Who are these fucking Indians that Paxum employs?
 

Just trying to get a fucking USA account verified and they keep rejecting my "electronic" bank statements even though none of my checking accounts get physical statements anymore, they're all electronic. This is fucking 2013 Paxum. If they're good enough for my banks they're good enough for you.

:mad:

Fuck it, maybe I can transfer the money in there out to someone else and exchange for paypal and say fuck paxum.

I gave paxum some of my DNA now I am verified for life.

photoshop will help you to make any bank statements! :D

Scratch that, I can't even send the money to another Paxum account because it's not verified. Of course, the account can receive money fine though.

What a fucking joke.

You should try contacting Chris or RuthB when this kind of thing happens. They are like Rand at Epoch. Shit gets done.

Good one :1orglaugh

Contact Chris... I had to, and as said above... shit got done.

I don't even want this account, I want them to cut me a check and close it.

At Paxum we accept utility bills (such as gas, water, etc), bank or credit card statements, or Drivers LIcense for Proof of Address documentation.

Please submit a full color, uncropped, high quality resolution scan/photo in order to verify your Paxum account. We do not accept electronic documents.

All registered Paxum accounts can receive money at any time, however yes, you do require a verified Paxum account in order to transfer those funds to another Paxum user, or to withdraw the funds yourself.

I'd be happy to look into your account status for you, please feel free to email me ([email protected]) with your account email to do so.

I'm not sending you guys anymore shit. I don't have paper documents, they are electronic with my banks. Does that make sense?

Ticket #174301

Send me a fucking check.

If you do not wish to submit more documents to us, then the only option you have is to reverse the funds back to the person who sent them to you, and request they pay you a different way. We cannot issue a check to an unverified account.

If you have a drivers license or utility bill you could provide a scan/photo of instead for Proof of Address, then we could verify your account so you could request your funds via check.

You will verify it yourself?

This would be difficult here as well. We've gone completely paperless for all of our bank statements, utility bills, phone bills, everything. I'm not looking forward to when I have to renew documents as, like the OP, I don't have any paper documents anymore as they are ALL electronic. Well, except for my Driver's License.

Ruth: this is something you folks should seriously reconsider. EVERY utility company, all banks, mortgage lenders, etc. all offer -- and in fact many encourage, going to electronic statements over paper ones.

Absolutely not. I do not work in the verification department, nor have I been trained in that regard. I do not handle or view any submitted documentation at all.

However, I can definitely follow-up on your submission with our verification department, should you choose to proceed. :)

Paxum is shit, stay away :2 cents:

I have to pay for paper statements and have been all electronic for years.

Ridiculous policy to have in this day and age.

Same here, no idea why they won't accept an electronic statement.

2013 and only accept paper documents. LOL Many banks and institutions have been paperless for YEARS now, no longer sending people paper statements.

Yeah yeah but everyone still has physical ID.

Having said that the third world monkeys at paxum are a joke.

Chris and Ruth are good to deal with, but, it shouldn't be necessary is the point.

red dot or feather?

how you know that ? you are not making any money ,anyway

The statement I sent them is the exact PDF of the one the bank sends to me. However, they want a physical/paper copy but in electronic form. Does that mean I would print out my electronic copy to get a paper copy and then scan it back into electronic form?

WTF?????



http://i.imgur.com/kZKAtxX.jpg

I can, without a doubt GUARANTEE you that I make 10 times in a week what you make in a year in this industry. Would you like to throw $1,000 on that player? Say the word. :2 cents:

[QUOTE=Kovachi;19514587]The statement I sent them is the exact PDF of the one the bank sends to me. However, they want a physical/paper copy but in electronic form. Does that mean I would print out my electronic copy to get a paper copy and then scan it back into electronic form?

WTF?????

That's what I would do. Stupid rules call for stupid workarounds.

