Dealing with Paxum
 

Hi

Has anybody else here had problems communicating with Paxum ?

2 weeks ago someone managed to get hold of our login info for paxum and for my email account. Long story but with that, he was able to switch off Paxum's second level of security (ie the transaction approval codes) and steal $3,000.00 from us that we had just loaded to pay our affiliates.

Some of the money went to 24change.com and some went to what appears to be another Paxum account

Ever since, we have been trying to contact paxum about this issue and we are getting nowhere. Their phone is permanently on answerphone so none of our calls have been returned and any emails relating to this issue just get ignored (although they have answered other emails that are not related to this issue).

All we have been told is "its being investigated" and thats it.... for over 2 weeks now.

I dont know about elsewhere but if this had happened with a bank over here in the UK, they would be all over it but with Paxum we cant even get them to pick up the phone and talk to us

Scrubbing the card holder so hard they forget to scrub the thieves.

I'm waiting on a new card from Paxum. My guess it's on the slow boat from Belize.

sorry, but there's no chance to get your money back in situation like that
me and some other people have lost money due to scammers in Paxum
Paxum bans those accs, but doesn't return money

Yeah i guess your right. Cant see us getting the money back but its just so frustrating that we cant seem to get any response from Paxum. Just a wall of silence

Ruth is pretty much helpful for industry folks
mail her ruth at paxum.com

and btw hit me up at skype mr.deiz or mail me mrdeiz signbucks com

p.s. on the money. scammers are fast enough to withdraw those. so it's not like paxum taking your money, but those are getting converted into cash and there's no way to make it back in time in most cases. i'm pretty sure that exchanger is going to lose those money as well.

its ruth we have been emailing but just getting no response. Phone is on answerphone so cant contact them that way

This is the worst customer support i think ive ever experienced. Just being completely and totally ignored