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American Psycho 03-06-2014 09:00 PM

chargeback services any good?
 
Im a jus wonderin do any of these chargeback companies really work to reduce or recover chargeback?

Ps sluts are awesome

247mg 03-06-2014 11:30 PM

Only way to stop chargeback to do proper post transaction analysis as soon as you got notification of new signup. better refund to avoid any fee. I don't believe on chargeback companies to reduce chargebacks.

srockhard 03-07-2014 12:19 AM

What if the product was more than the customer expected? Would that reduce chargebacks?

bean-aid 03-07-2014 12:26 AM

Quote:

Originally Posted by American Psycho (Post 20007320)
Im a jus wonderin do any of these chargeback companies really work to reduce or recover chargeback?

Ps sluts are awesome

I am thinking they must have struck a deal with third party billers to fork over the bank information that is doing the chargeback. Because that information is normally provided direct to the merchant from the gateway in the real world.

Paully 03-07-2014 12:52 AM

Quote:

Originally Posted by 247mg (Post 20007372)
Only way to stop chargeback to do proper post transaction analysis as soon as you got notification of new signup. better refund to avoid any fee. I don't believe on chargeback companies to reduce chargebacks.

Yup. I monitor every sign up. Between my processors scrub and my own eyes we haven't had a chargeback in three months and we do about 15 new sales a day on average.

Here is what I do.

If I see a strange sign up for what ever reason I will change their password by a digit. Then wait for them to contact me because the pass dont work. If they don't there is a good chance it's fraud. I send an email then refund if no response.

In more obvious situations I outright send them an email letting them know we take their security seriously and would like them to contact our processor for validation. If no response, we refund.

Now that we are with CCBill as a primary and Zombaio as a secondary and my eyes as tertiary, pretty sure charge backs will be at a minimum. So far so good.

Casio22 03-07-2014 01:15 AM

Quote:

Originally Posted by American Psycho (Post 20007320)
Im a jus wonderin do any of these chargeback companies really work to reduce or recover chargeback?

Quote:

Originally Posted by beaner (Post 20007404)
I am thinking they must have struck a deal with third party billers to fork over the bank information that is doing the chargeback.

I would be dubious of companies who handle your chargebacks for you, its best to try and do this in-house if you have the resources. I worked in-house preventing/ disputing chargebacks and fraud and its a difficult area.

Reducing chargebacks depends on your business model, obviously cross sales etc drive high chargebacks, but looking at your site from a customers point of view is a good place to start.

The best way to handle disputing chargebacks are to pull as much information as possible on sign up (Ip address, IP location, Device ID, Device fingerprint, full address information etc) This way if the customer ever disputes the chargeback as "card not present" claiming their card was stolen then you can show the bank it was placed at their address etc.

My experience is in dating sites so we used to pull all images from profiles, messages sent, profile information, as well and send it all to the bank in the form of a dispute package.

bean-aid 03-07-2014 01:21 AM

Quote:

Originally Posted by Paully (Post 20007418)
Yup. I monitor every sign up. Between my processors scrub and my own eyes we haven't had a chargeback in three months and we do about 15 new sales a day on average.

Here is what I do.

If I see a strange sign up for what ever reason I will change their password by a digit. Then wait for them to contact me because the pass dont work. If they don't there is a good chance it's fraud. I send an email then refund if no response.

In more obvious situations I outright send them an email letting them know we take their security seriously and would like them to contact our processor for validation. If no response, we refund.

Now that we are with CCBill as a primary and Zombaio as a secondary and my eyes as tertiary, pretty sure charge backs will be at a minimum. So far so good.

I congratulate you on being so thorough... you are also a third party billers wet dream :thumbsup

Paully 03-07-2014 01:25 AM

Quote:

Originally Posted by Casio22 (Post 20007429)
I would be dubious of companies who handle your chargebacks for you, its best to try and do this in-house if you have the resources. I worked in-house preventing/ disputing chargebacks and fraud and its a difficult area.

Reducing chargebacks depends on your business model, obviously cross sales etc drive high chargebacks, but looking at your site from a customers point of view is a good place to start.

The best way to handle disputing chargebacks are to pull as much information as possible on sign up (Ip address, IP location, Device ID, Device fingerprint, full address information etc) This way of the customer ever disputes the chargeback as "card not present" claiming their card was stolen then you can show them it was placed at their address etc.

