| Naughty |
11-20-2014 06:00 AM |
Awesome customer service, but then not... smtp related.
Always nice to talk to friendly reps. Any good and affordable SMTP servers around?
Quote:
Me:
Hi,
Can you tell me what the error below means?
Doel SMTP server wil geen berichten 'body' ontvangen
It is Dutch, but you see the BODY element in there i suspect it is a known error to you either way
Welcome Me! Your request has been directed to the Technical Support [ENG] department. Please wait for our operator to answer your call.
Call accepted by operator Operator. Currently in room: Me, Operator.
Operator:
Hello, Me. Send me a screenshot of the error message.
Me:
We have no current credits, but i see there's a new option to use 6000 monthly, we only send <1500
Me:
I have no screenshot
Operator:
Make a screenshot then.
Me:
it is either a message related to no credits, or i am lost we have been using the service for years, never seen it
Operator:
What is the username of your account?
Me:
haha, a screenshot will be useless, it is a message in Sendblaster. It is exactly the text i pasted, nothing more nothing less
Me:
accountname
Me:
It translates to "Target SMTP server does not want to recieve BODY messages"
Operator:
What is the username of your account?
Me:
Just told you, accountname
Operator:
Username is the email address which has been used for registration.
Me:
[email protected]
Me:
i might need to reconfigure for the free usage
Operator:
There are no active subscriptions in your account. That is the reason why you are not able to send emails anymore.
We assign a free package only for trial purposes.
Me:
ok, got it. Still no Paypal option?
Operator:
Paypal option is available.
Me:
This is somewhat misleading then though
Me:
SMTP is here to help, offering you 6.000 free emails per month (200/day) without restrictions and forever.
Operator:
Could you send me a screenshot of "without restrictions and forever"?
Me:
no screenshot, feel free to click the link
Me:
- url -
Me:
4th paragraph
Me:
forever is even Bold Smiley: Wink
Operator:
I see. We will remove this page.
Feel free to make a new order on the "Pricing" page of our website.
Me:
Ok. I will. I understand mistakes can happen.
Operator:
Have a good day, bye.
Me:
You're welcome.
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