Every other day there is a complaint like this. You would think they would try to be more reasonable. The good news is that if you are a U.S. affiliate who doesn't do many adult p2p transactions there is no reson why you need Paxum. :) If a sponsor refuses to do 1) Checks 2) ACH 3) Paypal then I'll find someone else instead unless I make enough to get a monthly wire from them.

Made a phone call to my bank today, wanted to open another account, emailed them electronic documents, they emailed me back a pdf file, I signed it by using my built in camera on my Mac to scan a post it note with my signature on it and store it in my Mac's Preview app as an electronic copy of my signature, pasted that on the PDF file, emailed it back, and got my username and password for my online bank login...

Banks can do this, why does Paxum require such idiotic fucking verification methods?

Oh yeah, this was all taken care of in the timeframe of 30 minutes, without me ever leaving my desk let alone my office.

:1orglaugh :1orglaugh :1orglaugh

You know they would have accepted this before you said that!

On another note, had a similar problem with a piece of shit company that sells traffic. They asked for my drivers licence which I begrudgingly scanned and blacked out personal details (d/l number etc) and then they told me they do not know what my countrys d/l looks like so it is more than likely a photoshop :1orglaugh :1orglaugh

The world is full of retards, Paxum isn't the first and will not be the last. Hope you get your money and never use these idiots again.

never had a problem with them

Got verified within 1 day with Paxum. So far I like Paxum.

online companies are crazy to expect people to scan their id and bank statements and email it to them, fuck that shit, even encrypted databases get hacked and compromised, how stupid it would be to send these documents to a company and hope that your personal information remains secure

they can :321GFY :2 cents:

http://static.ibnlive.in.com/ibnlive..._phone_630.jpg

hello this is paxum-mahommed

Companies like PAxxum probably require more and more proof of who you are, thanks to the ton of fraud they are probably exposed to.

It should be the responsibility of the user to verify everything the provider needs, in whatever format they need it in, before starting the setup process. Make sure you can provide them with everything they need and in the format they want first.

/2 cents

i don't have problem with paxum and love there service though, hopefully you can resolve yours :)

Do you have to resubmit all of this to get a replacement card when the current one expires ?

Everything you mentioned above with the exception of my drivers license is sent to me electronically.

Electricity bill - Electronic. Bank Statements - Electronic. Rates notices - Electronic. Water Bill - Electronic. I can't remember the last time I received ANY mail that comes close to satisfying those requirements.

As someone else said - this is 2013 - the days of paper utility bills and bank statements are pretty much over.

*absolutely not* should never be words used by a rep.

Here is the truth, you work for a company with ludicrous requirements. If those requirements help protect is to be determined. I say not... here's why.

When someone hacks the database of paxum they will have full res documents to use in every scheme possible.

Paxum is obviously an inconvenience for many regarding account verification. You should either put on a permanent smile or get another job. The problem lies with paxum, not their clients.

Not to mention banks don't even have these ridiculous requirements and Ruth don't even fucking say because they see you in person. No, my LOOKS do not tell you that my name is indeed what I said it is... So that is not why they don't require you to give such documentation....

omg and they wont talk off the script! they need to clone apu thats a hard working muther fucker :1orglaugh :2 cents:

I for one got a request for a new batch of documents after 2 or 3 years of using it without issues and having submitted DNA samples and my baptism certificate. I guess they asked for all the stuff again just in case I'm not myself anymore.

That plus some idiotic restrictions in my country made me say Paxum buh-bye, just using my good ole Paypal account for which I submitted like 10% of what Paxum asks for and only once (I had it for more than 10 years)

LOL!
:1orglaugh

Paxum rejected all my new documents because they all have a PO BOX on them.

IDIOTS

This is where I get my mail, my drivers license has a PO BOX, bank statements have PO BOX, all my fucking mail does.

What a fucking joke these people are, Ruth/Chris, seriously, send me a fucking check or I'm going to start complaining to various agencies as this is ridiculous.


