Is netbilling still in business? Support is non existent
 

Hi all.

so i setup an account at netbilling after knowing the company a while and working with them in the past and liking it....

But since making my own account i can hardly get anyone to help with tech support. I tried for months waiting for ghost tech support.

so after months of needing support and not getting it i decided to go to orbital pay where was setup and totally working a matter of weeks! they clearly wanted my business where netbilling couldn't care less...

now i want to close the net billing account and still can't get support lol
so WTF nebilling are you alive?????

I see mitch bro at all the shows i attend and here sometimes so i assume they are still in biz. mitch you here? what gives is netbilling dead or what? you don't answer your emails tho and you don't fwd to tech support either... so maybe here you will answer???

can someone help close my account since i don't want it anymore!

Did you email him?

[email protected]

For tech stuff, [email protected] works for me, include your netbilling account # unless you are emailing from the email you have on file with them. (even then)

For account admin stuff, call Wendy. You can email her too but usually I have to call to tell her I emailed.

Have to call to tell them you emailed. Lol. Says it all right there.

Ofc tried those options. Phone email mitch and nada

Send me an ICQ.

(No, I don't work for NB.)

Anyone . Guess they're out to lunch and not monitoring the adults largest forum

This forum isn't that big anymore, hard to find a thread lately worth reading.

Did you hit up Sly?..

I don't use icq anymore and furthermore
Why? He said he doesnt work there. Guessing he wants to push another biller to me ... I just need to close my netbill account as mentioned

Actually I wanted to find out what your account was and I would pass it along to my NB rep.

We get great support from Netbilling. Maybe something just got lost.

What you want to do is send an email to [email protected] and when you do, include your account info, a screenshot or instructions so they can replicate the problem, and try to be as concise as possible. Don't forget to include your contact info, and any usernames / passwords they might need.

Seems that there is only Eddie left in netbilling support, and he takes his time to get anything fixed. Usually it's just: "here, read this manual".

Netbilling should spend some $$$ on proper tech support, who would actually get involved in customers' problems and genuinely try to help.

Hi,

I am hit sure how r why you did no get your issue resolved but I am happy to help. I never received any correspondence directly from you that I know of and I typically check and reply to my email at least 20 times a day or more. I also have no voicemail from you.
We have a great support department and reply to tickets in the order received. We also have staff in 24/7 for emergency support and several techs on during the day.

Please let me know what your issue is, and I will be happy to help.

Mitchf at NETbilling,com or phone me at 661-252-2456.

Thanks, Mitch

Thanks for the reply. I will reach out early next week.

Just my 2c here ... your reply about your support is very far from actual reality of what happens so there's a few potential scenarios

1. You know the reality and just saving face in public
2. You don't know the reality

Eitherway sucks to let a solid business get a bad reputation for lame support....

Your issue was urgent enough to start a thread about it. You are so upset you want to close an account that you make money with. i assume you make money. Probably my bad

The owner of said business comes in and gives you his cell phone to resolve the issue.
You will now make contact sometime next week.


Am i missing something?

Yes you are missing a lot.
1st never said its urgent
2nd I'm closing the account and moved all my trans already
3rd I'm their customer I not supposed to jump when they feel like giving support
4th Sunday today. I'm on vacation thru Tuesday when I will wrap this up
5th all my sales are pumping thru biller who offer support

I closed an account with them, it wasn't that hard. (closed it because I had a few of them and one was redundant) It wasn't instant or anything but seeing how they bill monthly, anytime before the next invoice comes in is fine and they handled it within a time frame that did not create any additional expense to me.

Although I am sure it makes you feel good to deal with Mitch, you most likely have a different account rep whose job it is to handle these things for you and contacting Mitch only ads an extra step in the process, where Mitch contacts your account rep for you and passes along your request.

Makes me feel good to deal with mitch? Big lols

Imy here to bitch about their lack of support in a public forum.

im closing the account due to their crappy support (ie weeks for an email reply) and general lack of support helping me get setup.

So after that bs and waste of time
I sent a couple unanswered emails about closing my account and said fuck that I'm just going to gfy as Im sick of waiting 3 weeks for an email reply and even More so now that I'm totally done and don't want to have any additional charges.

The support has ALWAYS been top notch for me - always a response in under an hour.

Rochard, stop suckeling "the bros" nuts for and come up for some air pls.

I've been setup and running with orbital and it Took weeks whereas netbilling support was so crap was months and couldn't get decent support to help with some issues.

For Netbilling tech support I always hit up Ben T directly. He was superb, in the "dude, do you ever fucking sleep?" sense of the word. I'd email him at really odd hours expecting him to get back to me the next business day and I'd have a reply and solution to my request in my inbox 10 mins later.

I say 'was' as a past tense because...I'm now with Orbital now as well and couldn't be happier with the overall (admin and tech) support I receive. Prompt, informative and educated, solution-oriented responses to emails are a wonderful thing. On that tip I'd also recommend Payze and Mobius as well.

I'm not here to talk smack, that is definitively not my style. I'm posting because I think it's unfair for the OP to be criticized for posting a very real personal experience of a business that is widely supported here. His variance from what others may experience doesn't make his own any less valid.

This is what NetBilling needs to implement.

Support for American Psycho.

I apologize for the delay you may have experienced. I myself was away on my honeymoon for the last 2 weeks.

As with all merchants, you may encounter a range of problems from simple login issues to more complex issues that require coordinating with other software providers and/or international acquiring banks. In the support environment, providing detailed and accurate information is vital in developing a custom solution tailored for your needs.

Skype: eddie.netbilling

Here is my personal Skype you can use to call or chat with me at anytime in addition to lodging a support ticket/email at [email protected].

Im sorry if you had a bad experience but I am 100% certain I can rectify it an make you happy if you are willing. I have never received an email from you personally either. Something must be getting lost in the communication as we have staff here 24/7.

Let me know if I can help, otherwise email [email protected] to cancel.

Thanks, mitch