CCBill site owners, how do you handle this please?
 

We're using CCBill to process transactions, they emailed us the above saying that this information needs to be available to the consumer on our website, but didnt mention *how* we get that information from them, onto our website.

CCBill are handling everything on our site, transaction processing, members management, refunds, cancellations, etc.

Does anyone know how we can go about getting this information from CCBill so that a surfer can check the status of their subscription, Ive talked with support on livechat for 45 minutes and was basically told they need to email the relevant department who will get back to me 'sometime' when they are able to.

We have a billing support page for the site, which directs the consumer to https://support.ccbill.com but apparently, at this time, that isnt enough.

I'd like to be proactive in getting this issue resolved, any help or advice would be greatly appreciated.

Thanks.

Hmm, since this is CCBill, maybe you’ll need to fire up Dreamweaver and make a member profile page they can access. Hire a Visual Basic dev to connect CCBill’s API.

FYI, users will probably need to link their Myspace account to ensure everything works smoothly.

If all else fails, you can setup an MIRC bot they can ping to know how much time they have left on their membership.

Add me on ICQ if you have further questions

:1orglaugh:1orglaugh:1orglaugh

It honestly feels like thats where its headed.

a link in your footer. its not complicated.

#

We already have that, so, apparently, it is.

Do you have this inside your members area?

:1orglaugh:1orglaugh:1orglaugh

I really hope I do not get that CCBill email because I don't remember my MySpace password.

We do, we link to all of the support links across the site for customer ease of use.

Just put a huge flashing cancel button at the top & bottom of each and every page in your members section.

Better still, simply automatically cancel the membership of each new member the moment they first login to the members area. If your content is any good, they wont mind rejoining a month later when their login stops working...

Simples

Maybe contact CCBill support and have them enable Custom Price Description on your account? Adding in text there should do what they're asking I think. Been a while...

When the consumer hits the CCBill join form, it clearly states the initial price, trial period and rebill amount.

This is why I'm confused, everything they are asking us to do, THEY already have in place on their site, but have no way initially to allow us to display the information they're requesting us to, to the consumer :(

Its madness.

That's weird, then. I'd contact support for clarification.

So a quick update, we received an email saying that we did not have to do this, after review by the relevant department at CCBill.

Assumedly, that means they didnt have a way for us to display the information they initially required us to show on our site :1orglaugh

It is important for CCBill merchants to ensure your rebilling stands at close to nothing so no chance of that 1 in 1000 chargeback on any rebills. That way, chatter MIDS can enjoy a 20% chargeback ratio and CCBill can enjoy the $35 chargeback fees. Win for everyone involved! :thumbsup

What a shocker /s

We find ccbill simple and easy to use, especially as we have tangible goods like dvds on our ccbill billing, as with the site membership...

glad you got it sorted :thumbsup

What did you ask them to do that prompted this request from them?

Asked them *HOW* they wanted us to pull the data from their system to display on our site publicly, I didnt think that was too weird of a questions as its what they wanted us to do initially :2 cents:

I'm just happy they saw the flaw in their way of thinking and we're nearing the end of integration and AUP checks.