Paxum frozen funds
 

Somebody have the same problem?, funds frozen in a expired paxum card, tickets open since 2012-11-07, but no response from paxum support.

funds are in motion

:thumbsup:1orglaugh:1orglaugh

happened to me had funds on an expired card and transferred it over but it was only $16 so im not sure if theyd do it with more

have luck.

No doubt now that you have posted about it here you will have a prompt resolution. :pimp

Same here, ticket from Nov 1st, but I got reply saying that "funds will be transferred in the shortest possible time." Still waiting...

The Minister of Funds in Motion says there is nothing to worry about ...

http://farm6.staticflickr.com/5052/5...0850270b7c.jpg

He is willing to meet you at the UPS Store in Pointe Claire, Quebec, to further discuss this matter, and if you have a small penis, he has you covered as well. :thumbsup

Same here,sent ticket also 1st,same response,still nothing after 12 days.And i know atleast 2 webmasters with same problem.What else you can expect from amateur organization.

i am sorry, but before the cards expired, there was two threads on gfy, and in one i stated that you must get your money out before the expiration, otherwise your money are frozen, and, i am sorry, but lost ... i have been asking this twice by support ticket and got info that those money are lost, and i have posted this on gfy, so maybe no worry means no money for you now ... :Oh crap ... have luck anyway ...

Bump for Chris or Ruth.

It's ridiculous how much complaints there are about Paxum.
I have an account there but i prefer to use it as little as possible because 1 wrong move and they block your shit instantly.

yeah only complaints from paxum ... that refund and card blocked is strange, but this one, come on, why you people didnt asked what will be with your money after card expiration, as i did? :upsidedow

btw hope you all will have luck with your money people :thumbsup

Having access to your money shouldn't have anything to do with luck.

ok so, next time care about your money better people :)

Yes i think i read it but kind a forgot about it since i was busy.Still that could be easily solved by automated moving funds to wallet,or they could even send a mail warning about that a day/two before,but no it seems they dont give a shit.

A paxum kind a remind me to microsoft windows -you hate it,you know linux would work much better then windows,but you are still forced to use windows because apps you need works only on windows.(and in this case sponsors which you use support only paxum)

I have it asked and got reply , and support replied that they will transfer back to wallet in "shortest possible time" whatever that means...

So money is not lost, but time frame to get it back is unknown by support, they just know it will be "shortest possible time" :) 8 days and still nothing, it's small sum so i don't care too much about it, but i don't like when somebody don't have time frame for getting my back into flow again, i am worried then...

Crazy that people in this biz just can't get their shit together unless its to rob and steal. Suddenly, they become real efficient then.

Why is it so hard to comprehend that you can't fuck with peoples money.. ever. Not under any circumstances?

Why is it so fucking hard to comprehend that customer service is important? If you have a ticket system, use the fucking thing. I would fire everyone if i had a business that had customers/clients running to public forums to be helped because they had questions about access to their own fucking money.

Unreal how inept people are in this biz.

Paxum have just been bought by Epass

Love Ruth's glasses!

Guys ,
This is not something that we control. We are in constant communication with choice bank regarding this issue and having funds moved back. It generally takes a few days but it seems like in same cases it is take a bit longer.


If you are having this issue and YOu have not spoken to me yet already please email me your account id [email protected]

Thanks

I just managed to transfer funds from my expired card account ot the chequing account without any problems...

Nothing new, anyone got an answer?

Not responding to customer support tickets is something you control 100%

Why have ticket system and then force people to come to the boards... then tell people on the boards to contact you by email?

There is no excuse for poor customer service,... ever. It's not a joke, its people's money.

lol @ hold your id and take a pic fuck that shit

I do not handle tickets - when I ask to be contacted regarding your issue it is for me to contact support on your behalf and see if there is anything I can do to speed things up.

