3dSexCash trust me I don't have any beef with anyone posting there honest feedback...If I seemed ungrateful you have my sincere apologies and so does anyone else who feels like my frustration is directed at them...

I am trying to get to the bottom of my concerns once and for all...and unfortunately just moving on is not an option now, nor will it satisfy my curiosity of what the heck has changed over the past 2 years with this company!

I realize many people are having success and thats wonderful news I love to see that and am no means am I a hater....

I also know what my conversions have looked like...and should look like. What is beyond frustrating is when people come in and claim that I must be the source of the problem just because they have a good sales week...when there are literally hundreds of webmasters just search gfy who will cosign and swear they have very similar concerns.

Alot of folks don't want to discuss it on the boards but I prefer the boards because it connects so many of us from all over.

All it takes to trigger higher scrubbing is an unusual high volume of sales, a number of credits or chargebacks, or some $10 an hour tech support guy didn't like the tone of your last email or call and he decided to fuck you. being with a 3rd party biller makes you at their mercy and you can't do shit about it. Just be happy they don't can you for complaining and tell you to fuck off when you try and get your reserve money back. Get your own merch account and a good gateway and then you don't have to be so paranoid.

Got you loud and clear...and we have started the process of doing just what you are suggesting hope to have it fully implemented in the coming days...I wish it was as simple as me being paranoid sadly its not.

There are no benefits other than learning real truths about the very deceptive world we all live in.

I don't get paid extra money, brownie points, free traffic, or even much support for asking questions but those questions do in fact need to be asked.

Ultimately my understanding of banking, online processing, credit issuing,etc. has left a horrible taste in my mouth and set me on a course to ask myself as well as others this profound question....

"Do We work for the bank, or does the bank work for We??

If one can be "canned" for asking questions to the ones who collect our funds and processes OUR TRANSACTIONS, then that is a question everyone using a "3RD PARTY PROCESSOR" better learn the answer to.

Still don't know why customers are having login trouble another customer just emailed a few minutes ago so surely we need to make some changes fast.

Thanks for the thread participation nothing more to say on this topic today...

Just saying I was in your same situation years ago, unfortunately going with your own merch & gateway just swaps one set of issues for another, but you should see an easy 25% increase in sales once you are setup on your own merch, best of luck :thumbsup

I appreciate it Gleem and I know what you mean about getting monkeys off of your back and new ones jumping on:)

Curious you suggested an immediate 25% sales increase with merchant account because that is my baseline denial average for the past 4-5 months... If in fact, they were actually denied...BUT you might not be ready for THAT discussion just yet...LOL

Much Respect and may you prosper in the uncertain days ahead:)

Well, shit better change TOOT SUITE otherwise I'm on Swirlsgirl's side from now on:

Woke up to 3 sales. THREE. Switched to another processor immediately got 3 sales.

Now some would posit that I would've gotten those sales through CCBill if I had not switched. Fair enough. So let's check out some other numbers here:

Form hits: down to 8% (average 25%)

You know what? Let's just stop right there. Form hits.

Too soon to judge the other processer since I just switched it but 4 form hits, 3 sales. Hmmmm, why that's 75%! (See? I can do basic math.)

This 'pattern' has been going on now since fucking Wednesday. One, two days, sure, okay, shit happens. Fifth day in a row time to change processers.

Only question left: do we make a permanent switch if this shit continues?

Why do you switch back to CCBill then?

Or do you think both of your processors are mysteriously trying to fuck with your sales? (so you keep bouncing back and forth) lol

You and swirly girl have been making these threads for over a year now. WTF?

Why do you all keep switching back. If I was sure enough to make threads and posts about how I thought a company was fucking me I DAM SURE WOULDN'T KEEP PROCESSING WITH THEM?

This baffles me.

Do you guys think that they turn off their secret scrubber for a little while after you post this crazy shit?

So switching cascades and switching between (multiuple, not two) processers is an alien business practice to you BV? You mean to say you are completely unaware of anyone switching between multiple processers, sometimes several times a day, before now?

Wow, you are more ignorant than I thought. My apologies for giving you respect in the past.

Well BV, let me educate you then: differant processers have differant merchant accounts and therefore use differant banks. There may be some crossover but not completely. So some banks may scrub harder that day, or during that time period, while other banks scrub less. Comprende? So if Processer A is using a scrub-hard bank and Processer B is using a less-scrub bank, which would you use? No, don't answer that, I forgot how ignorant you are about such things and we're having a 'teaching moment' here.

