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-   -   Anyone else have FTP issues right now with Webair? (https://gfy.com/showthread.php?t=1111135)

suesheboy 05-31-2013 02:50 PM

Anyone else have FTP issues right now with Webair?
 
Only effecting some of my accounts...anyone else?

Cyber Fucker 05-31-2013 03:34 PM

Nope, all FTP accounts work fine here...
What is the issue? You can't connect?

Juicy D. Links 05-31-2013 03:54 PM

1-866-WEBAIR-1 or Ill give you Gerards personal cell phone if you want it

mardigras 05-31-2013 04:03 PM

Connecting fine here.

suesheboy 05-31-2013 04:13 PM

Quote:

Originally Posted by Cyber Fucker (Post 19649812)
Nope, all FTP accounts work fine here...
What is the issue? You can't connect?

2 accounts just stopped being able to connect today. all the other accounts work fine.

Support ticket sent in 1 hour and 23 minutes ago. Other than the auto response, no answer.

deltav 05-31-2013 04:22 PM

Quote:

Originally Posted by suesheboy (Post 19649861)
2 accounts just stopped being able to connect today. all the other accounts work fine.

Support ticket sent in 1 hour and 23 minutes ago. Other than the auto response, no answer.

Better to call them with time-sensitive stuff like this, then the tech can see the problem firsthand. Especially with Webair, I've found the quality of tech support is much better on the phone than via their email ticket system.

edit: just tested my FTP, works fine here.

suesheboy 05-31-2013 05:33 PM

Quote:

Originally Posted by deltav (Post 19649879)
Better to call them with time-sensitive stuff like this, then the tech can see the problem firsthand. Especially with Webair, I've found the quality of tech support is much better on the phone than via their email ticket system.

edit: just tested my FTP, works fine here.

On the ticket they were asked to call so of course they emailed me instead...asking the wrong questions of course.

nexcom28 05-31-2013 05:37 PM

I have had numerous problems with webair FTP, namely - too many connections error.
This is the reason amongst others I will be leaving webair this month after 4 + years

suesheboy 06-01-2013 11:23 AM

Yep. Still FTP still not working on one account at all and the other only partially.

One site on one account PHP include files stop loading on inventory pages with no changes made at my end.

Just got of the phone with one client who has 2 accounts with Webair that I sent up in 2005 which they are closing by July before our upgrade goes live.


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