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There are free WL programs.

I spent some thousand $$$ some years ago buying a webcam package from you, then when i lost my code a year later in a server incident you refused to give me a copy of your software so we could reinstall it without paying some more thousands $$$.

You did not care about the money we spent on this, we still have a license on your cam software, but no software to run it..

It's like that with any software company. If you would have backed up your site that wouldn't have been an issue.

Wow.....

Strangely enough, more or less the same thing happened to me. Key file missing from a back up when changed hosting company and they needed a couple of grand to re-install software for me. Site wasn't active, so I passed and switched to another developer as this gave me a bad feeling and I took it as a fore warning of future problems.

Sorry to hear it happened to somebody else. Shame really, it is not bad software as it goes.

Bump for Dmitry to respond to unfavorable comments about after sales service......

Sorry for late response, we have long New Year holidays here

I am always in contact with customers in case of such incidents. I don't remember this particular situation but I guess we were unable to give your copy of software simply because we don't have it.

What we have as backup is copy of web templates but as long as time was passed already software was changed and new software is not compatible with older version of templates. As result we have to do manual update of those templates. This manual work of programmers has to be paid and I guess you have refused to do so.

We have 1 year of technical support included, later on it can be extended at $495/year. Thats not a big deal if run webcam site.

Re-setup of software cost fixed $160, is that too high? I will clarify scope of work covered by that fee:
1) getting your files from old server (including database backup), if you have some files missing we have to find file from our copy and make sure that is compatible with yours.
2) transfer data to new server
3) setup and configure apache on new sever, make sure it has necessary modules such as mod_rewrite, etc
4) modify mysql settings, create database and user
5) setup red5 server along with Java
6) put red5 into autostart
7) check firewall to make sure ports properly opened
8) install utilities on the server such as ffmpeg, imagemagick,
9) do setup in a way where Plesk/other control panel would not otherwrite configuration files
10) make 302 redirect from old website to new server

and that is when things go smooth, sometimes need more to do which depends on the server configuration (such as custom built apache from sources).

Probably someone can do it for less, but we could not. I would be more than happy if files are not lost and software works for years (we have such clients).

We also offer managed hosting with guaranteed backups and recovery of software in case of such problem, but I guess your servers were hosted with someone else and issues like lost files is their responsibility.

And finally I am really flexible person and happy to help my clients, but I could not afford to keep working free of charge fixing issues like this.

Thanks for the reply Dmitry.

I will email you direct to continue talking about this.

Dmitry is good and its cam software is good too.
I don't use his software but I know a few sites using it and that's all ok with them.

Thanks Fabio! :-D

Truth sucks don't it