This's my record month with CCBill. In refunds...
 

Looks like CCBill isn't going to fix their stuff (((

18 refunds at -$177.63 and one chargeback.
is it me or CCBill?

referral sales of my 10k CCBill referred webmasters are funny, guys earn a half in rebills. it's crazy, 50% of overall earnings are rebills

Something is definitely up. This month has tied my record for RF+CB. I saw another affiliate complaining about chargebacks in general too today. What did you change, CCBill (bought by Manwin?) ? It looks like something is going on. Even worse the rumor has always been that once you get more CB they start scrubbing your joins more. I can only imagine! It might be time to redirect all CCBill traffic for a few months. I'm just not in the mood for 1:20,000.

how is a chargeback a ccbill issue ??

Use your imagination. It could be for any number of reasons. Maybe a policy change for instance. Maybe an error somewhere. Something just seems funny. We'll see how many other affiliates are having the problem later today. That will suggest it may or may not be one way or another.

Welcome to 2012 ...

well ok then

Hmmmm...
 

I am with Brass Monkey here sorry... a charge back is because of CCBill ? Are we suggesting they are part of the illuminati ?

A charge back is surely from the customers end, no ? Unless of course they issue the charge back due to fraud... or it's chat traffic (pretty much the same as fraud)

Also sorry but what % of your sales is that... less than 3% ?

I know people bash them... but I think sometimes people need to look at themselves... or at least their traffic... not trying to be a troll, just giving my two cents. :Oh crap

Hello MrDeiz,

All refunds issued in our Consumer Support department are escalated and authorized by Senior Support Representatives and/or Supervisors. We have not recently changed any particular policy or procedure which would lead to an increase in refunds, however, we would like to work with you to help determine a cause for the increased number of refunds and chargebacks. We have also sent an icq to you in regards to this matter.

Did Manwin buy ccbill?

i have provided my id
but i dunno what you can do in this situation
the issue is 18 refunds and that from statistics of referred webmasters i see - there's less new joins than ever, but rebills only

ccbill is a joke...fuck it takes 30 mins to check your CBs & refunds

MrDiez,

As an affiliate of CCBill sponsors, the chargebacks and refunds are affected by the sponsor accounts and how they manage their sites/products. If you are seeing an increase in refunds or chargebacks, please refer to the sponsors included in those numbers.

Our support team can help you identify which sponsors might be seeing spikes, and with you as their affiliate ? you can reach out to them to work on the issue.

As previously mentioned, all refunds processed by CCBill are escalated and authorized by senior personnel to ensure refunds are issued with cause.

We'll reach out to you shortly to make sure you've identified the affected sponsors so we can work towards reducing the refunds and check returns.

it doesn't make any sense
those are unrelated sponsors, i promote a bunch of them and all those refunds are from different sponsors. they aren't doing this on purpose...

i have much less refunds with nats sponsors. e.g. i have only 1 sposnors running its own back-end with constant refunds, others are very low. even with CCbill i almost don't have any refunds, but this and previous month

There's another affiliate here claiming they are seeing over 20 CCBill chargebacks/refunds this month when they average only three. https://gfy.com/showthread.php?t=1069135 I don't think making observations and comparing notes makes people out to be Illuminati conspiracy theorists. That seems a little ridiculous to me.

MrDiez has a lot of aggregate data for many webmasters so his observations are very significant I would think. I know jscott isn't bullshitting either. I'd like to hear input from other affiliates as well.

one possible reason is that its because we are about a month or 2 out from tax season, chargebacks and refunds tend to go up after that because many people are scrutinizing their statements and calling their bank or cs departments, and you see the multiple credits as well

but dont hesitate to contact us, so we can check out everything we can and get back to you, i can forward it to the right people [email protected]

That's true. There was also a major breach (not with CCBill of course but another mainstream processor) a month or so ago as well from what I recall. In my case I have to admit that I have built my rebills higher than ever this month so I can't complain too much. :) I searched some other forums and haven't found many people complaining yet so it could be just MrDeiz, jscott, and myself having some bad luck. I imagine if many other affiliates are seeing a problem they will chime in too. If not silence speaks just as much.

it has been almost no sales days at 05/24
don't say it's just me, because my referral have also made almost nothing

turn that scrub off please or tell us what is going on. no more bullshit please

I have had a record 2 months straight! April and May..... one sub account achieved form submissions percentage of a whopping 1.59%

In other words for the lay people.......98.41% of all form clicks for april and may completely wasted and useless!

can you imagine 98% of your weeks worth of gas being wasted...

can you imagine 98% of your food budget wasted....

