Why is mojohost in business?
 

A few people recommended that I start using this company for hosting my website. I contacted them using their online form. No answer. Contacted them using the email address they list on their website. No answer.

Are they a real hosting company? Why would they not want new business?

Have you tried contacting them through the phone number mentioned on the website ?

Also how long has it been since you emailed them ? Some hosts might take more than 12 hours to reply (office hours ?)

I did too. No reply. I wanted a dedicated server and got crickets instead. I kept my mouth shut assuming I was overlooked.

Why would I give them a 3rd chance. They need my money, right?

It's been 2 days now.

Try these:
[email protected] | 1-888-345-MOJO x801 | Skype MojoHostBrad

Contact Scott directly: [email protected]

use their contct support throught ticket system

I'm not bending over backwards to give them money. They don't seem like they want it.

I don't know how they are about response times to online queries from prospective customers, since I haven't been in that situation with them since 2004. But I have to say that once you're a customer, it's extremely rare for a new ticket in the customer support system not to get an answer within an hour, 24/7/365. Most tickets get responses in minutes (especially if they are easy) and the only tickets that don't get completely resolved same-day are complicated ones requiring substantial back-and-forth. That's why they stay in business. I'd feel *bereft* if I had to start looking for a managed server solution from a different company. Sure, I'd expect a new-customer inquiry submitted Wednesday to have gotten a response by Friday, but it doesn't strike me as business-killing that it did not. Web hosting is not a commodity you buy from a vending machine, it's a committed business relationship that can take a little time to get set up, and it's worth spending a bit of time to get right.

Same exact thing happened to me. I contacted NatNet and received an immediate response. What a difference, they wanted to earn my business. Whenever I send a support ticket they respond immediately. So far I am satisfied with them. Note: I don't get one red cent for referring you to them but I am satisfied by their professionalism towards me; which came regardless if I was a newcomer(which I am) or a seasoned pro in the industry.

Update: got an email from their sales guy who said he was "away" from his computer! For a freaking week??? I told him that it's not good, and he just wished me the best of luck without much of an apology or trying to ratify a situation.

@baycouples,
Perhaps you should stop wasting your time with them. Look for better alternatives. There is no meaning to dig into this anymore.

Maybe they are not taking new customers right now..
Might need hardware or something

Spicy Host
 

Try Spicy Host: Spicy Host – Dedicated Hosting, Colocation, Virtual Hosting, Content Delivery Network

Their quality is every bit as good as the big boys, with much lower prices and fantastic support.

Hi Baycouples,

I am truly sorry for your experience. We work very hard to keep our clients happy. To lose one during the sales process due to lack of response, well, that's downright embarrassing. I apologize for how this was handled as this is not a good representation of how we value and take care of clientele. I wish you the best of luck with your future endeavors as it seems you have found another solution, already. If there is ever an opportunity to make this up to you, I would certainly like the opportunity to do so.

Sincerely,

Brad Mitchell

Met the mojo host guys at X-biz in Miami. They seemed like they were on top of things. I hear one of the best in the adult hosting business.

Yeah, they have 15 years of experience in hosting adult sites so they are very trustable.

mojohost is one of the best companies, i highly recommend them!

Reminds me of a situation I have gotten into in Kempinski Hotel in Berlin... Had so many points that I was entitled ( by their marketing folks) to a free upgrade to a suite, but at the reception they were NOT aware, so I ended up in de luxe room.

When I looked at their " in room breakfast" i was shocked that they had a "Roaring 20ties special breakfast " delivered by a waiter wearing 1920s tuxedo for about USD $ 400.. Yada yada...

I have whiped out my iPad and have ordered instead ( not on their menu) " the 1945 special" .. A bar of chocolate, a pair of nylon stockings and 2 Lucky Strikes delivered by a waiter wearing GI uniform for $ 1.99. The the blow job was included...

Well, three days later ( instead of an arrest warrant) I have received an appology form Kempinsky... but guess what ... Will never go back..:thumbsup