Fucking stupid website nonsense...
 

I have a private warranty on a fridge, with one of the UK's largest appliance repair firms, Domestic And General. If anything goes wrong with my fridge, they send out a man (or woman) to fix it, no questions asked. If they cunt fix it, you get a new fridge, and whatever the outcome, not only is it repaired, but you never see a bill. Its COVERED...

Well, a few years ago, it developed a problem, and I called them up, and a nice lady took the details and sent a chap out the next day, and he fixed it, and all was good with the world. Perfect!

Until today, and something else is wrong with it. So I go and find the number to call on my new documents, and it's now gone online - Book your repair yourself, online ! https://www.domesticandgeneral.com/repairs So off I go... Its now about 4.45 in the afternoon... I log in, and it asks me the model number of the fridge. Now, they should already KNOW the model of my fridge, cause they have been before, but I have to put it in the 'Book Repair' form of the website - Well, that's all fine and dandy, except for the small matter that it refuses to recognise my model number ! According to their website, my model of fridge does not exist ! However, google disagrees with this, because my model number in google takes me directly to the exact model of fridge I have, for sale, new, second hand, pictures of it etc etc... So Its not me being dim. Its their website...

So, unable to book online, I manage to find the number to call them up like I did before. So I call, and I wait, and I wait, and every few minutes a voice says "Sorry for the delay. Why not book your repair online instead? Just go to W W W etc... Then I get hold music, then the message again... And I say on hold for about an hour and ten mins, just being told to book online... Then, the line just goes dead.

So in for a penny, in for a pound, I call back... This time, instead of the music, I get a ringing tone ! Lovely ! Phone picks up with another message "Sorry, we closed at 6pm. You can always try tomorrow 8AM onwards - But don't worry... You can ALWAYS BOOK A REPAIR ONLINE !!! ARRRRRGGGGHHHH!!!!

WANKERS !

Booking a repair online is a good thing really, but at least have some cunt available to answer the phone for those who can't - THROUGH NO FAULT OF THEIR OWN ! Or, alternatively, have a website that works correctly and recognises model numbers ! Or even let me leave that blank and BOOK A FUCKING REPAIR !

What a waste of my fucking time - I could have shat myself at least twice during the time I was on that phone waiting, and I would have thoroughly enjoyed it - again - WANKERS !!!

...I can't afford a fridge.

:1orglaugh :1orglaugh . . .

Well I managed to get through on the phone after a 10 min wait this morning, and it's all booked up now. I told the lady in no uncertain terms how stupid it was to not be able to do it online, and she said that only the latest models are supported for online repair requests...

Which naturally makes total sense - I mean, it's MUCH more likely for you to have a problem with a NEW fridge than one purchased in 2012 isnt it?

Fools !