Can you imagine 98% of your filet mignon going top waste??

to waste 98% of anything is almost like wasting 100% of something.... that is the point

waste not want not.......any ideas on how to double those form submissions from 1.59% to something epic like 3.62%

Now we are balling....... Oh wait how about figuring out some *OTHER* way to monetize 98% of those *WASTED CLICKS*

can we figure out another way to make use of that traffic?

I think you are hung up on a metric that does not mean what you think it means.

My CCBill is trucking along just fine.

1.59% form submissions has an inverse...the inverse is 98.41% non form submissions

98.41% of surfers to this particular sub account do not submit the form.

I think it speaks volumes and good to know that you keep on trucking on... who does one have to blow around here to get form submissions above 1.59%

I can't ever imagine 98.41% of walmart visitors, dunkin donut visitors, best buy visitors, starbucks visitors, or hilton hotel visitors....how can anyone in any industry survive with 98.41% of its leads not transacting or converting

98.41% is a number that my affiliates have helped contribute to that 98%, my friends, my partners, and myself have done plenty to get our join forms fed with customers/surfers and .....you cannot explain or joke away the anomaly it speaks volumes for itself....

That is a huge portion of wasted leads and I am in rapid search for another means of monetizing the leads... we still have huge demand and interest and the form clicks alone tell me that....the form submissions which we have no direct control or oversight of are the single **REPORTED** stats that I know better than anyone on gfy and I know what they should look like.

somebody is sitting somewhere laughing their ass off not because the form submission is so low but because an industry that should know better and recognize disturbing data....simply is clueless.

That is why we suffer collectively....on a lighter note...anybody missing any payouts lately?

It is very possible you have a bad traffic source coming in. Maybe an affiliate. That's why some affiliates can convert a site at 1:200 and others can send 7k hits without a single sale. I see it all of the time. Surfers are seeing the same thing and getting the same join options. Some traffic ends up at a site they don't want to be on while others are sent to make a sale. That can easily affect your overall form submission %. Doesn't mean you have a bad site, just means you may have a bad source of traffic in the mix, which skew the overall numbers.

Good point Epitome, definitely something else to consider....of course there is one other way to eliminate all suspicion, all worry, all panic.....If there was a way to transform the **reporting** aspect of stats into a platform of ***REAL TIME STATS VERIFICATION***

the difference is in the language.....reports versus verification...2 different animals that are used interchangebly in error.

You see If I have a shopping cart for tangible goods...my current shopping cart allows me to track every movement of surfer whether he/she is browsing...how many dvds or t-shirts are in the shopping cart...the time of visit.....the date....even the ip address...

and its all in real time....it gives me total peace of mind and the ability to verify and follow all movements of the visitor/surfer on my server.

With that kind of oversight I will never have to suspect or wonder or wait for a ***REPORT*** reports can be ******INACCURATE****** The whole point of verifying is to achieve total 350% ACCURACY of the surfers behaviors or movements

I think at some point the industry will get fed up and start to mandate that these features be implemented for all merchants at some point during the coming overhaul or reconfiguration.

If customers and merchants are unhappy with current options...logic dictates at some point the options must and will change to a more favorable and transparent solution for customers and merchants.

All this time I thought you were talking about form submissions that were not approved.

Basically it sounds like you are converting a little over 1%, in most industries that would be considered huge.

I don't know how it compares to other programs, but I think most people would take those stats any day.

Turn the Scrub off, then you will have Chargebacks, What one do you want???

Well, I'd guess part of the reason is the new so called "Web Verify". Basically this is a good feature, however - it also seems to include to randomly request customers to contact CCBill to get verified.

