Paxum Mastercard Problems
 

Paxum has been having serious Mastercard problems for almost a month.

Paxum since you refuse to comment on this ongoing problem when will it be cleared up?

Is this a sign of more dire things to come?

and what exactly is your problem?

Transfers back to checking have been disabled for almost a month. This is a very serious issue that Paxum refuses to comment on.

It is very concerning.

SAC,
We have not hidden anything or refused to comment. When you login it clearly states that it is down.

We are working on a solution to get this feature back into our system as fast as we can. To think we are doing nothing about it and trying to hide it is absurd.

I love your sensational post title aswell

Will Paxum be refunding users yearly Mastercard fee since account features are severely limited?

Severely limited because one of many features is currently down?

I'll bite - Card to Wallet is part of our wallet features. Paxum charges you $0.00 for the wallet and the wallet features. If you would like me to see about refunding you the charge for the wallet let me know ;)

Chris, you have to understand that past experience has somewhat conditioned an affiliate base to be awfully cautious when it comes to errors with respect to "ewallet companies". Thus, when errors are reported -- more especially without updates -- and they persist over an extended period of time, I think it is to be expected that some nervousness will creep into any discussion of Paxum among the webmaster community.

While I believe you are working on a solution, I think it may serve you well to just say what the issue is exactly just to alleviate any concerns. A little clarity beyond "there is an issue, we're trying to fix it" doesn't exactly disclose a lot of information sufficient to make an informed decision with respect to using Paxum.

For example, why is the bank refusing to accept money from the card. If I recall correctly, immediately before that, there was another issue with respect to transfers to/from the card. Isn't it the same bank? Or is it that the funds are stored in different banks that refuse to work with one another, etc. A little clarity would likely go a long way in terms of reassuring people.

Go eat some eucalyptus and shut up idiot

Yes SEVERELY limited. The ability to transfer funds between accounts is a KEY feature.

The fact that you act as if this is no big deal is disturbing.

i am sorry, but what is the problem? are you receiving money directly to paxum mastercard? how? who? refunds? or what? just because there is something, what i bet you dont even need to use, you have to start threads like this? :upsidedow

Who the hell goes "card to wallet"?
This issue doesn't affect me at all, as far as getting my money...

bitch, bitch, bitch...about nothing....PLUS Paxum HAS addressed this from the start...

I have. And frankly, I don't think it's "bitching" when simply asking for some clarification. Just because it does not affect you or you do not use it, does not make it less relevant for others. Which makes me wonder, did you just come in here to bitch about someone "bitching" for something that doesn't even apply to you?

In my case, I have at times placed too much on my Card and then, if an expected payment is late (for example, an advertiser and/or sponsor payment), I have had to transfer back to the wallet to take care of some p2p payments. Granted this could be chalked up to not keeping enough on both sides, but having expectations of a service you are PAYING for (and yes, you are paying it through the endless nickel and dime fees -- even to transfer between your own accounts -- plus the annual fees) I don't think is too much to ask that if the service has issues, that said issues be clarified.

We offer a lot more options than any other competitor, and we are the only ones who had the option of card to wallet available for 3 years. Unfortunately the method we used is no longer available, and we are currently working on a patch to resume service. It's really as simple as that.

This is the reason we had card to wallet in place and why we are working to get it back.

"Paxum Mastercard Problems" ?

omg

http://images.plurk.com/3886774_ed53...8740cc82c2.jpg

https://sphotos-b-mxp.xx.fbcdn.net/h...69361522_n.jpg
...now everybody should be happy

Why not move to a better bank ?

money is more important :2 cents:

Where the Fuck is Canada ? :error

what's this thing canada?

:thumbsup:thumbsup

i <3 paxum

No dog in the fight, but this. Also the condescending attitude doesn't help the situation.

Wasn't Card to Wallet transfer issue the same thing that happened to epass just prior to meltdown?

Is *wallet* your bank account? If so... I would IMMEDIATELY want my money in my own BANK ACCOUNT.

Carry on... 1 month is a long time to fix any issue. Hope all parties resolve everything.

As Chris said earlier:

It seems there is some confusion about what exactly is affected.

If you want to transfer funds from your Paxum USD Checking Account to your Paxum Mastercard - you can do this instantly at any time

If you want to transfer funds between your Paxum Checking Account to one of your other currency (USD, GBP, CAD, AUD, EUR) Paxum Checking Accounts - you can do this instantly at any time

If you want to transfer funds from your Paxum Checking Account to another Paxum Account-Holder (p2p) - you can do this instantly at any time

If you want to withdraw your funds by wire, check, EFT, to an already existing credit/debit card, or to the Paxum Mastercard - you can do this at any time

If you want to use your Paxum Mastercard at an ATM to withdraw funds or for POS (point of sale) purchases in stores or online - you can do this instantly at any time (as long as you have the funds available of course)

The only feature that is currently affected is the ability to instantly transfer funds FROM the Paxum Mastercard BACK to the Paxum USD Checking Account.

At this juncture I think it is important to note that the only way any Paxum client can get funds on their Paxum Mastercard is by transferring them from the Paxum Checking to the Paxum Mastercard themselves, or by receiving a refund (which is not a typical occurrence). Therefore in most cases, for the funds to be on the Paxum Mastercard in the first place the client must have actively chosen to transfer those funds themselves.

Immediately after we became aware of the situation with regards to transfers, we placed a very large and clearly visible notification on display at the very top of the page when anyone logs in to their Paxum account.

http://paxumblog.com/wp-content/uplo...navailable.jpg


This notification clearly explains that transfers from the Paxum Mastercard to the Paxum Checking account are currently unavailable as a result of an issue on the banks end. Therefore, at the moment, when any Paxum client transfer funds to their Paxum Mastercard they do so knowing that they cannot currently transfer the funds back to the Paxum Checking Account.

We do apologize for the inconvenience, and as Chris said earlier we are working on fixing the problem since we do want to continue to provide this account feature to our customers. As soon as we have an update, please rest assured that we will notify everyone! :thumbsup

Pandas eat bamboo. Koalas eat eucalyptus. I just wanted to make this clear, just on case it has some overbearing weight as to t he outcome of this thread. Carry on. :glugglug

You're the best, Ruth! :)

getting there

I agree:thumbsup:thumbsup

I didn't think there was any confusion at all. The feature that was impacted was the one to which I was addressing. No need for you or Chris to be defensive. No one that I can see, beyond Chris or yourself, is trying to compare competitive services, or we offer more than them, etc.

The question that people had/have is that it's been a while now with this one issue in transferring from the card back to the wallet, and wondering what's going on in that respect. That was all.

Again, no one that I can see is even questioning the integrity of Paxum. But for anyone who has been in this business a long time and has witnessed previous ewallet companies having issues, understand that when issues do arise, it can trigger a sense of uneasiness when said issue is prevalent for an extended period of time without update. Right or wrong, Paxum is in the shadow of it's predecessors' track record.

And for the record, I like Paxum quite a lot and continue to use it for a lot of things. I do not see that changing anytime soon.

I do realize it is useful on occasion, of course.
However, Paxum HAD addressed the situation before in prior threads...
So directing concerns on here, rather than him maybe sending a note to Ruth or Chris directly, might have gotten him the answers he was looking for, w/o starting one more thread...which had already been done a while back.
:2 cents:

Wow so a drivers license is suddenly not enough for a paxum mastercard after having no problem for years

Just remember guys, the people with their money on the debit card got their money back when epass went under.

The ones with their money stuck on the wallet never got anything...

Working great for me ...

So Paxum when will this be resolved?

Bump for answers