Paxum is fucked up / Owes me $4500 from 12/04/2012
 

Paxum...

We sent $4500.00 using Paxum to our account on 12/04/2012. We have no idea where this money is. Apparently Paxum was using a different bank routing company called travelx and they stopped using them because of delays. Delays? Over a month? Paxum never notified us of the bank switch. We use Paxum a lot. We've sent them over $18k in the last 30 days for affiliate payouts who choose Paxum.

We have tickets in their system since 12/12/2012. Another ticket placed on 12/25/2012. They have some idiot in Quebec answering the phone and can't speak to the accounting department directly. He can't see our tickets, he's absolutely no help. Like I said this has been going on for a month now with NO RESULTS.

I am beyond pissed off and we're going to discontinue use of Paxum until this is resolved. Watch it everyone. I'm done with these guys.

That sucks. I avoid these services like the plague, but Paxum doesn't seem to have all their shit together.

We have two cash programs now and need this resolved. There is no excuse for funds being lost for almost a month! My wife, Lori Anderson and I have been getting the same run around from Ruth and now this Nicholas guy from Paxum that answers the phone. wtf

hmph .... that sucks ... ill use paxum too soon .. i hope i wont have these problems ...

Move to RedPass.

Redpass...another fucked up company I'm sure.

Paxum doesn't have a "LIVE PERSON" with a brain to handle customer support. My wife has called a few times and left messages. They do not return phone calls and their ticket system is worthless. All they say is that we've submitted your request to our accounting department. Over 3 weeks ago.

Yikes, way too many complaints about Paxum in the last year.

While you wait for Paxum to respond, take a look at your console free links. They have consoles.

Nobody seems to have problems with them. Neither do i.
But they also have way less users.
I wish Redpass would be the standard instead of Paxum.

Rogue employee :1orglaugh

That sucks.

Programs take the risk of using them to pay affiliates. You would think that they would have better performance in handling customer service requests. Especially one that is this old with that much money lost! A company without customer service is useless.

Oh and ofcourse to the ts:

YOUR MONEY IS IN MOTION

Ed,
My apologies you have not been able to reach anyone over the phone the past few days and over the holiday break. Our phone support has worked limited hours with the holiday.

As for switching from travelx without notifying anyone - we did indeed send out emails to everyone who was wiring to them notifying them of the changes.

Let me see if there is anything I can do with ruth to help get this resolved.

Regards
Chris

Ed hope you get this sorted out fast...

In the meantime Paxum please fix your shit:
Errors : Funds were not transferred. Please try again later

Silent_Jinx,
When did you get this error? I just transfered twice to test this and both went through fine.

You can hit me up and let me know when and how it happened for you

email [email protected]

Chris

The holidays aren't / weren't three fucking weeks long. Nice try deflecting things back on him :1orglaugh

Are you the one I was talking to about the 200 HD amateur scenes? Your sites ring a bell or maybe you are in Florida also.

The only time phone support is not answered

1) All lines are busy
2) Past hours
3) Holiday Hours

Not any attempt at deflection at all.

Regards
Chris

Here's Paxum's latest response:

The accounting department informed us the the situation is still under investigation, as soon as we have an update regarding your wire transfer we will immediately notify you.

Thank you for understanding.
Best regards.

***********************
Thanks for understanding that this is the SAME bullshit for the last three weeks!

investigation for what ? lol

Past few days? Chris...it seems you are about as helpful as the rest of the bunch there at Paxum. No one knows a damn thing. Where are you located? How long have you worked for Paxum? Why would you want to get ahold of Ruth? lol. My wife has spoken to her a bunch of times now. wtf. Really? How about a "SOLID" answer to where my money is!!!!!!! Holidays...GFY

Well looks like GFY worked so hopefully things will get worked out.

Doesn't matter...we called again today and Nicholas was absolutely useless. "I don't know, I can't get in touch with accounting, they don't have phones, we use the ticket system, blah, blah, blah..."

Right...the ticket system has really worked over the past three weeks. Now what's the excuse?

Ed ,

I live in Austin, Tx. I have worked for paxum from day one..but not sure how any of that is relevant.

I would want to talk to ruth as she was the one handling your issue.

Regards
Chris

Bump.

Hope you get your money back quickly.

I've observed that Paxum is great at protecting themselves and their own interests. It seems at every turn they do the maximum to protect their own interests no matter what the inconvenience or risk is to the customer.

:2 cents: :thumbsup

I hope everything will be sorted out, good luck!

You should really be able to share notes with other employees. Ideally as part of your ticket system. For something like this he should have an answer within two business days. If that isn't possible and it requires an investigation with an external entity such as a bank then he should have their full contact information in his hands to verify it and converse with them himself he chooses. Anything else is shady.

I miss Epass.

:(

:Oh crap

ruth has always been helpful with me

I hate this idea that everything has to go through 'tickets' - Its happening everywhere now - I lost it the other day with some prick at a delivery company that could not speak to someone who he had already told me was in the next office.

The problem is she will just be able to send a 'ticket' to the correct dept. and then has to wait for an answer which in all likelihood will not be satisfactory.

If she could just call and say 'what the fuck is going on, I need an answer' everyone's lives would be easier.

:helpme :helpme:helpme

I have been promoting lotzadollars for 2 years and they are one of the good guys in this business. Pretty sad that Paxum doesn't have more personalized service for the medium players. But this issue affects affiliates like myself who are expecting to be paid via paxum.

It's relevant because I want to know who I am talking too. Your background with Paxum will tell me how much help you'll be. No one has been able to tell me anything about my money.

Ed ,
You have added me to icq and I've sent you a message now.

You've sent money to an account that is closed. TravelX will see the account is closed and the wire will bounce back to you. We dropped travelX due to unacceptable delays with adding funds.

To speed up this process your bank can do a recall on the funds.

Again the information of your wire details changing was emailed to you aswell as it was changed in your account. Before you add funds to your account you are required to click the "Add Funds" button in your account and it will display the most current up-to-date information on where to send the money incase of changes and for whatever reason you do not receive our email.

Chris

"Tickets" are just as bad, if not WORSE than calling "customer no-service" and reaching someone in India, who can barely speak, or understand English.
:2 cents::2 cents::2 cents:

How much money did you lose to Epass? You miss iBill too?

Why would you use these services? Do a search for epass.

Can you tell me which site you are seeing the console and I'll make sure that is taken care of right away?!

Thanks!

Hey icymelon...

Thank you for the kind words.

:1orglaugh

Funny you mention iBill. I actually saw them processing for a website recently and was surprised. I didn't know they are still up... or back up...

What is funny?

At one time epass was great!

Wow company that handles money and accounting doesnt have a phone?
Ed my friend that should be a red flag for all to see.

Cue Bagdad Ruth to come on and say nothing is going on here.

tickets are very fast with me , they solve a problem I had in July very fast, Paxum is the best :thumbsup