It happened to me twice already, with a card that never got declined by CCBill before, that I got the screen asking me to PHONE CCBill to get my pass activated. Of course, there already was a pending charge on my card. It is also possible to just e-mail them, but the message and even the "follow up" e-mail you get don't say this, it says you have to CALL.

So, here we have the usual "impulse buyer" who sees a girl he likes on a tour/trailer/gallery, and he wants to jerk off to her. He pulls out his credit card to get in, and sees this message. What do you think? Will he e-mail and wait hours for a response to get his pass activated? Will he even call and say "hey, I just tried to join this porn site, please activate the shit so I can continue jerking"? Nope, he won't. He says fuck it, I'll go and jerk off to YouPorn. And I won't even talk about all those international customers who will hesitate to call a number in the US where they have to talk to support in a foreign language.

Even worse, I had it happen that I had to e-mail to get activated, and after they finally responded hours later, the password didn't work. It took 3 days to get it working, because there was obviously a prob with entering user/pass into the htaccess file of the paysite, when support had to activate it manually.

Seriously, setting the scrub rate of a processor who already had the highest in the industry is just stupid.

I have no clue, if the transactions on web verify are already shown as sales, before the customer contacts CCBill. If they are, that would explain the high refund rate, as all transactions where the customer doesn't contact them would probably be counted as refunds.

about a week ago, i saw a couple rare signups on the same day that I got hit with a couple check refunds.

not real happy lately. I may end up not renewing my visa fee this year.

I ALWAYS stood up for ccbill for the past 15 years or so... but now i just feel letdown and unappreciated.

maybe they want me to go?

Ive always run an honest business, I have never screwed over affiliates or surfers. EVER.

Times are a changing.

by the way, just for the record, my sales dropped off the day they implemented web verify.

This is my record high too, by far, i'm at 28 refunds total so far (25 from nats sponsors, not sure how many of those are ccbill/epoch/verotel/zombaio/etc., 2 misc, and 1 ccbill direct)
:helpme

In agreement here, i've noticed a decline since this was implemented, it was meant to rescue a few potentially lost sale, not the other way around!

another no sales day with ccbill
mine - 1 sale and 2 rebills, referred webmasters - 72% rebills of overall earnings, in normal days and months rebills aren't bigger than 20-30% in money volume

That kind of responses are confusing me a lot. I'm about to pick CCbill guys soon as payment processors and don't know what to think anymore :-(((((((((

Did you even check out the member areas from the sites you had the CB'S?
You might wanna start there. Paysites owners using ccbills seem to lazy on updating some of their properties...

interesting!

...and again

They don't even have e-mail templates for different countries, customers from outside of US are required to find the right number on their webiste. What a joke.

Thanks for making my decision whether to choose CCBill or Epoch as processor for my upcoming paysites a lot easier. In fact I just made my decision :1orglaugh

PS: Yes, it really says "Transacation ID" in that e-mail :winkwink:

Dude, not approving a transaction instantly is the same as not approving a transaction at all in this space...

right, these not approved transactions are all chargebacks :thumbsup

this screen at me appear for 5 seconds!!!! Then the person is sent to the original site....to understand the problem i bought credits for 3 times, and did a copy and paste of this text. How can people memorize a telephone number or an email in 5 seconds ??? Then i didn't receive any email from ccbill...only this stupid flash message

It's getting better. After e-mailing them, asking to finally approve the transfer, I got this:

Haha, funny. Yes, this is one of my MC debit cards issued by good old Choice Bank. Funny is that, unlike a few other processors, CCBill never cared for the "CC issued in another country than IP of customer" thing before they introduced web verify. And they don't always care now, either. Just every other transaction. And so far they never wanted me to explain the mismatch either.

Really, if you don't wanna process CC's issued in other countries than where the customer currently resides, display it instantly, instead of putting a pending charge on the CC and then asking the customer to call.

Verotel for example, doesn't process such transactions AT ALL. You always have to use a card issued in the country where you currently are. Very smart in a globalized world, btw :uhoh

But it's not more simple if Mastercard/Visa when release a CC give out random secret code, and the client can use them only 1 time ?