I have $2,56 frozen on expired card LOL

Agreed. Soon they will ask you to put your fingers on the scanner and make sure to have 5.3grams of baby powder on top of the scanner so that your fingerprints will clearly be seen.

Move it off the boards at all costs.
People might start publicly comparing notes.

Thanks Paxum, my funds were successfully transferred to the new card. :thumbsup

Interesting,mine too.Was it made for all people at once ?

my expired credit card doesn't work fuck Mastercard these guys have no idea what they are doing:)

:thumbsup :thumbsup

Yes, Choice bank completed the transfers in batches. :)

Same here... sent ticket and email to Chris.

been there done that.
Do Not Panic
They will move the amunt from expired card to new in approx a week.
:pimp

do you use paxum? you always repeat that you do 100% mainstream so im always wondering if you really need any of the adult resources, either forums, or tools..

Do it naked with a smile on your face :)

Paxum rules!

Unfortunately a lot of programs jumped on Paxum right after epass and use it as their only form of payment. I've been using Paxum since they started but now I'm going to have issues because I lost wallet and now live in another state and jumping through all kinds of hoops just to get my ID fixed. In the mean time, Paxum sent me an email saying I have to update my ID. Well it's not that easy since I'm already scrambling to fix it on my end. So now I have to freeze sponsor payments so it doesn't get all f**ked up on Paxum's end.

I don't have this problem with Payoneer, Alertpay, Paypal, Netspend, or other processors, just Paxum. (Netspend isn't a processor but US people can do card to card transfers for free and instantly).

On top of that, Payoneer uses Choice bank without problems so the issue is definitely Paxum's.

Ok, this is not a good thread. Freaking me out. It's going to take me DAYS to withdraw all my money from Paxum. LOL

Dont be retarded - use Payoneer.

Don't be retarded - use real payment methods.

Right now I'd almost take a check but I'm afraid that would only bounce from more than one sponsor in today's environment.

Hi Barnaba,
I received your email. Can you please open a ticket in the Message Center of your Paxum account and then email me the ticket number? I'll then ask support to handle your request asap.
Thanks!
Ruth :)

Hi there,

I'm sorry you're having difficulties as a result of losing your wallet and ID.

Every single Paxum account must be verified with a valid picture ID and proof of address at the time of verification. When that ID expires, it must be replaced in our system so that we ALWAYS have a current valid ID for every single one of our clients. This is part of our KYC process that is required by our banking and credit card partners.

Perhaps other providers don't follow the same guidelines to the same degree as Paxum does; I cannot comment upon other providers methods or adherence to the rules.

All I can say is that here at Paxum we strictly follow the rules to ensure our business and our customers are not compromised.

Please feel free to email me with your Paxum account email and ticket # and I'd be happy to look into your situation and see if I can assist you in any way.

[email protected]


marlboroack; if you're concerned and want to withdraw all your funds at once, and they are more than $2,500 USD (the daily limit on the Paxum Mastercard), then please note that we do also offer both wire and check withdrawals so that you do not have to wait. :thumbsup

Note:your funds wont be frozen if you dont send id,you only wont be able to use card,you can still withdraw money by using other methods.
I see Ruth posted around same time as me but i remember when i had to submit new id it was clearly stated in mail how i will only lose card if i dont submit it.

locomotion :GFYBand

It doesn't work that way-first payoneer is barely supported by sponsors,only few of them use,plus last time when i used them they sucked totally.They improved a bit in the meantime,but since there is limited amount of sponsors it doesn't matter anyway.
It's a simple mathematics- using paxum is saving a lot on check and wire fees.As longest you withdraw money asap on card when you receive funds,you will minimize chances to lose money,you can even make it 100% secure by keeping funds on card since card money is controlled by bank not paxum.

I'm sure that worked out great with Epassporte right? :disgust

I don't even have a paxum card. I just think it's dumb that I've been a member since 2010 and because a piece of paper expired, I'm not me anymore.

But I don't hear my bank calling me up asking for new ID.