6South |
06-12-2012 04:12 AM |
Quote:
Originally Posted by madtwin
(Post 18999866)
Now it's up, but for the last 2-3 days my sites (paid hosting), support area and product pages at myblogster.net were down. Just myblogster.net index page was up.
|
We were NOT offline. We had 2 separate issues come up at the same time:
Please submit a support ticket, the support pages are working now, that issue was an expired SSL cert in WHMCS but this only occurred as of the 10th and was resolved yesterday. I'd like to check your stats though because so far I haven't found anyone who's site was offline for more than 1 day.
We've had a few users who were offline w/ 500 / 503 errors due to very high resource usage on a Cloudlinux based system. Cloudlinux will pull accounts offline and display a 500 / 503 error if those accounts are pulling more than their allotted resources. We've had issues with a few clients who are running tube site type templates on their Wordpress blogs. We have a lot of "free hosting" clients right now and of course, each of those accounts do have hard limits on the amount of CPU and RAM they can use.
While a great many Myblogster clients run 5 separate blogs with high traffic, these few accounts w/ the tube site scripts all share a common problem, the scripts are so poorly coded they will quickly end up pulling a GB+ of RAM even with no users on the sites.
We've added some more monitoring capability so we will get daily summaries of each clients' resource usage and will have to make some decisions as a company about allowing the tube site blogs. We will be contacting the clients with the high resource issues and give them the opportunity to either fix their issues or move their sites to a more suitable platform. At the least, we will be notifying clients when there is a resource usage issue bad enough to pull sites offline but in all honesty, the issue only started occurring this past week, mainly due to these specific clients pulling more resources than they had previously which caused them to finally start hitting the hard limits on the system.
There is no mechanism in place on Cloudlinux right now to automatically notify accounts when they are using more than their allowed resources. We've added a script for now which will allow us to perform this process manually (the Cloudlinux dev team is working on adding a solution for this).
|