CCBill Customer Support Comment
 

Small problem at 1:45pm on a Saturday, emailed CCBill customer support.... Much to my surprise I got an answer back via email in two minutes, problem resolved.

Fucking outstanding.

I get these ones

Subject: Denial E-mail
From: [email protected]

Yep...always great help, even in the middle of the night!

There support has always been top notch for us.

CCBill tech support is always great with us and have been for the past 15 years!

Do you expect anything less when they charge 14.5% per transaction?

Ok, testing it out. E-mail sent at 6:19pm.

CCbill for the win!

I don't have all night for this experiment .. it's 7:22pm, and I'm headed out. I'll just post whatever time they reply, after it happens. :thumbsup

CCBill Support is the absolute best.
They hardly ever snicker when I call with dumb questions. :)

What site did you join?

Highly professional team indeed :thumbsup

Maybe he ordered a magic ball

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9:02pm, will continue to watch for a reply.

11:27pm, I'll check back tomorrow. :thumbsup

12:09pm, it's probably coming any minute now.

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Fucking hot!

They know you. Your email went to spam. :D

Haha! That wouldn't be too swift -- I do business with dozens of their customers ... :winkwink:

Over 24 hours, and counting.

You're interrupting the circle jerk bro

ccbill is top notch


























and only charge 14.5% per transaction.. I mean.... It's better than payday loans at least :2 cents:

Do you honestly expect anyone to believe you haven't gotten a response back from CCBill in 24 hours?

Why would that be hard to believe? My clients bitch about this constantly. Circle-jerk on.

I used to bypass emails and call direct and always hoped I got paulK on the phone. I never called to ask a question I already knew the answer to, rather I had a man crush on paul and whilst he spoke into phone I imagined sweet litle whispers of nothing love.

11:02pm the next day, response received, problem resolved. There was a perfectly good explanation: they needed to forward it internally, and forwarded it to the wrong place initially.

2 Whole minutes? That's an outrage!

I do, I've regularly went much longer without a response other than the automated 'we got your email' replies/

Because it' s a day in India :winkwink:

Honestly i dont see ponts of claims like this,sometime i find it annoying,simply because as it depend on what kind problem you have.If it is simple problem then you can expect fast solution,but if it just a little bit more complicated it can take several days to resolve and that applies to anyone regardless of what kind of service they provide.

Always had fast & efficient service & replies from CCBill :thumbsup

fast and efficient customer service contributes to good business

I have never had an issue with the CS. 99% of the time the online chat can solve issues and the response from the account reps is within 12 hours usually. they do sleep.

The % is way too high I agree and it has cost them some people and will continue to do so.

Do you honestly expect anyone to believe the average response time is not two minutes (or less)? :1orglaugh