Hosting Company issues - Any further advice?
 

Okay, this is a bit of a rant but I want to sound this out and ask if what is happening is grossly unfair or not?
Apologies for this rambling, please bear with me!

I am getting really frustrated and want to share this with you about my partner's issues with the transition from one hosting account to another (with a different company) for her websites. So I am pretty pissed off with how she is being treated and I am glad she is leaving them but they are making the transition to her new hosting company (in my opinion) needlessly difficult.

I won't say who they are (unless they act up), but I am sure they are on here and might do so if she gets a vague/unhelpful reply to her latest support ticket about this mess.

Firstly she was incredibly lucky to have had a cheap shared hosting plan last as long as she did, with several sites on it and approx 1Tb of content/data stored on it (most of that member content). She was informed about excessive usuage after a few piracy issues with downloading which we sorted (finally) but then she was told that it would be best to get herself a dedicated server... I had been warning her and telling her this day would come as my own site has dedicated hosting (lol).

So she got a quote for her needs from the same company and it was waaaaay too much so she shopped around, I even asked a few of you good people here for advice and got some sensible quotes and help (thanks by the way). Her (eventual) new hosting company are respected and are currently trying to transfer the data so they can update the DNS to point to the new location and so we can update scripts etc which may need to be changed from billing companies and wotnot.

Here is the problem, I know it is a shared hosting account, but our reverse whois on that Ip only shows her sites on it, no other, i know this isn't entirely accurate, but it has always been that way. I used to joke with her she had a dedicated server... almost at a fraction of the price. Anyway, they are abviously throttling the transfer rate, it has taken her new hosting company numerous attemnpts and daily frequent timeoputs but in approx 5 dats they have only managed to transfer about 170-180Gb. Approx 30 Gb a day, is this right?
At this rate the transfer will take approx 3 more weeks! Can I ask if this is normal?
The new hosting company says it is not and have never dealt with this nonsense, what can we do to expedite the transfer? Every request she has made via their support desk has been met with vague replies, bordering on the unhelpful and the fact it is a shared hosting account - so tough titties.

This just makes her want to get rid of this company even more so. Any tips or advice on how she can get them to be a little more helpful?
I feel naming and shaming them might be the only other alternative here and on social media they are on! Feel free to PM me and I will let you know who it is if that helps!

Their behavior has meant that I will consider leaving them too if this isn't resolved sooner. Why should I give them my custom when they treat my partner like an unwanted dog turd on the living room carpet?

Could just be a shitty route between the new and the old host. When doing server to server I've seen 20mbytes/second and 200kbytes/second...They arne't going to go to the trouble of throttling some ftp connection so that they can keep her on at $7/month for another month

"She was informed about excessive usuage after a few piracy issues with downloading which we sorted" - did he host pirated content for download?

Most providers with shared platforms have a throtteling function either in the Network or on the server, to make sure one account cant hurt the performance of the shared server. Just because she appear to be the only one on the server, dont mean that all the throughput will be available to her. Transerspeeds of 300-600KB/s as you experiance, is not uncommon.

You could send the host a disk, and have them transfer the data to the disk(usb). That will most likely cost you an hourly fee, but it's worth it.

well i dont think they will do anything for you if the connection between the datacenters sucks or the server she is on is overloaded they probably wont do anything but it never hurts to ask

Your new hosting company should be able to workaround this issue. Hit me up in private to take a closer look into it (skype: kukubau)

How is his new host supposed to work around a transfer speed cap on his old hosts end? They can't download any faster then old server will send.

Sometimes the threasholds are sessionbased (like with Office365/Azure)
When I migrate on-prem. Exchange-servers to Office365/hybrids setups, I have run multiple sessions on multiple virtual mashines, because there is a 500KB/s limit pr session.


But given the budget of "Triple-A's friend", I doubt they will do much in terms of workarounds

Can your friend upload content directly or send a hard drive to the new hosting company instead of doing a complete data migration?

"Triple A's friend" is his partner, Sarah Gregory, who has her sites on a different server to his ;)

Thanks for the replies, she says putting it all on a disk might be a workaround, the original hosting company have kept timing out teh connection in the recent past... even withtheir sync data in place to reconnect, it is painfully slow.

I am confused, people are running paysites on shared hosting? :pimp Or is it misunderstanding on my side? I was buying a dedicated box for gallery submitting 10+ years ago would never think about anything else for a member area.

I don't think the host your friend is leaving is messing with her though, it does not really worth the effort.. :2 cents: