Holdbacks suspended by Mastercard
 

Ibill informed that Mastercard wanted them to suspend our (and some other sites) hold backs because we're over 1% CB ratio..

Anyone else?

We receive one or two CB's each month, I don't think we exceed 1%... And As I know Mastercard didn't put a CB % limit so far.

What's going on with Mastercard?

Its getting to the point , where there is almost no benefit to having a third party processor. Also how can they suspend all your hold back when its not all MC ?

Did anyone ever get word from Ibill what is going on with this?

:1orglaugh

Yes I'm curious to. Has Ibill told anyone that they are full of shit and just want to keep your money yet?

The entire message could have said, "I use IBill," and we would have figured the rest out for ourselves.

SpaceAce

I got the same email a few weeks ago. In fact I had 3 (THREE) c/b in a 6 months period. Unfortunately all of them were Mastercard, and all in one month. So I was over 1% in that month and they want to freeze my reserves.

OMG

I'm really curious about todays payout

What did your rep say?

What's not clear is if it was a one time thing, or if they intend to permanently freeze reserves.

Freeze is probably not the correct term, as it is doubtful anyone will ever see them again.

Todays payout does not include any reserves, so hopefully it will come through intact.

Here is what my rep wrote to me:

"iBill is not holding your reserve, our EU processor is. CMI only is used internal by iBill. The processor uses transactions to measure chargebacks.
In February 2003 you had xxx transactions, 2 were charged back and it put you above 1%, so therefore they are going to hold your reserve. I do apologize for any inconvenience this may have caused."

I really like the last sentence :Grrrrrr

Yes, it's because of TWO chjargebacks :Grrrrrr

By the way: I never received reserve payments on the 5th, for me they were always paid on the 20th. And on July 20 I DID receive my reserves.

Did they say they were going to freeze reserves this month as well?