They answered to my second reply. If you are still wondering, why your CCBill stats are so bad....

Also, this fucks you as a site owner if you have cascading billing turned on. Because if the transaction is simply declined, the customer gets to the backup billing. With this web verify, they get shit. Only CCBill form again if they manually return to your site and you set them as your primary biller. And as the customer knows his transaction will be declined again he is... gone. Bye bye customer. Well done CCBill :thumbsup

Oh, and their pre-made texts also don't match

They do match with what Choice Bank has on file, Choice Bank is just not in my country.

What will happen now is Ripoffreport and other like sites will fill up with claims from pissed off consumers claiming "CCBill never let me in the site but is still holding my money. What a scam!" Some brave ones may even list the name of the site they they were trying to join in the report.

In short, ccbill verify is causing the charge backs because customer's don't want to phone, or are unable to phone ccbill to complete the transaction. This is bad for everyone!

In this thread is an example of their verify system blatantly disregarding the white label the sale is coming from and linking to another: https://gfy.com/showthread.php?t=1069439

This is just bad!

Exactly. Guess what would happen if a customer goes through this back and forth mailing I've been through today, with the transaction being finally declined in the end.

He'll never use CCBill again. If your site offers CCBill as only processor - another cutomer permanently gone.

sign for petition to CCBill at https://gfy.com/showthread.php?t=1069468

That's a great point. Whatever they do they need to make this as pleasurable and as painless as possible for the customer.

Correct answer : IT'S YOU.

You, and everyone else who complains about high chargebacks and refunds, are making 2 very big mistakes : #1. You are not watching your purchases closely enough, and #2 : You are blaming the wrong person for this problem. These same chargebacks would happen if they were on Epoch, Segpay or worse, on your own Merchant account.

What you need is an easier way to visualize the sales you are getting, and there is a very simple way to do it. Ask your rep at CCBill or any other processor, to post all of the user data back to you. You want to see as much information about each user. Arrange the data like this:

Date & Time | Username | Real Name | Home Address| Tel # | IP | Email
Date & Time | Username | Real Name | Home Address| Tel # | IP | Email
Date & Time | Username | Real Name | Home Address| Tel # | IP | Email
Date & Time | Username | Real Name | Home Address| Tel # | IP | Email

And even better, if you are using CCBill's User Management, turn it off and have your customers choose their own usernames and passwords to access your members area.

Why?

As your site is running and getting sales, arranging the data in that way will let you easily notice oddities. For example, different users using the same email address or home address. Or with a little bit of scripting, you may notice that the IP address doesn't geo-match the billers home address. Or, you may notice multiple joins from what could be the same user on the same day, etc. Or you could examine the number of purchases he made that day or month and decide if its too many for example.

With even more scripting you can have your program highlight certain items that look suspicious to attract your attention. You can send alerts to yourself in the event of something exceeding your own parameters, etc.

Now here's the best part. When you, the responsible merchant, notice anything funky going on, you can login to your CCBill account and then VOID THE TRANSACTION before it gets to Visa. Yes this costs you a sale but so what. What you have really done is save your account's chargeback rate. Visa will love you & CCBill, and CCBill will love you.

The above was a basis for our own fraud detection system that we call Ahmad and is described at http://www.2much.net/fraud-detection.php. Ours is a little more involved, but if you put my suggestions into place you will gain control over the situation very quickly.

It is very easy to blame billers for chargebacks, but I am telling you from experience that it is a big mistake. Doing so (especially in a public forum) not only hurts the people helping you in your business, but does nothing to actually solve the problem.

Good luck.

Or, you could of read the thread and gathered that this is a verify/CCBill issue.

it's kinda confusing tho...ccbill sales never been this bad...one of my main sites make almost 0 in the last 3 weeks...traffic is still up...better then before, but i almost forgot the feeling of getting a ccbill sale....

Same to you. I was answering the first question of the first post that the thread starter, who asked "Is it me? Or CCBill?". I then offered a possible idea towards a solution.

double agents, triple agents, trolls, ass hats, and inbreds have taken over the gfy asylum