Hosting with good support to transfer my site
 

Hello

I was with 2 big names in this forum and they both are good but have this little problem where my site goes down and I ask for reasons in support and they answer the ticket 2 hours later when my site is up again and they say we don't see any problem and your site is up for us.

Is there anyone with faster support for a big site with dedi servers?

The only big one of this forum i havnt used is Mojohost and their site dsnt mention anything about how fast they answer tickets.
I sent them a mail few month ago and it took 2 days to answer so i just didnt go with them. I feel like they might be faster in tickets but i'm not sure.

P.s.: I know nothing about server tech stuff so I always go with managed ones.

Mojo has always been quick on tickets for me. You can also call their support directly.

MOJO has different support plans, from Basic to On Demand to "Complete". When you sign up, you can choose the support option you want.

Sometimes they get slammed, but mostly I have tickets that are answered, and usually resolved, within 15 to 30 minutes. There are exceptions, of course, depending on the complexity of the ticket. But generally speaking, they're pretty damn fast.

Hit Natalie up and see what she can do for you.
https://gfy.com/members/nataliemojohost/

Seems like a no-brainer. If the other hosts aren’t doing it for you, give Mojo a try!

I believe Performive can help you with this. Their support team is amazing! I can ask them if you want, they might pay me some affiliate commission as well lol

Please reach out to me. We try to keep the non-tech staff count lean, so it may be that over a weekend your sales inquiry didn't get a quick response. Our support team is 24/7/365, staffed with senior sysadmins, and you can reach them by tickets or phone. We have a special team of sysadmins dedicated specifically to server migrations, they'll move you quickly and efficiently, with minimal downtime. I'm confident you'll be happy with our support.
On response times, we follow priority levels specified by customers. In case of downtime, there is an emergency button in the ticket system, which pages every sysadmin on shift and guarantees eyes on the problem within 60 seconds.

While not perfect (which host is ? ), it's the best host I ever had - MojoHost !

The person responding to tickets helped and fixed my wordpress site not long ago, they are great.

Try Ryan at Vacares. Great support whenever I needed it.

Check out m3server

Go Mojo Host. There support is the best ever and they are reasonably priced.

Ive been with Brad and Mojo for TWO decades and no one better. He has a seperate house for his awrds too.

Hi,

Sometimes we are slow on sales inquiries because they are not answered 24-7. On support requests, we have more than 40 employees answering those around the clock. We would love to help you! You don't have to be technical, we will demystify everything for you.

Brad

I have used a number of the biggest names you see here on this board. and NONE of them are better than Vacares.

If you haven’t found a new host yet email me your requirements

Mojo support is 1000%. Can't be faulted.

Best bet for anything is Mojo. As said sales expect some delays since they have many inquiries - but customer support is much quicker for the clients of mine who use them

Mojo :2 cents:

I worked full time for a client hosted on Mojo for 5 years and never had a day when I couldn't work because of server issues.

:2 cents:

I can't recommend Mojo enough. Most of the acquisitions we do at Gamma have been migrated to them and their support, particularly during transfers, has been impeccable. We have accounts via mojo.com and mojo.eu and the staff for both is really fantastic.

Thanks so much everyone for sharing your MojoHost experiences. We truly appreciate your business!

Unfortunately I do not own those two short domains above

Brad

Agreed! 👍