And I sure do apologize, what with me being the relative 'newbie' and you being the 'old (CCBill) sage', having to teach you anything at all. :)

Some companies switch their cascade, on average, fifteen times a day (or so I've been told by 1/2 dozen collegues). Why would they do this? Maybe you're leaving money on the table there BV by not switching yourself. After seeing your stats you posted here perhaps you don't give a fuck. Some of us do. And I didn't start this thread.

nice try dude but i started cascading between ccbill & epoch in 2001. I even had it set up to where my affiliates could choose who they wanted to use as their primary in their admin. (all custom scripted)

cascading is so overrated it's not even funny. the percentage that cascaded thru from ccbill to epoch or visa versa barely even registered on the radar. it was less than 1/10 th of a percent.

I don't even worry about cascading anymore. It's a waste of time.

That means you have to buy new content and enhance your website design.

Hi Paul, your guys still have not taken care of that inexcusable issue. Any idea why?

I'd like to get an official ccbill reply on why that is allowed.

Point well taken and at least you get credit for saying whats really on your mind...wish I could be afforded the same credit here for speaking my mind.

But to address your comic brilliance of ugly girls and black guys... I can assure you that truth is stranger than fiction regarding your detestation with interracial sex.

As for my own beauty or lack there of...beauty is in the eyes of the beholder... and for those thousands of individuals, world wide placing my name into google on a daily basis... I think they would know a bit more about beauty than you.

I wouldn't have replied but that was obviously personal and extremely unnecessary... but hey you got in ...good score.

Really sucks

Well Mr. Peabody I am glad you said you will stop there with the form hits....LOL

I think you do know but in case you don't mentioning "form hits percentages" has tremendous stopping power...and it is the elephant in the room THEY KNOW they cannot fuck with you on.

Like you stated clearly in your post...you can do basic math 3 sales from 4 form hits is 75%

Notice how when I challenged the big fish to post form hits perentages they run for the hills...

I know this because I too was a big fish and had days where I could do 35-40 sales a day.....WITH THE PROPER JOIN FORM SUBMISSION PERCENTAGES!!

And guess what ...that was with a mere fraction of the traffic the Big fish seem to have! A tiny fucking fraction...but I am getting off the point.

The point remains join form submission percentages,join form submission percentages,and join form submission percentages...

Now the question you must ask yourself is this is getting into dangerous territory if it has not already.

Do you really want to break down your observations and questions with join form % vs approvals vs denials and the predictable patterns we notice week in and week out.

Guess what it has nothing to do with content or niche... I know this because we recently went a few months without updating one of our sites and the monthly cumulative join form percentage did not budge and are you ready for this MR. PEABODY?????

It was fixed at an average of 25% for 4 out of past 5 months. Denial average was fixed at about 20-25% also.

So tell me Mr. Peabody isn't it strange how our traffic is varied, content is varied, updates varied but join form submission percentage average is 25% OVERALL. VERY VERY EERY coincidence....especially when you and I seem to ask the most questions about it.

We better quit now before both of our accounts get locked and we can't compare notes anymore

For the "record" - whatever that is - let me state publicly that I think CCBill is a fine company and I am very happy they are in this business, still IN business, and that they provide such a fine service.

No "but"s or "having said that"s. I mean it. Thank you CCBill.

Percentage of form hits to form submissions to form approvals (or form denials) is "the whole ballgame", in the end. BV or anyone else can cite this reason or that reason why odd sales patterns occur for some but clearly not for all, or at least not for all at the same time. But putting aside for the moment what, exactly, constitutes a 'denial', a form 'hit' and a form 'submission' - yes, I know the definitions of those words but what are the various CC processers definitions? - looking at your form hits will give you a clearer idea of what's going on. Why? Because form submissions - submitting the credit card info to the bank - IS the whole ballgame.

If I see a ton of denials or hits to the join form but no submissions or retries or whatever, I can usually surmise what needs to be tweaked to improve those numbers. But when I see form hit percentages dance like Lady Gaga on crack I do have to wonder.

NOT saying someone - in this case, CCBill - is "fucking" with me (or with anyone). Rather, I'm saying there are all kinds of "forces" that must be considered and dealt with but most importantly understood so someone like myself (the 'small' business owner) can do what so many on here insist we all do every damn day: adapt or die.

</rant>

I am close to giving up on pushing ccbill sites.

I don't have huge sales but I have always done fine for myself. This past 3 months has been pathetic as a ccbill affiliate.

Sponsors which used to conver at 1:500 in 2010 or lower are not converting at all this year.

