Pimproll support is dead?
 

Lots of emails and no responses 5 days...

Tickets:
TXM-901-40114
QAV-320-61396

Their busy working on their tube.

:thumbsup

they are not dead...

People will laugh at this but in almost every case when a company either opens their own full length tube or else starts working with them their affiliate support has dropped off. In some cases such companies have even started up with doing shady things such as not paying affiliates. When they first started becoming popular there were a few sponsors who suddenly started dropping off like this seemingly for no reason. I couldn't figure out why at the time but a year or two later it was revealed that right around the time it happened they opened their own full length tube. History tends to often repeat itself. :2 cents:

sorry guys, thanksgiving weekend here. I'm back today and playing catch up. Hit me up on icq and I'll fast track you.

Laur1s I have never been available on weekends, and your tickets are not even 4 days old now.. I responded on friday and I didn't get your response until today.

I reset your password...

what does this have to do with us? We have thanksgiving every year at this time...

sign of the times

no.. i don't normally work weekends...

problem solved

Tough crowd, if it's one sponsor I don't fear will run off with affiliate payments it's Pimproll.

Post on GFY and get answers :thumbsup

they would have gotten answers regardless. In fact, they would have gotten them sooner because I wouldn't have to respond here first...

You hit GFY before you answer your support tickets? What the fuck?

damned if you do, damned if you don't....

I can see this thread was answered at 8:30 am today, the ticket probably shortly after, all in all does not seem bad at all...blame the crazy Canadian Thanksgiving if you need to, but chances are the same or worse will be seen in our US counterparts come that thanksgiving as well....I mean thanksgiving isnt a big deal in the US or anything is it? ;)

"your tickets are not even 4 days old now" makes me kinda sad... but if they don't have enough webmasters opening tickets to keep someone on top of them more than that, well... there's your sign of the times.

Affiliate support isn't dead, affiliates are dead. :1orglaugh

And even so, better than just sending those requests to some outsource center that won't answer them either!!! You go Glen.

So public outcry's should be ignored? Is that how you would do it? It's not like it happens often anyway.

Yeah, I should have finished my thought on that response. I normally respond within 24 hours at least, mostly well before that. This only changes on weekends, as i said I don't normally work weekends. Sometimes i'll get a ticket that takes a little more investigation in order to get answers so those can obviously take longer.

plus i'm available on icq all day so if you need any follow up feel free to hit me up, i'm far nicer on icq than i am on gfy so don't be shy ;)

That is a whole other team outside of PimpRoll.

Can't believe people are giving Glen heck about taking Thanksgiving off.

Potato Potatoe

I usually just hit up Glen on ICQ, he responds promptly.

Just givin ya shit :winkwink:

I hate when affs post here to contact me :helpme

manwin doesn't take thanksgiving off.

Actually they do, there was another thread exactly like this about their support not getting back to someone in 4 seconds. Seems most Canadian companies let their employees take weekends and holidays off. Blame Canada, they are so soft.

how dare he spend the holidays with his family! how. dare. he. :winkwink:

can't please everyone:2 cents:

who cares, you Chicken Shit? :mad:

https://gfy.com/showthread.php?t=1045094

Yeah but for now checks are still coming in every week

If i'm dead does that mean i can go home? :)

lol...probably not.

Depends, is it a holiday? :winkwink:

when i promoted pimproll..glen was always quick and accomidating
everyone needs a day off now and then :)

Quit stealing content fuck-head!

"They're"



Correct that time.




Just sayin'...

I sent an email to webmaster at pimproll dot com on the 5th of this month asking about their RSS feeds, and still waiting for a reply. What other email address can be used to get in contact with them? I don't use icq any more, have they got a Skype contact?



.

what? you mean porn people have lives and families outside of exploiting willing young girls and masturbating all day?

it that's the case... i'm selling my 4 blog network right now

I had a login issue due to my old computer going to shit and they answered icq in a few minutes. Their affiliate rep is on whenever I need em. They are extremely polite, willing to look up whatever info I ask for, willing to give advice (I think I brought up something regarding to their feeds when I first started with them), etc...

Great customer service here, thanks for all your help guys. :thumbsup

Talked with ross yesterday. So they are still there :)

While I was away on holiday in Italy the apartment we chose advertised Internet connection. When we arrived we found out it didn't work. So I had to go to an Internet cafe everyday to check emails and ICQ/Skype messages. It's what being in business is about.

A couple of days had so little to attend to and popped in here, as I was paying for the hour. And got told to go take a holiday and not bother.

I'm honest enough to say we're a one man band now and the business is running down. IMO 4 days is too long a delay. Who knows what can go wrong in 4 days online.

It takes an hour or so to check messages, send an auto reply that response is slow this weekend so people understand. Anymore then holiday back up should be provided.

Or there's not enough care and attention, to take an hour out of your day to attend to people who are working.

For instance. If the Tube site had crashed, would it take 4 days for you to find out and deal with it, or is someone watching it? Can that person be trained to check affiliates messages and forward the most important, respond to the rest that it will be dealt with in 4 days or something of than nature?

I would imagine the guys watching the Tubes are not complete idiots and can deal with some of the requests.

as i posted earlier.. as in like a month earlier.. some tickets take longer to deal with than others.

What you requested doesn't exist, I was waiting to hear back from tech if it was something we can have available down the road or not.

nice try Mathuselah....

Your desperate attacks on us are merely that.. desperate.. If our sites crash we have people on call who would receive alerts and they would be ready to fix anything from their phones even if need be. As for helping people with their sites, galleries and accounts a few days has not only worked perfectly fine for the last 8 years, it continues to work well in todays models as well.

Oh yes...

http://www.whyquit.com/freedom/Image...mated/Goat.gif

I was surprised to see that the PORN linking options/linkbuilder no longer appears in the webmasters area, though I suppose they'll still take a lot of shit for it until the links are removed from the sites and galleries.

Not an attack on you. It's just stating that having people who can handle chores like, every 24 hours checking on the affiliates tickets, seem logical to a company of your size. This thread shows some are not happy, this is just one that bothered to post his complaints. Some don't, they just move away.

It's up to you whether you take the advice or not. Remember people are watching you and now you have a Tube, thinking.