Please note that we do not accept PO BOX as address.
We kindly ask you to go to My Account >> Profile Settings >> Street Address Conformation and add a real address.
We remind you that as proof of address (with your name or your last name on it) we accept one of the following documents:

- credit card statement;
- bank statement containing address (a statement of account from a real bank);
- utility bill (cable bill; phone bill; Internet bill; electricity bill; running water bill; gas bill) containing address;
- telephone bill containing address;
- Driver license containing address;
- National ID containing address

Please submit the proof of address in Profile Settings>> Street address confirmation >> Confirm now.

Do not hesitate to contact us should you need additional information.
Best regards!
You will be notified by email when a reply will be posted. You can also view the status of your ticket online by logging in to your account at https://www.paxum.com/tickets.

This e-mail is an automated notification, which is unable to receive replies. Please do not reply to this message, instead login into our ticketing system.

Sincerely,
Paxum Inc.

http://www.antifraudcentre-centreant...portfraud.html

If I were in the situation I would consider writing to them and telling them that I am concerned about identity theft and whether all the necessary protections and regulations are being followed by Paxum (for instance what must happen in these situations, disclosure, privacy, precautions, liability). I doubt it would be considered fraud though provided they have the necessary information in their terms. http://www.paxum.com/payment/terms.p...iews/terms.xsl There could also be a question as to whether the terms and ID requirements are legal.

I bet there are also other agencies to contact if you look.

Yes, there's a few places that would be very interested in Paxum's dealing with India pharm companies. Seriously, these stupid fucks don't want me to start opening cans of worms but whatever, I don't give a fuck.

Interesting. What about those who live in rural communities with shared site PO Boxes. That IS their actual mailing address. That IS their civic address. (eg. Site 2, Box 23)

That said, I've said it before and will do so again, no one has worse ticket support than Paxum... no one.

Kovachi: Although after the fact, what we did was up our thresholds at various programs to $500 or higher... and receive wires. Depending on your location (if outside the USA), you can probably open a USD bank account via your bank and then get a US VISA card. This is the route we are taking as we migrate away from Paxum.

I like Paxum, and understand the KYC compliance, but I suspect I'll encounter similar nonsense with a change of address at renewal time. Our Driver's Licenses are all electronically encoded now, so the change of address is not visible on the DL itself. Considering all our bills, mortgage, bank statements, etc are all electronic, and my Driver's License's change of address is also electronic and not visible, there's no way to submit any document with my actual address as I don't have one. I'm interested to see how this thread turns out.

I'm located in the USA, all of my bank accounts were opened with just a PO BOX. My DL only has a PO BOX. All of my mail comes to PO BOX.

I get everything electronic apart from my phonebill, which I kept paper solely for this purpose. Get asked for proof of address with a few things, so keeps it easy.

No, when your Paxum card expires you do not have to resubmit anything, unless your documentation on file has expired as well. We require a valid ID to be on file for every Paxum account-holder at all times. When ID expires we provide a generous amount of time for the account-holder to provide a valid ID before any account limitations are imposed.

Actually, with all due respect, in response to the question that I was asked (namely; will I verify the documents myself?) the ONLY true answer is no. If I were to answer yes then that would be a definitive lie, since I have absolutely ZERO access to any submitted documentation or account profile information. There is no way I can personally verify any documentation for any Paxum account-holder.

venusgal, no, the bank doesn't allow you to have a bank account because of your looks, however when you enter the bank for the first time and initiate a new bank account you ARE there in person, they DO see your picture ID at that time and they can confirm that your face and your ID match. At Paxum we generally do not have that luxury as we are an online International service and most of our customers can't visit us in our offices. Also, to avoid any confusion, Paxum is not a bank. So yes, your bank can more easily do these things because they have seen you, and your ID, in person.

Generally we do not accept PO Boxes. We have your ticket number from your previous post here and we're looking into this for you.

the feathers convert much better than the dots :thumbsup

I did a reversal on most of the funds in there. :thumbsup