National Net is down
 

Huge backbone issue it seems.. 10 mins now

ya, i noticed :(

I am sure they will have it up soon.. They have top notch guys over there.

Hey Guys....

We are aware of the problem and have our Emergency Response Team already working on it. I wont speculate until I have more information which should come very soon.

Sorry for the inconvenience, but know that we are trying to get it resolved as quickly as possible.

--T

Yeah, noticed too. :-(
I am sure they will fix it quick.

Thanks Tony, I knew your guys would be on it already!

:Oh crap

All fixed

:)

swap out the gerbils, and we're good!

ahh crap

looks like slowly lighting up, some apache servers up, sqls still down - power failure ?

Still down with all boxes here...

UPDATE:

The team has identified the problem as a core routing issue. Still not sure of the specifics but they tell me that the fix is already in progress and everything should start coming back up over the next little bit.

Thanks for your patience and, again, I apologize for the issue.

--T

I guess that explains why Statsremote has b0rked.

Still down from here. I have a ping -t running and saw a couple blips 5 mins ago, but gone again..

I know you guys are working hard though!

up here....

Tony and the boys are on it!

Thanks T!

Up and running here

Back up for me. Thanks Tony. Nat Net is the best!

UPDATE:

As of approximately 30 minutes ago all services have been restored and everyone should be up and running. The root cause of the issue was a code bug in several of our core routers that account for a large portion of our network. Our Emergency Response Team was activated at approximately 10:30 and within 15 minutes had diagnosed the problem and initiated activity with our Hardware Vendor. Their team spent the next 30 minutes making corrective changes to the code and got our core platform stable. By 11:15 all was corrected and over the following few minutes our traffic levels returned to normal. They tell us that this is the first time this bug has appeared and that the information learned from this event will be used to issue a new update for all customers in their next code update.

As always, we apologize for the inconvenience caused by this brief outage. We understand that any outage, no matter how brief, affects our customers and we will do everything in our power to avoid them and to mitigate them when they do occur. We applaud our Emergency Response Team and their efforts, but in the end we hope we never need them again.

If you are a current customer and are having any issues we ask you to communicate with us via MyNatNet.com, or by telephone at 1-888-4-NATNET ( or +1-678-247-7000).

To all NationalNet customers, we appreciate your continued trust and your business and if there is anything else that I, or any member of my staff, can do for you please do not hesitate to call on us.


--T

Looks like we are running fast like usual.

http://crazyshit.com/cnt/medias/2432...nd-balls-abuse video seems to load really fast!

awesome work not only fixing things up very quickly but letting us all know what was happening! Thanks, guys!!

we have been with natnet for 2 years and they give amazing service!! highly recommended :)

top notch service

Good to know it have been fixed up fast :pimp

this type of service is why we moved to natnet!

That's what makes NatNet the BEST!



:thumbsup