Why are all the outsourcing companies setting up in the Philippines?
 

The way all these companies are setting up shop over there daily t seems like the only country that has workers capable of doing adult stuff for cheap. I know this can't be true.

Why hasn't anyone set up the same thing in a place like the Ukraine or other Eastern Bloc country? They seem to have the best designers anyway.. just look at some of the hottest designs on the web right now, at least 30% were done by them.

Greece? India? Korea? South America? Cuba?

Hmm, Cuba, Hmm... that sounds like a good idea. They are one of the best schooled countries in the world but they are so poor you could probably pay your employees in sacks of flour.

bulk discount?

Romania is the place to have offices :thumbsup

romania all the way baby

Why are all the outsourcing companies setting up in the Philippines?
 

1. An English-speaking workforce
2. A computer literate (or trainable) workforce
3. A relatively low-cost workforce
4. A productive workforce
5. Enough of them to meet (future) demand
6. Excellent telephone lines (or equivalent)
7. Competitive telecom toll rates
8. Convergence
9. Competitive office support costs (rent, electricity, services, supplies, equipment etc, etc)
10. Decent living conditions

http://www.rent-a-team.com/philippines_as_center.htm

:winkwink:

And a thousand more reasons! :thumbsup
check out iwebmasters.com :thumbsup

I could give a trillion reasons not to outsource.

Ever called citibank cards?

Or Netgear, or Dell after hours, or Sprint PCS...

The list goes on. Anything that requires phone service needs to stay in the US.

It needs to stay in the US, DEFINATELY, but it won't because the companies find that pissing off their customers with crappy phone support won't hurt their finances as much as setting up a tech support site in the US does. It's all about the $$ baby! Fuck the customers!

Fact: phone support has ALWAYS sucked, it has sucked ever since phones existed, and it has sucked in every country.

The "crappy" 'phone support is down to companies' decisions to employ non-technical people as the first line of support. Since these people effectively work off scripts, it is almost irrevelant what nationality they are or where they are located. Hence overseas sourcing.

The job of first-line support, for internal help desks too, is primarily to field calls and only to be of practical help with very basic issues. The rest get routed to people who are better able to deal with them. And it's a system which is a reasonable compromize because the vast majority of support calls have simple solutions which do not require an expensive, skilled technician to be answering the telephone all day. Factor in that the best IT people are generally specialists and it makes no sense at all to put them on the front line. Face it, talking to a network guru wouldn't help much if you had a hard-drive problem...

Last week, I phoned the New York Times subscription department. The girl I talked to was ABSOLUTE CRAP FUCKING USELESS!

Oh yeah, their call center is located in FLORIDA, USA

Phone support sucks everywhere. It sucks in the US and it sucks in India, it sucks in Canada, and it sucks in the Philippines. Phone support sucks everywhere.

Yeah it sucks everywhere but it's even less frustrating when you say to them, "You are the village idiot aren't you!?!" and they can actually understand what you mean.

Our phone support ROCKS!

It all boils down to MANAGEMENT. The labor may be cheap but if it is undisciplined, prone to tardiness/absenteeism, whatever cost advantage you've gained is wasted.

For an outsource company that is run by a US-educated and US-raised Filipino-American professional who understands Filipino culture and the Filipino language, try http://www.webmasterlabor.com We provide text, research, traffic, and data analytics/processing outsourcing services. We do not offer design/programming services. All our client work is protected against THEFT and all our employees are CENTRALLY managed.

All employees make 15 to 20% over prevailing wages and are NON contractual. This means, employees are incentivized by regular employment status with full benefits. Moreover, employees are given daily performance incentives.

Try us today http://www.webmasterlabor.com

Also, if you're looking for CALL CENTER partnerships, hit me up at info AT webmasterlabor DOT com

what made you think greece was a good country to start outsourcing companies in ? the whole cyprus offshore thing is 99% gone, theyre english is so so and economy is bout ok but prices too, not exactly the cheapest country...

Outsourcing can be cheap for the companies, but for the clients it ends up with piss-poor results beeing the biggest evidence of such the "support phonelines" from many companies...

A week or so I called Bellsouth having problems connecting to my DSL (which I have had for 4 years). Between every 3rd word that I could understand the guy insisted on explaining to me about filters and after a while of trying to get him to understand that I had filters and this was not a new installation I finally lied to him and said I'd call back after I "took care of the filters". He gleefully said he could call me back but I told him it might take me a little while so wait for me to call:upsidedow

I guess the number of frustrated customers who give up and leave merchants who outsource is worth it to them by being more than offset by the cheap labor:(

Philippines basically you can get a really decent staff for a few hundred US dollars. You can not do that in the states for a full time employee. I have run companies there, and have worked with all of the outsourcing companies here in Manila. I helped consult to most all of the guys over here who have companies. References available!!! If you would like a LIVE full time customer support person or any other staff for your company or website, give me an ICQ 203710029 Anthony

I'm working with several Romanian programming shops who can take on more business.

Thanks for the commet Nick. I'm in Manila now and will be here until the 18th. I'll see you on Saturday.

Pornwolf. It was nice talking to you. I would still like an opportunity to do business. Let me know if/when you may need our services.

Anyone else. I pay referral Fees.

SEE Sig. :thumbsup