Anyone here paid for Strongbox support? Their customer service is horrible
 

Have emailed them repeatedly and their response is extremely slow or non-existent. I'm wondering if they respond quicker/better to those who have paid for extra support?

:helpme

Try emailing EliasATbettercgi.com, I've found him to be helpful and quick to respond.

Yeah he's the one that's been fucking slow to respond.. sent an email to Ali too but still waiting to hear back from them. Worst customer service I've ever experienced in my life.

Ali has been out ill.

Great. SB isn't installed correctly on my site and I need them to do a reinstall asap. It's like pulling teeth dealing with these guys. Might have to go with Password Sentry instead, I hear they actually respond to customers.

I've used proxy pass for 5 years or so and they take good care of me..

good luck

Never heard of ProxyPass before, just googled them now - $50/month?

yup $50 per month

Looks like some pretty big sites use it. I've sent them an email, so thanks for that :thumbsup

I'm tired of waiting around for days for Strongbox to respond and actually do something, time to move on. Fuck em.

you won't regret it.. I used strongbox before proxy and they offer the same tools and great support

Jetson, If your domain initials are PT then Elias has fixed things for you and SB is now working. Check your email, if that is not you then I'm not sure how to help.

I used them back in 2010 I think... they were good at support back then. Since... it's sucked, and I see these threads more and more.

Sliiing is a tracking solution for sites which needs affiliates. Part of the package is exactly a strongbox type solution. If too many logins from different IP's it shuts off access to that username.

It also works with ccbill... meaning, you can have ccbill affiliates and still use the exact same affiliate code and track it in sliiing. Very, very useful and you just killed multiple birds with one stone and I believe the cost is $50/month.

I just received an email from him telling me that. Wow I had to bitch on gfy to get something done, I'll have to remember that for the future :winkwink: Hopefully this issue is now resolved and now I can start promoting the site.

Thanks TisMe :thumbsup

Happy I was able to help out.

Found a fake username in the members area. If they hadn't fixed the issue today I would've had my whole site ripped :mad::mad:

Edit: I started worrying when I got traffic from a couple of password sites offering fake username and passwords to my members area. Since SB wasn't properly set up I knew it wouldn't take long for some crafty fucker to notice it wasn't protected and use brute force to gain access. When SB didn't reply to my emails I started panicking..

Eventually you will need a custom system
Ds

Early days, my friend, early days. If the site does well then it's definitely something I will look into.

I may be able to help you out. Hit me up in private to see what I can do (or not) for you. :)

Get password sentry man. No monthly fees and support is excellent.

I've been using Password Sentry. Great script, great price, great support.

Thanks for the suggestions guys! Got SB up and running now. Will definitely keep Password Sentry and Proxy Pass in mind in case things down work out.

They used to be really good.

I liked it when I used it.. If I remember right I got it free from a host..

The only thing is the pricing is $99 for the 1st domain. I have 7 paysites and that pricing would be $99 + $69 times 6. And then $24 yearly per domain after that.

For proxy pass it's $50 monthly but it covers EVERY domain on your server. So even my non paysites that have password protected areas are covered

But they are both great products.



Glad you got it fixed though

I have been working with Marco f (CHMOD) for over a year now on a rather large and complicated project. He has been there for me every single time and when our timezones get in the way its always within 8 hours.

100% win win with him.

:2 cents::2 cents: Me too, great support, and GREAT protection!

It's that $24/year from all those sites that is keeping the developer around supporting it

If you want customer service at the level that Password Sentry offers it, you will have to pay for it. But it is money very well spent.

Strongbox is a very tragic case, indeed. Certainly the best site protection package out there, but the customer service is the worst. I abandoned all the products and services I used to have with them only with great sadness and some trepidation, but there are definitely alternatives.

Password Sentry does the job very well for me and I am assured if there is an emergency, they will be there to help. Good luck!

Simple software shouldn't require much support unless there's something wrong with it ;-)

YES I completely agree. Horrible support.

But you have to pay $50 every month.

Strongbox costs $100 one time only, which saves a lot of fucking money if you run several sites. There is everything you need to know in the Strongbox wiki, I haven't required support from them in 4 years now.