My experience is in dating sites so we used to pull all images from profiles, messages sent, profile information, aswell and send it all to the bank in the form of a dispute package.

Do work. I have looked people up on facebook to see if their sign up makes sense. Typically women dont sign up for Max Hardcore. We do have a few and after looking at their public profiles I knew they were freaks, and they are still on board months later.

247mg 03-07-2014 01:38 AM

Quote:

Originally Posted by Paully (Post 20007418)
Yup. I monitor every sign up. Between my processors scrub and my own eyes we haven't had a chargeback in three months and we do about 15 new sales a day on average.

Here is what I do.

If I see a strange sign up for what ever reason I will change their password by a digit. Then wait for them to contact me because the pass dont work. If they don't there is a good chance it's fraud. I send an email then refund if no response.

In more obvious situations I outright send them an email letting them know we take their security seriously and would like them to contact our processor for validation. If no response, we refund.

Now that we are with CCBill as a primary and Zombaio as a secondary and my eyes as tertiary, pretty sure charge backs will be at a minimum. So far so good.

You got me bro!

Paully 03-07-2014 01:54 AM

Quote:

Originally Posted by beaner (Post 20007431)
I congratulate you on being so thorough... you are also a third party billers wet dream :thumbsup

http://www.max-hardcore.com/temp/beanermeme.jpg

bean-aid 03-07-2014 02:06 AM

Quote:

Originally Posted by Paully (Post 20007442)

100 chargebacks is what matters

http://www.moneris.com/en/Merchant-S...hresholds.ashx

http://lounge.moviecodec.com/images/...tyme-33826.jpg

http://static.fjcdn.com/comments/quo...e56ae78bce.jpg

Paully 03-07-2014 02:20 AM

Scumbag beaner. Go away again.

bean-aid 03-07-2014 02:24 AM

Quote:

Originally Posted by Paully (Post 20007462)
Scumbag beaner. Go away again.

Why? Are your panties in a bunch because you were told you must maintain a certain threshold of chargebacks and then have made it your Fiduciary duty to do so?

You've been lied to! Read sig... don't hit me up though.

Paully 03-07-2014 02:27 AM

Quote:

Originally Posted by beaner (Post 20007463)
Why? Are your panties in a bunch because you were told you must maintain a certain threshold of chargebacks and then have made it your Fiduciary duty to do so?

You've been lied to! Read sig... don't hit me up though.

I dont get chargebacks often. Never been an issue. Razorblades are on sale at CVS right now. Do you have one close to you?

bean-aid 03-07-2014 02:35 AM

Quote:

Originally Posted by Paully (Post 20007464)
I dont get chargebacks often. Never been an issue. Razorblades are on sale at CVS right now. Do you have one close to you?

CVS very near... do you need me to pick you up for some?

I'm just saying... you are a sig whore for max hardcore who is making right now... $105K/year on his site and you are pulling in from that 20%. So that makes your yearly salary at around....

$20K/year Congrats on you failure :thumbsup

Paully 03-07-2014 02:38 AM

I wouldn't get out of bed for 20 thousand a year.

bean-aid 03-07-2014 02:43 AM

Quote:

Originally Posted by Paully (Post 20007468)
I wouldn't get out of bed for 20 thousand a year.

But you don't make any more then that?

Paully 03-07-2014 02:44 AM

Not sure where those numbers come from but no worries. BTW how is judoporn coming along? Smart name. Only brings up 50000 other sites having to do with judo. Im sure its on page 30 or 40 though.

Bang up job with modifying CCBills join page for a postback through sliiing and your processor? And good job on not doing shit for anybody including yourself.

Way to go. Your a champ. Tell everyone again how stupid they are because you figured it out yet have done nothing.

Paully 03-07-2014 02:46 AM

Quote:

Originally Posted by beaner (Post 20007469)
But you don't make any more then that?

Oh, didnt I tell you? Must be none of your fucking business then.

bean-aid 03-07-2014 02:56 AM

Quote:

Originally Posted by Paully (Post 20007472)
Oh, didnt I tell you? Must be none of your fucking business then.

Has anyone said to you that you should not represent any product or online anything yet?

