CCbill Connection problems?
 

Is anyone else seeing the same slow response from CCbill's servers?


I get request timeout when pinging them, as have 5 others I asked from all over the world.

ping bill.ccbill.com
PING bill.ccbill.com (64.38.212.54): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13

Noone else seeing this?

Can anyone please post the PING results and Traceroute results they get from their location?

I'm getting the same as you (UK)

We are currently looking into this. Wehateporn, can you please contact me? I would like to get some information from you regarding this matter.

Email sent :thumbsup

CCBill site, Admin and join pages coming up fine

This is my traceroute from SoCal


64.38.193.22 is from United States(US) in region North America

TraceRoute to 64.38.193.22 [ccbill.com]

Hop (ms) (ms) (ms) IP Address Host name
1 1 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 0 0 4.69.145.190 vlan80.csw3.dallas1.level3.net
3 0 0 0 4.69.151.150 ae-81-81.ebr1.dallas1.level3.net
4 24 24 24 4.69.133.29 ae-1-8.bar1.phoenix1.level3.net
5 24 25 25 4.28.80.6 cwie-llc.bar1.phoenix1.level3.net
6 25 24 25 209.188.10.142 vl177.cr2.cave.103.5.9.phx0.cwie.net
7 Timed out Timed out Timed out -
8 Timed out Timed out Timed out -
9 Timed out Timed out Timed out -
10 Timed out Timed out Timed out -
Trace aborted.



You can also test traceroute from any country here: http://www.traceroute.org

and this is traceroute to bill.ccbill.com


TraceRoute to 64.38.243.84 [bill.ccbill.com]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 206.123.64.154 -
2 0 0 0 64.124.196.225 xe-4-2-0.er2.dfw2.us.above.net
3 0 0 0 77.67.71.165 xe-3-1-0.dal33.ip4.tinet.net
4 37 33 33 89.149.182.49 xe-1-2-0.phx10.ip4.tinet.net
5 24 24 24 173.241.129.102 cwie-gw.ip4.tinet.net
6 Timed out Timed out Timed out -
7 Timed out Timed out Timed out -
8 Timed out Timed out Timed out -
9 Timed out Timed out Timed out -
Trace aborted.

Thanks guys. anyone else?

This could explain the massive drop in sales we are looking at recently, with form hits remaining the same as past month...maybe join form takes way too long to load (or doesn't load at all) and visitors just go away...

Other thread where we are discussing this massive drop in sales:
https://gfy.com/showthread.php?t=1036742

"Card declined by bank" I tried joining a site using a card I have joined other sites with, that has plenty of money in it. "visa from pnc bank"

it makes me wonder how many people are be declined trying to join my sites....

please look into and fix this issue!!!!

What does your Google Analytics say about your traffic?

Alexa shows a 30% drop in traffic over the last month alone to your foot site but I don't trust their stats.

connectivity issues while attempting to join....

what causes a join from submission connection time out...

CCBill does not allow ICMP to any of our public IPs, so any ping requests or traces will never complete and will show time outs, this is normal. This is done for security purposes and will in no way affect form access or processing.

I would be glad to go over the decline with you. Please contact me at your earliest convenience so we can discuss.

Off topic but Verotel declined my card today. WTF? Plenty of money in the account. I had just used the card minutes earlier via CCBill.

Yes, august shows a drop in traffic too...but traffic is more or less the same it was in April (to make an example) where we had double number of sales compared to August.

Ok we are a small site, so "big guys" could say this is normal...but honestly...after all i've read around here, and the numbers i'm looking at at our site...i really wander if there's some connectivity issues with CCbill join forms