classic stupidity from paxum
 

a couple of weeks back, i lost the password to my account. their reply was to open a ticket, and point me to the ticket for updates.

oh wait, you have to log in to see the tickets, which is something i cant do because i lost my password.

i shake my head when i deal with this sort of stupidity. thankfully i was able to get my password back after a chase around in circles. maybe i should check the ticket now that i can log in.

when something like this happens you can simply email [email protected] which will kind of be like opening a ticket.

Hi there :) We have a certain way for you to request your password to be reset. We do this to ensure security of your account.

Please contact me directly and I will be happy to assist you and provide you with the necessary instructions to request a reset of your password.

Thanks in advance!

ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth
Email - [email protected]

:thumbsup

EDIT - SORRY, misread the last paragraph of your original post. I see it's resolved. I'm sorry you had a difficult experience. Usually our clients receive email notifications in relation to open tickets inside their Paxum Control Panel.

Minister of Paxum
http://farm6.static.flickr.com/5052/...0850270b7c.jpg

"Everything is under control ..."

ruth it was already done. i just think it is incredibly silly to have someone answer a password reset request by opening a ticket and telling me to log in and read it.

you sure like to cry

what was the point of this thread? to increase your post count? :)

You lost your password and got it back. Good for you.:1orglaugh

Tee Hee Hee.. teh-thhhh tha's juss silly!