Because you should not... you should just smile :)

American Psycho 03-07-2014 07:30 AM

well this thread derailed pretty abruptly

PR_Glen 03-07-2014 07:44 AM

Quote:

Originally Posted by 247mg (Post 20007372)
Only way to stop chargeback to do proper post transaction analysis as soon as you got notification of new signup. better refund to avoid any fee. I don't believe on chargeback companies to reduce chargebacks.

Quote:

Originally Posted by Paully (Post 20007418)
Yup. I monitor every sign up. Between my processors scrub and my own eyes we haven't had a chargeback in three months and we do about 15 new sales a day on average.

Here is what I do.

If I see a strange sign up for what ever reason I will change their password by a digit. Then wait for them to contact me because the pass dont work. If they don't there is a good chance it's fraud. I send an email then refund if no response.

In more obvious situations I outright send them an email letting them know we take their security seriously and would like them to contact our processor for validation. If no response, we refund.

Now that we are with CCBill as a primary and Zombaio as a secondary and my eyes as tertiary, pretty sure charge backs will be at a minimum. So far so good.

That would be ideal but if your signups are in any form of volume that isn't even realistic..

Raja 03-07-2014 09:35 AM

Our chargeback prevention system is a direct integration with the card holders issuing bank. When a customer calls their bank to chargeback, rather then issue a chargeback the bank sends an "alert" to us which we push to the merchant. The merchant refunds the transaction, let's us know this was done, we tell the card holders issuing bank and the chargeback goes away.

Here is a short video explaining our service: CDRN video

If you need any additional information, please contact me: raja((@))chargebackhelp**.**com

The system has many fortune 500 clients, we are bringing to the adult space.

bean-aid 03-07-2014 11:59 PM

Quote:

Originally Posted by Raja (Post 20007744)
Our chargeback prevention system is a direct integration with the card holders issuing bank. When a customer calls their bank to chargeback, rather then issue a chargeback the bank sends an "alert" to us which we push to the merchant. The merchant refunds the transaction, let's us know this was done, we tell the card holders issuing bank and the chargeback goes away.

Here is a short video explaining our service: CDRN video

If you need any additional information, please contact me: raja((@))chargebackhelp**.**com

The system has many fortune 500 clients, we are bringing to the adult space.

I would like more details please.

Not busting your balls but how in the fuck could you possible work with the gazillions of banks and credit card companies to know a charge back occurred?

Triple-A 03-08-2014 11:37 AM

Quote:

Originally Posted by beaner (Post 20007431)
I congratulate you on being so thorough... you are also a third party billers wet dream :thumbsup

It also reduces the risk of being site ripped, I do the same method, I got caught out in January missing one dodgy transaction and some cunt with a stolen card had access to my site for 2 weeks until I recognized the dodgy Ip address he was using (an Ip in Holland only this bastard has used time and time again to try and download my content). Now i am issuing DMCAs all over the place and having to watch various forums for this pirate bastard. I know it was this crappy sign up... and it got charged back too as I knew it would

My only chargebacks come from the odd stolen card, not actual disgruntled customers

Raja 03-10-2014 12:38 PM

Quote:

Originally Posted by beaner (Post 20008324)
I would like more details please.

Not busting your balls but how in the fuck could you possible work with the gazillions of banks and credit card companies to know a charge back occurred?

We give your descriptor and customer service number to the banks via a feed. When someone calls to chargeback the bank customer service rep will see that descriptor enrolled in CDRN and send an alert to us rather than issue a chargeback. As long as we tell the bank the charge has been refunded the chargeback goes away.

Raja 03-10-2014 12:41 PM

Quote:

Originally Posted by beaner (Post 20008324)
I would like more details please.

Not busting your balls but how in the fuck could you possible work with the gazillions of banks and credit card companies to know a charge back occurred?

Also we don't with every bank, we currently have coverage for 60% of US cardholders, and we're in talks with a number of additional US banks to increase our coverage. We are also in talks with a number of Canadian and EU banks. Through CDRN we can decrease your US based chargebacks up to 30%!

Raja 03-11-2014 08:30 AM

Beaner- Did I answer all your questions?

Roald 03-11-2014 10:06 AM

Quote:

Originally Posted by PR_Glen (Post 20007645)
That would be ideal but if your signups are in any form of volume that isn't even realistic..

My thoughts exactly.


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