Best paid or free ticket system to replace emails, handle customer service!
 

I am looking for a paid or open source ticket system that will ideally replace/handle customer service emails. It should allow for multiple users/employees, good logging/options, perhaps a rating system, allow the most efficiency/customer service.

I want one that is integrated with emails, at least on the customers side, so they do not have to ever click a link to create or reply to a ticket, they would just send an email to a specified address and it will open the ticket with an optional auto-respond, etc.

What is the best of the best options out there?

bumpitybump

Been looking also for something like it. Bump !

Here's a couple:

https://www.groovehq.com/
https://www.helpscout.net/

We use Kayako. Pretty powerful.

You can create a knowledge base very easily. You can also create troubleshooting systems that allow the user to answer questions in order to find possible solutions.

Users can email or use the online ticket system. Some users do like online ticket systems over email (me for example,) email can be unreliable whereas ticket systems are pretty solid.

We have used ZenDesk with some customers, and working great.

Try Kayako.

We also use Kayako. It fucks up once per 3-4 months and stops checking our support email address though, and then you need to spend 3 hours with live support talking to some indian guy so he can fix the same problem that's happened a half dozen times already in the past.

I have been using HESK over all not bad and easy to set up. Free as well.

Use to use Kayako but gave up with them a few years ago for similar issues to Konrad.

I switched to Sirportly: https://sirportly.com/

Very good application and support is actually brilliant on the off chance you may need it.

There are a few open source offerings out there but OTRS seems to never be mentioned and I'm not sure why. It's actually fairly decent: otrs.com| OTRS Simple Service Management

Any of those include multilanguage and livechat for an affordable price ? or 1 time license fee ?

Funny. I'm dealing with this as we speak, literally right now.

i got a trial of both kayako and zendesk

kayako
- seems a little advanced
- the prices are really high, i may have 50+ agents

zendesk
-seems simple enough
- prices are still a bit high at $5-$9 per agent. Has anyone been successful negotiating a really good deal with them?