I know it's early but still terrible.

Well I used to feel like that, and would love to have that feeling again, but what will it take to get the join form submission percentage issue addressed or corrected?

Its easy for people to say use someone else...for whatever reasons customers trust ccbill and prefer ccbill...so to simply just stop using them is impractical and still offers no explanation as to why the join form submission percentages dance all over like Peabody said like LAdy Gaga on Crack.

What happened 2 weeks ago booming....past 2 weeks dead? How is it we see the same slow down and same submission percentage fluctuations Mr. Peabody?/ I mean how hard is it to get this resolved. We clearly are not blind.

Clearly been in the game long enough to know better. What could it be? We really don't want any problems just want to get on with our business but this issue we cannot seem to get a clear answer for.

Mr. Peabody,

Let's shed some light on "form hits" and the % that go to submission.

You say you woke up to 8% down from 25%.

That's an overall average on all your sites / subaccounts.

Drill down and click on "subaccount" and break down the stats by subaccounts.

You will find that they drastically vary from site to site.

Mine vary from .98% to 8.67%.

My point being, that really it means shit.

Anything can load a join form. Anyone from Achmed in Iran, MSN bot, Google bot, etc etc etc....

It really means shit.

You bring up some fair points BV but let me shed some light on your shed light, so to speak. :)

My sites are amazingly consistant. So I know which sites do well and which ones struggle. Overall, yes, averages will vary when all 24 sites are taken into consideration. But I mainly focus on the 7 or 8 that bring in the majority of my business. For each of those sites, form submission percentages are down. Take just my top three sites. They are ALL down significantly this past week.

But it's not the number of form HITS that really matter, that's just the starting point. The whole ballgame is how many of those forms get SUBMITTED (and then accepted or rejected, and for what reason).

Maybe BV does attempt to play devils advocate and bring up a fair point, but the issue still is the join form submission percentages... which I hammer non stop!

If its the tubes, if its the economy, if its the banks,if its visa, if its the freaking postman or whatever you want to blame the poor site design, poor content,saturated niche whatever then why why why why

Would you believe...
1. that other online shoppers would go to amazon,walmart, search for item...which is akin to taking a tour on adult site

2. Find that item and decide to purchase... meaning add coffee maker to shopping cart..shopping cart meaning click on our join form in adult biz

3. Then get all the way to the point where they have to submit credit card to buy coffee maker...in our world submit cc details into join form

4. Then before clicking complete purchase just say nahhhhhhhhh I don't want that coffee maker... in our world not submitting the join form

5. Who does that?? How normal is that when I am going to buy something online I don't visit "checkout page" and just cancel at last minute. ESPECIALLY IF ITS A TARGETED ITEM like in our world a specific website membership is a targeted item!

6.So thats what we are expected to believe customers go pass our tours, consider buying enough to click on join page, then get to form and say nahhh I don't want that coffee maker

I know that's a bizarre analogy but it is relative we are talking online sales behavior.

When I go online to order a book, a cd, concert tickets... I don't go all the way to where my credit card info is asked for and then say nahhhhhh nevermind. Maybe some do but not the majority.

And then we are expected to believe people like Peabody, MCfadden, myself, and others that on the same days all of our customers went to the checkout page(our join form) to get a coffee maker then said nahhhhh I don't need to buy that coffee maker today...(submission percentages all drop on same days)

Yeah I'll just come back tomorrow and buy the coffee maker than simultaneously it seems like after a sudden drop to low single digit submission percentages 0-8% it shoots back up to 30-35%

You can't explain that away on tubes,poor content,visa rules,etc. there are other possible explanations and those are what we desperately seek...sensible explanations that appeal to our logic and do not insult our intelligence!

Again on certain days the join form submission percentages drop unusually low..and backup processors seem to have flurry of sales when normally are flat.

Come ON...all you got to do is connect dots and think.

Been a horrible week here, but to be fair I normally find the third week of most months to be a struggle.

I run a denial report to compare:
feb 1-20 - 104 failed $3,549
mar 1-20 - 95 failed $3,233

So denials are down, traffic and hits are up, buggers just aren't biting in this past week!

Have you considered cascading billing with CCBill to see how many of the declines from CCBill get picked up by another processor?

Do you have a leak free tour for affiliates to use?

Just had a look at what I think is the affiliate tour. It is loaded with traffic leaks. IS there a 100% leak-free tour for affiliates to use other than this, http://saraswirls.com/affiliate1.htm ?

The very first link on that page takes you off the tour. Not very good :)