Big Up to Amazon Customer services :)
 

Wonderful service from amazon regarding something that didn't arrive on time. It wasn't their fault, they had sent it, but the carrier had screwed up. I couldn't chase the carrier as I was the recipient - It had to be the seder (Amazon) so I hit them up...

I really made ZERO fuss. Just pointed out my package had travelled to within 15 miles of me, and then gone off at a tangent to London, 270 miles away !

Good god! They couldn't do enough for me. Both in rectifying the problem, apologising profusely and insisting giving me a full refund :)

I was more than happy, but then received another really lengthy email apologising again for the 'terrible' experience I had endured and that they hoped I would still shop with them in the future. COMPLETELY OVER THE TOP (But nice anyway)

It put me in mind of this old sketch... Enjoy !

I've only had to deal with them a couple of times and both times they were amazing.

They always has been good for me.

So did you get what you ordered or not?

they are reading this now and thank you

You guys are either lucky, or I'm extremely dumb. The one time I needed to contact them, I couldn't find anything besides a few canned problem links (such as "Issue with packaging")

I figured they were just another Google; automate everything, and fuck the 0.01% that actually need to speak to a human.

Same thing happened to me this past week. Was a $10 item. They sent a second and both showed up the same day. They said to keep them both when I called.

This isn't the first time I've had them do this either. Great company when it comes to CS.

Amazon Customer Support has been 100% excellent for me.

:thumbsup 10/10