CCBTools Dead?
 

Is CCBTools dead? My install stopped working and I've been trying to contact their support for a week with no responses. I tried Tanker on ICQ and Skype as well.

They *DO* get round to things eventually, but I'll confess that I've been very, very dissatisfied with the customer service. The reason I moved from Script5 was poor service and Tanker assured me at great length that it was their #1 priority. Well, I beg to differ.

good luck Peedy!

What happened to Tanker?

Is there program still active?

The file /home/pdcash/public_html/tools/include/config.php is corrupted. Ensure that you use binary mode when transferring files with FTP and disable the 'TAR smart cr/lf feature' if using WinZIP
Why dont you simply do what is says to do :=)

There's this company who does take support & service very seriously. So seriously in fact that they have a fully staffed office of non-outsourced developers and support techs that you can even call should you need to. I've heard that they're pretty well used within the industry too. If you'd like to give it a try I know a guy who knows a guy, see sig!

In all seriousness, if you're having issues, we'd love to help you out. If your'e not quite ready to handle all of your own payments, etc. you can even use NATS to power your stats, campaigns, ad tools, etc. while allowing CCBill to continue to handle your payouts. Get in touch if you'd like to discuss anything or have any questions.

We are there, available and affordable if you need us. :)

Yeah I was thinking about moving the other way from CCBTools to Script5 until grisey told me that the dev of script5 just abandoned ship. Slightly encouraging that you say they *DO* get around to support eventually.

No idea. I haven't had to talk to him in quite a while. Based on the past week trying to contact him it would seem like he's a ghost.

Yeah if it were that easy then I would have done that.

John, very interesting post. One reason I ruled NATS out right away was because I am a very small program at this point and did not want the overhead of handling my own payouts. I'd be interested in speaking further to learn more about what your solution can offer.

honestly, woj who posts here all the time has a set of reasonably priced affiliate tool scripts that work fine for many programs, essentially the same tools as CCBTools has. And the advantage of woj is if you want some customization or new tools developed he's around to do them - at a reasonable cost.

i'm switching to woj's tools myself. in the end, the best affiliates just want access to content, i give them members area access and let them take what they want/need.

I heard Tanker was in the Phillipines:2 cents:

With today's technology location doesn't matter. If your running a business a customer shouldn't have a support ticket still unanswered after 7 days.

I will lookup woj, thanks for the lead. Agreed the best affiliates usually get members access.

Yup, he is great and easy to work with :thumbsup

You should know that the Philippines offer way more distractions from business than more developed countries. 20 to 50 Dollars buy you booze and pussy for one day ...

agreed:2 cents:

Hey Peedy, if I were you , I would not waste any time in reaching out to the guys at http://sliiing.com

What they have been able to do with their remarkable product is light years ahead of any set of tools that we have seen.

You talk about detailed accurate stats, that are relatively easy to set up and install, you would be doing yourself and your affiliates a huge favor by at least checking them out.

The features are robust, and we are seeing great benefits with sliiing already and are slowly beginning to incorporate more of the features they offer.

And I forgot to mention that their responses are very prompt,friendly, and insightful:thumbsup

I was on of the first programs on the ccbill paid problems and nats 4.1

Personally I love it..if you have questions hit me up.. - rich //at/ richcash.com

More to the point, NATS does provide great support, weekends or late at night, doesn't really matter, there support is great. Nats can be complex, but if you have questions you can just open a ticket.

"What does this feature do..."

and they will take the time to answer you.. As an example of this, Two or three weeks ago.. I opened a ticket asking what steps I would need to take in order to change my members login from usernames to email address.. Nats took 12 minutes before they reply to the ticket, asked me some more information.. but they told me how to do it no stress..

There support is killer, and it is just not about fixing broken stuff. There support will help all away around. Which is really nice.

Just posted this in another thread. I am no longer using it, but I have an AS cube license and think its a great piece of software.

http://www.adultscripting.com

I second this. Woj is great.

Demo?

Where can we see it in action?

I was about to buy CCBTools but not happy with this thread.

I believe Tanker is actually travelling from the Philippines to the states or Canada right now (haven't seen him online in a while and we chat on regulat basis), I'm sure he will handle it asap

Yeah I was looking at AS Cube as well. Looks nice. I am gonna hit you up on ICQ about your license.

Woj scripts do look nice but I'd prefer to purchase all of them in a bundle for a discount, :-)

One can only hope at this point.

They guys who wrote and manage the script run this program:

http://yetiscash.com/

But that doesn't look like it's been updated in a while. The script is rock solid though. I have never had a single issue and updates were always done before I even knew there was an update.

If they're still around and responding to inquiries, I wouldn't hesitate to buy and use the script.

I am still around. My icq, is offline. Trouble tickets are the best way to reach us. I'm writing this from, my mobile. Peedy I'll get your license reset for you.

The best email for us is [email protected]



Tanker

From: [email protected]
Subject: Request received: Installation stopped working (ticket #689)
Date: April 1, 2012 7:16:45 PM EDT

proofs in the puddin man.

times are tight! spam in a support thread

Forwarded Ticket to [email protected]

Tanker replied this morning. Fingers crossed shit gets fixed.

Just thought I'd add in another vote for NATS with CCBill paid program setup. Great functionality and second to none support.
I'be used Woj's tools before and can also recommend them. I've also recently trialled Sliiing and I can highly recommend this too.
The way I am running my sites at the moment NATS is the only product which can provide the complex functionality I require though.

9 days waiting for response for a problem is what in Internet years?

Hopefully he eventually responds. My copy randomly expired too.

Tried to contact him yesterday. I dont recall seeing him online as much these days so i sure hope this doesn't drag out