Best, fastest, most reliable customer service in adult industry?
 

I've always been impressed Amerinoc's customer service. They reply to emails within 5-10 minutes most of the time.

Who else does a great job?

I'd like to know who provides great support so we can then find out what tools and procedures they use to be so good.

For example, we just had case where we replied to an email, the customer's server accepted our email, but they didn't see it. It sounds like we need a ticket system which will alert us if we've been waiting several days for a reply so we can call the webmaster to see if they got our email. So, I'd like to find out who has great customer service, then we can ask them how they do it.

I know Amerinoc said they used Cerberus before switching to Kayako Who else has great support, so we can see what they use?

Mojo are excellent.

NatNet has the best customer service.

I recommend webair.

Check out MojoHost, NatNet or any high volume host that's known for great support.

The way we do it at Elevated X is via a ticketing system. We actually return any emails sent directly to the system with an auto-responder so customers must use the ticket system for support. This leaves zero room for error and eliminates the problem of emails falling into the "internet abyss" like you've described.

Call me if you want more info or suggestions on a support system.

AJ

I have dealt with all the ones mentioned here and have to say hands down, Cyberwurx.com is the best.

If you need a ref link I would be more than happy

I put in a ticket with National Net to add a domain and set up a DB for me and it was nearly instant. I mean, it was less than a minute. Fucking amazing.

:error

...

The response time i have from www.reflected.net is the best i've ever had in 10 years of paying for hosting.

I'm happy with my host, tickets are replied to within 3-5 minutes and a lot of them were low priority.

Kinda funny how only Hosting company's are the only ones getting pros!

Had a great experience with Mansion Productions during my previous engagement.

Indeed. That's a little surprising. Also none of the companies were mentioned twice, so for now what I've learned is that a lot of hosting companies have one happy customer each. :)

Not true NatNet was mentioned twice.


:thumbsup

National Net incredibly fast.

I don't even work with Mojo, but this painted shirts banner in the comment field makes me want to hug the whole company. Branding mission accomplished!

Mojo support rocks. Those guys go above and beyond to help us with things that are not even server related.