HostGator wants Photo id for a hosting account? Umm no
 

Needing another hosting account I signed up with HostGator since I thought I saw it recommended here. They want a scan of my photo id and a scan of my CC. Thank you but I will be doing business elsewhere. Why in the world would they need this info. If the CC clears and there are no problems I fail to see why they need this info.

have had over 100 accounts there and they've never asked me for that once.

Fuck that.
Use Amerinoc
That's who I use and never had a problem.
I switched from Hostgator because they are assholes. :2 cents:

ummm you joking right?

I think he neglected to mention the other option was TO CALL THEM. Did you do this to confirm your account with them?

was never asked for that.

I just sent them an email wondering why in the fuck they would need this kinda thing. I'll call in the morning to find out what the hell they need it for

I just opened an account there last month and I didnt have to do that stuff!??

Copy of the email

Hello,

Thank you for your order with HostGator.com!

In order for us to continue with the account setup, please respond to this ticket with a scanned copy of a Photo ID such as as a passport, or drivers license. In addition to a photo ID, please include a scanned copy of the credit card that was used in your account purchase (assuming you purchased a hosting account with a credit card). For security purposes you can mask off all the digits of the card number except for the last 4 digits.

We sincerely appreciate your cooperation here, and look forward to working with you.

Did you fail their fraud check or something?

Where are you, North Korea? Siberia?

Piss off.

They never asked me for that.

US, Maybe I failed the fraud check, My CC has been giving me problems time to time. But there is no reason to ask me for this nonsense

The email i got from them... maybe cause your not from usa?
Hello,

Thank you for your order with HostGator.com!

In order for us to setup your account, we will need you to call in and verify your billing information.

If you are unable to call us, you can instead respond to this ticket with a scanned copy of a Photo ID such as a passport, or drivers license. In addition to a photo ID, please include a scanned copy of the credit card that was used in your account purchase (assuming you purchased a hosting account with a credit card). For security purposes you can mask off all the digits of the card number except for the last 4 digits.

Please provide us with the above requested information at your earliest convenience to ensure that your account with HostGator is setup as soon as possible.

Toll-free: 1-866-96-GATOR, extension 1010
International: 001-713-574-5287

We are available 24/7, so please feel free to call us at your convenience. We apologize for any inconveniences that may result from this process.

If you have any questions, comments, or concerns, please don't hesitate to contact us.

Thank you,
HostGator.com Sales Team
Customer ID: my id

possibly come from a high risk country or a proxy/vpn?

Its called anti fraud. I don't blame them one bit for asking for it.

Nope from the good old USA, no number was provided

Call them? Perhaps they can give you more info as to why they want all this documentation.
I wouldn't send shit to them either.

Those pesky credit cards always acting up. :1orglaugh

gonna in the morning, personally this leaves a bad taste in my mouth. Unless the CC was declined for some reason. Been working since 7am and its close to 10pm my time. So as much as I would like to discuss it with you guys. I am tired. If need be my email is fish{dot}sex{at}gmail{dot}com

ahhh now we find out it could be your card lol

I agree a photo id is over the top though.

dont host your money makers on hostgator,dreamhost

get a couple of managed vps's on good hosts like amerinoc cyberwurx etc

Wouldn't they just decline you? That's just bizarre.

Same here (UK) told them to go fuck themselves and went for amerinoc

Read the fine print. Might be some gems in there.

way too much info for just a hosting account...
host somewhere else..

World is going to shit

Further communications, no my cc was not declined. Total Bullshit. I won't be using them anytime in the future

Dear Customer,

We apologize if our verification process seems excessive, however please understand this process is in place to protect our customers, as well as ourselves from fraud.

If you do not wish to proceed with your new order, then no further action needs to be taken on your part. We have not yet completed any charges for your purchase; it was only a pre-authorization. If you have purchased your account by PayPal, this authorization will be reversed with 48 hours, however if you have paid with a credit card, it may take 5-7 business days to reflect in your bank account.

If you have any questions, please do not hesitate to contact us.

Best Regards,

:1orglaugh:1orglaugh:1orglaugh:1orglaugh:1orglaugh :1orglaugh:1orglaugh:1orglaugh:1orglaugh

Why do I have to verify my new order?

We carefully evaluate new accounts to determine high risk orders. Please do not take it personally if you are asked to verify a new account, as you may have been selected randomly.

There is a lot of fraud for us Hosting Companies, but with a little experience and monitoring we can usually tell who is real and who is a scammer. Sorry for the hassle but probably a blessing in disguise there severs are super slow and over sold.

Could be a LOT worse...

I signed up for hosting back in 2001, and they wanted all of the above, plus 'Fan Signs' of me in ladies underwear, holding Paper signs saying that they 'rocked'...