Paxum Visa Withdrawals (Temporarily unavailable - 4 weeks!)
 

You can no longer withdraw to your external VISA card with Paxum.

Message : 'We regret to inform you that withdrawal to external VISA credit/debit cards is temporarily unavailable. We anticipate return of this option within 4 weeks. In the meantime withdrawal to external MASTERCARD is still operational and available for use.'

Well i added a mastercard, but then i got the message 'Unfortunately your card is not supported. Please try another'.

Any further information Ruth or Chris ?

Old news man, wire is the only option atm

Been working fine for me for months.
Last time i used this withdrawal method was less than 10 days ago.

The last time I was able to transfer funds to EC was over month ago..

Paxum Mastercard/wire/EFT are other withdrawal options.

Was that to an external VISA card ?

If so im guessing it was working in some countries (last used on 9th), but now its NOT working anywhere.


And that four week time frame they give is probably a load of shit too.

It's pretty disgusting that they don't ever bother to keep their clients informed.


Thanks. Paxum card had to many problems. So i ditched that. Basically the same cost to just withdraw to debit card twice a month, without the hassle (until now).

Wires are very expensive, and seem to get lost or delayed.
EFT also seem to take an age to process.
Well at least from what ive seen on here in the past.

[QUOTE=Nick_awt;22368188]Was that to an external VISA card ?

If so im guessing it was working in some countries (last used on 9th), but now its NOT working anywhere.


And that four week time frame they give is probably a load of shit too.

It's pretty disgusting that they don't ever bother to keep their clients informed.

Yes it was Visa Electron card

Unfortunately yes this is accurate, however we are working on a replacement and our anticipated return date is 4 weeks.

We placed a notice inside accounts to alert clients to this situation.

Withdrawal to External Mastercard is functional, however if your card is not supported then I'm sorry you will need to try an alternative card.

In the meantime our other withdrawal options are fully functional.

Wire takes approximately 2-4 business days
EFT/ACH takes approximately 3-5 business days

ROFL

:1orglaugh :1orglaugh :1orglaugh :1orglaugh :1orglaugh :1orglaugh :1orglaugh

Thanks for the quick reply Ruth.

What would make a card unsupported ?
Just trying to work out a solution.
Maybe i can get a prepaid one or something.

TBH, i dont have a lot of faith in the 4 week turnaround.
As we've already heard in this thread, theres been a problem for 4 weeks already for some.

Thanks

Prepaid cards usually do not allow or accept reverse charges like those, I wouldn’t waste time and money by trying to withdraw to external prepaid cards.

Withdraw to Mastercard was working for me up until a few weeks ago, now it's not.

The wire withdrawal form doesn't work for me either, even though my bank account is listed as wire-capable.

Since the Paxum debit card doesn't appear to be arriving soon, Paxum is over for me and I'm switching everything away to other payout methods. Very disappointing.

You expect a response to that?

Nope. But, its a valid question.

Does Paxum support EFT to Australian Banks yet?

So noone has notification in paxum they are getting a new, regular card from them? Because i have. I can't be the only one.

Good for you :thumbsup ! !

I sucks wires cost way more

Loose on transfer from usd to aud
Then $50usd or $70aud wire fee
Loose on a intermediary bank $25 that paxum use

Lucky! Not an option for Americans...

No more US bank?

Yea. It was strange it's not advertised.

So many expensive fees!

Ok. As you havent/wont answer my other question regarding supported mastercards.
Maybe you can answer these.

Can you give an approximate date ? (as i dont know when the 4 weeks started)

Where is the notice ? URL please ? because i cant see anything anywhere.
Only when you try to withdraw to VISA cards, do i get/see any message.

Why does this take so long?
EFT should take 1-2 business days.
Do you have to manually action these or something ?

Thanks

Paxum MasterCard withdrawals seems to be broken now also.

I'm note sure if EFT transfers are still working. I transferred funds yesterday and there's no "completed transfer" confirmation by email.. very unusual.

I did one yesterday (first time) and i got an email saying that EFT requested had been initiated. Did you get that one ? Do you get a completion confirmation email as well normally ?

TBH, Ruth has done her usual.
Comes in and answers an easy question, then evades threads when they become more complicated.

Paxum just has way too many issues.
The email i got said 5-7 business days for an EFT.
Which is a fucking joke. Once initiated they should take no more than 24 hours.

Yes, they always send a confirmation after an EFT withdraw - "your EFT fund has been initiated". Once the real transfer is completed, they should send a second e-mail with text "withdraw has been completed". I miss the second one. Usually it takes a few hours between initiation and completion, so I'm a little worried about what happens to my money.

Thanks for the heads up.

Its not looking good atm.

Maybe Ruth will come back and address these issues properly,
so we know where we stand.

I'd like to know why I can't withdraw to my MasterCard.

Meanwhile, Paxum keep taking their $5 per month fee.

I'd try to withdraw to my external MasterCard.

Error message - This types of cards not supported.

Looks like all transfers to cards stop working.

Yeah. Thats the error message i got when i tried to add a mastercard and withdraw.

Ruth said (above), that you just need to try another card.
No real solid information from her, and NOTHING as per, when more challenging questions were asked.

This... Also experiencing an extraordinary delay.

Do any Mastercard's actually work? I have tried two, both return the error message saying unsupported card.

its working for me today. I took money from temporary mastercard.

Lucky for me it's not much money but 35.78 is all that remains of over $100 due to Paxum fees and all that time I've not been able to withdraw funds and that amount keeps reducing due to the $5 fee.

I've tried adding two different MasterCards from two different banks, neither work.

Ruth refuses to address the issue directly in public. Now my small amount of money multiplied by the hundreds or thousands of other account holders in the same position makes this a nice little earner for Paxum. Nice little 'scheme' they've got going there.

Wire initiated the other day, still waiting for approval (it usually takes a couple of hours)

Anyone experiencing the same issue??

Yes, I mentioned that already. EFT transfers are also oddly slow. Transfer initiated on Wednesday, was completed 24 hours later. Of course, the money's not in my account yet. Usually it takes 2 days.

I requested a transfer two weeks ago and after contacting support I got the answer today that I may receive the translation in two weeks!
What's happening with Paxum? No WIREs, no atm withdrawal, no withdrawal to other cards.

Nick, for about a week I used to withdraw money to my Mastercard which was working perfectly until yesterday or something. I got a new Mastercard from a different bank because the previous bank had high fees. I added this new MC and tried to withdraw. Nothing. I got the error saying my card is not supported. Then I tried to withdraw to my other MC that USED to work, same error. So this unsupported card message is just BS. Withdrawals to external cards (Visa or MC) don't work.

I am super mad that they don't notify users about their issues. Ruth mentioned something about a notice in the account...this message ONLY appears after someone tries to withdraw money to a Visa card. And this is NOT how you should notify customers. Very disappointed.

Sorry to hear your having all these issues as well. EFT payment was working about 10 days ago or so. Took 3 days approx for payment. Is that an option for you ?

As for Ruth, she comes in and answers the easy questions, but then disappears off the face of the earth when it gets slightly tougher. Its a disgrace that nobody from Paxum has addressed all the legitimate questions here.

And like you say, there is NO message in Paxum, until you get a failed transfer. I bet the message also still says 4 weeks ?

Yeah it's total bullshit :BangBang:

It was one of the most important features.

I have a Platinum MC card and it's not working. Altho the currency is different, don't know if it makes any difference.

deleted by post owner

Any updates here? Seems both Visa / MasterCard withdrawals are not working now.
Very sad!

Up. People are still waiting for an answer!