delegating customer support
 

Anyone here experienced delegating online support/trouble tickets (mainly product and payment questions) to a third party?

Weve really reached the stage where we should
A. get someone in full time to take care of that
or B. have some external party do it for us.


But option B scares me although the process is pretty straight
forward.

Anyone around with experiences in this field? Any companies you can refer me to?

You could outsource a task like that to a company like us ;)

I've been doing the customer support for friend for close to 3 years. and I'm an external party.. Shot me a message and I might be able to help you out or hook you up with some folks..

:winkwink:

There's a company out there who handles it 3rd party for you, not idea if they are any good, but they advertise on YNOT.

http://www.adultrep.com/

whom ever you choose to handle this make sure they are reputable, and make sure you trust them with your clients/business. Personally, I'd hire someone or a few people, and have them inhouse if I were you.

I'd be glad to help you out MrThumbs.

I have 6 years in the biz, and can do just about anything.

my ICQ is in my sig

outsourcing support is stupid for a few reasons, mainly because they tend to know very little about anything.

Support is best kept in-house, this way you can monitor your employees, and not have to worry about them doing support or other meaningless tasks unrelated to your issues for the 500 other clients they have.