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Epassporte, mechant question.
Essentially, I tried to load X amount to my Epass account, from my bank, using my bank card.
Transaction declined. I get suspicious, then I recall that I didn't change my address in Epass to match the one the bank would use as an Auth. Change address in Epass. Have a change of heart with X amount. So I rerun the transaction, under the impression that the new zip code will resolve everything. Transaction declined, yet, in this case, the new X amount is subtracted from the account. This amount does not reflect my Epass acount total. Call epass. They say they declined the amount and that I submitted a transaction to quickly after changing my address and that the database did not properly read it. Call the bank, they say the money will be returned back to me in 3 to 5 days. Happy ho. They say this happened because of the declined transaction. But there were two declines? Why is only one in pending, and the other uneffected? |
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