Paxum USD Wire Delays – Update
 

Due to the numerous Paxum clients actively posting on GFY we wanted to let you know the current situation to avoid any confusion and misunderstandings.

At the moment every USD Wire Withdrawal submitted to Paxum is undergoing extensive due diligence by the correspondent banks which means that each individual USD wire is being reviewed one by one before it is processed.

Due to the number of USD Wire Withdrawal requests submitted to Paxum these extra steps have created delays for clients receiving those USD Wires to their bank accounts.

It is important for Paxum clients to note that:

OTHER CURRENCY WIRES ARE NOT AFFECTED BY THESE DELAYS

You will not experience any delays if you withdraw your Paxum account funds in any of the following currencies:

EUR, CHF, CZK, HUF, SEK, NOK, THB, DKK, PLN, NZD, INR, IDR, ZAR, RON, AUD, CAD, GBP

The majority of USD wires have already been processed and many have been received by clients, though some are still awaiting receipt to their bank account.

We understand how important it is for clients to be able to trust in the stability of our service, and when situations like this occur it can cause concern and dissatisfaction. We sincerely apologize for any inconvenience clients have experienced caused by these delays.

In the meantime, as mentioned, we urge clients who are able to do so, to withdraw account funds in alternative currencies instead of USD at this time, to avoid delays.

If you're still waiting for a USD wire and are concerned I urge you to please email me – [email protected] – and we will look into it and see if we can offer alternative ways to deliver the payment without a delay. Posting on the boards about your situation will not change anything so it is best to contact us directly. Please make sure to include your account username in your email to avoid any delay with assistance.

We have a USD bank account in Europe. When will USD wire transfers for Europe be enabled again? This is disabled since May 2019.

We can send it but we cant guarantee speedy delivery. We switched EU Countries to EURO because people get wires in EUR same or next day.

With USD we cant control anything and it takes many days sometimes and then we have situations like now when lots of people complain. Once we are sure that USD wires can be sent in a timely manner by our Correspondent Banks, then we will re-enable USD.

If you have a special request and are willing to wait, then you can write to me personally and I will speak with accounting to have the USD wire sent to you. My email is [email protected]

With regards to time-frames for alternative currencies than USD:

Wires in EUR, CHF, CZK, HUF, SEK, NOK, THB, DKK, PLN, NZD, INR, IDR, ZAR, RON, AUD, CAD, GBP get delivered within 1-2 business days after validation most of the time.

Local MasterCards get funded almost instantly

EFT works in EUROPE (Including Romania in RON) and COLUMBIA

Thanks for the detailed update Ruth :thumbsup

Colombia*
...

Thanks for the update, Ruth.

I was starting to worry too but I can confirm I received my USD wire this morning

@RuthB why was Australia removed from EFT?

Appreciate the update and email sent. Sounds like the US market is not going to make it without delays though. Will see of course.

Thanks to Ruth for the update :thumbsup

Thank you Ruth

Bump for business

Bump :thumbsup

Thank you Ruth

Got my wire today in the US props to ruth for the help.

Approximately how long can we expect them to take? I’ve been waiting on one since July 11th. Just need an idea on how Long these are taking now.

Hey Bryan,
Pop me an email and I can look into your wire status for you.
Ruth :)

Ruth, is this current USD wire due diligience something we can expect for the foreseeable future as well, and thus the accompanying 2 week delays, or is this just an initial one-off occurrence?

You guys ever going to bring back withdraw by check?

Paxum: "Send and Receive Payments with Ease" Love your slogan guys. Keep up the high standard!
Still waiting for replacement cards for Aruba, I'm sure this is top priority for Paxum

Still no wire since the 8th

Email sent, thanks Ruth :-)

Wire finally arrived

My WIRE in local currency arrived in 48 hours from confirmation. Local currency wires are quick!

Will Paxum ever continue with their cards?

My friend asked what is the clearing code when making a wire?

yeah if the government falls apart and jeezus comes back to kill us all

so it's a NO? :)

I hope so!!!

Wire arrived! Thanks Ruth for your help.

remember all those accounts were getting fraud charges? i mean a bunch! mastercard could see all of it and said enough is enough :2 cents::2 cents: after epass visa would fry you the same day no waiting

Makes me want to live outside of this hell hole we call 'merica.

Paxum support and Affiliate's trying to get their money out of the Paxum system.

he finally paid that little bastard. :1orglaugh

Thank you for the update Ruth.

I an waiting for my EUR wires (2 of them) since middle June meaning month+ and still have no idea where wires are and paid tracing and swift for both and 0 valid informations still :( Emailed Ruth today and TRULY hope she will answer me ASAP and help as she always did to solve the situation:(

keep bumping this thread and post on twitter there way more people there. i don't think you need to be told about posting personal info. i will bump the thread if my old ass remembers

Whoa! That's way too long a time to wait for the WIRE. I hope you get your money soon.

Are they using st kitts bank? It sounds like it

Ruth replied me even Sunday so hopefully it wll be resolved ASAP. Will update you here :thumbsup

support is 24/7 well duh there is no office. probably goes to her cell :thumbsup:thumbsup keep me posted

I tried to do CAN funds wire, and it told me that it could not process the wire at this time.

Hmm, interesting. I hope yours is an isolated case and not indicative of further issues.

Things don't look good. Some big companies have problems loading funds, which you may have noticed.

well?? :helpme:helpme

Can you please email me about this so I can look into it for you? [email protected]

I just did one CAD 2 hours ago , got first email, should have the second email confirmation by tomorrow morning. :thumbsup

USA base company ? or :)